Charmaine's Rooftop Lounge

Review summary

1. R

   Ramenick

   VIP

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 1
   4. Ambience 5

   The location of this area is located in a very raw part of San Francisco surrounded by a major homeless population. The hotel is a bit old and rundown, but the rooftop and the ambience was gorgeous. However, the service was extremely slow. We waited roughly 25 minutes for our order to be taken
   

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2. A

   Anikar

   San Francisco

   1 review

   5.0

   1 review

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amazing!! Food was really good.
   

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3. N

   Natalie

   San Francisco

   1 review

   5.0

   1 review

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! We booked for a surprise birthday and the staff was so friendly and went above & beyond to help make our friend’s day special. Steven, Taylor, and our server (wish I caught her name but she had short brown hair) were INCREDIBLE! We had to move our reservation around a bit too and they were super accommodating. They also brought us complimentary champagne which was so kind! The drinks & view were also amazing. Vibes are great & I’d highly recommend Charmaine’s!
   

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4. E

   Eleanor

   San Francisco

   1 review

   5.0

   1 review

   Dined on January 22, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely experience. Meeting before a Sf Sketchfest event. Good service, lovely weather (thankfully) and all around good time.
   

   Charmaine's Rooftop LoungeResponded on January 27, 2025

   Thank you for sharing your experience! We're thrilled you enjoyed the service and the lovely weather. We hope to welcome you back for another great time soon!
   

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5. A

   Angel

   San Francisco

   1 review

   2.0

   1 review

   Dined on January 19, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   ive been here a number of times to notice the service is very discriminatory. hostess would always sit us away from everybody else and far from the market street view. (even with slecific instructions on reservation) some servers treat you like a mcdonald customer at times. although however the service from my fellow latin brothers was phenomenal i noticed they treat their tables with respect and kindness. other servers should take notes! bravo to the respectful latin men.
   

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6. I

   Ibraheem

   San Francisco

   1 review

   5.0

   1 review

   Dined on January 18, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   A great rooftop experience, one of my favorites! Always recommended. I highly advise to make a reservation first as it's pretty popular.
   

   Charmaine's Rooftop LoungeResponded on January 27, 2025

   Thank you for the kind words and recommendation! We’re so glad Charmaine’s is one of your favorites. We look forward to hosting you again soon!
   

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7. B

   Bradley

   Dallas

   17 reviews

   5.0

   17 reviews

   Dined on January 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food, atmosphere and service was outstanding. Drinks were great also.
   

   Charmaine's Rooftop LoungeResponded on January 27, 2025

   Thank you for the glowing review! We’re delighted you enjoyed the food, atmosphere, service, and drinks. Looking forward to your next visit!
   

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8. K

   Kimberly

   VIP

   San Francisco

   13 reviews

   4.0

   13 reviews

   Dined on January 12, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Just gorgeous! The decor, the music, the view. So nice! Food was just so so so. Spinach dip was delightful- the pita chips were thick and unpleasant to bite into- not sure why. Maybe they need to split the pita horizontally before frying. Cod dip was horrible and fishy. Warm, giant cookie was yummy. Only one of our 6 $20 cocktails were worth the price in my humble opinion- the Salem something. Avoid any of the ones with ice. They need to work on the food to match the beauty of the place.
   

   Charmaine's Rooftop LoungeResponded on January 27, 2025

   Thanks for the review, Kimberly! Your feedback will definitely be taken into consideration. We also appreciate your suggestion about the pita chips - we will definitely look into this. We hope to have the opportunity to serve you again soon.
   

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9. E

   Eva

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined on January 5, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We pad what we thought was a deposit of 20 USD only to learn it was fee to reserve. The service was slow and the server had no knowledge of the wines. Great view but would not recommend the bar
   

   Charmaine's Rooftop LoungeResponded on January 6, 2025

   Thank you for sharing your feedback. We’re glad you enjoyed the view, but we’re sorry to hear the experience didn’t meet your expectations. The reservation fee helps us manage peak-hour demand, and we regret any confusion about its purpose. We will address the concerns regarding service and wine knowledge with our team. We appreciate your visit and your input as we strive to improve.
   

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10. S

    Sarah

    Sacramento

    1 review

    3.0

    1 review

    Dined on January 5, 2025

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5

    Food was very average- no meat on the chkn wings, fish tacos nothing special. Pork belly was delicious tho
    

    Charmaine's Rooftop LoungeResponded on January 27, 2025

    Thanks for the review, Sarah. We're always looking to improve, and your feedback is invaluable in that process. We hope to have the opportunity to serve you again soon and provide a stellar experience.
    

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