Char - Memphis

Review summary

1. A

   April

   Memphis/West TN2 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   2nd time back visiting and it was just Ok, not like the 1st visit that wowed me. Had the same thing crab claws and spinach pizza but this time tried the gumbo before the others, and it was just not the same taste. the gumbo was not meaty I did not have NO shrimp or crawfish in mines only maybe "a sausage" and very little rice. so, I definitely want be getting that again or even in a bigger size because it lacks the meat portions that is describe on the menu. also, this time the crab claws were very oily. service was great and atmosphere, but the food was not great. oh, this time I visited for dinner and the 1st time was lunch maybe it's a difference in visiting from day to night. but will come back and try the steak next. :)
   

   Char - MemphisResponded 3 days ago

   Hi April, thank you for your recent visit to Char. I am sorry to learn that this experience fell short of expectations. We never want guests leaving with anything shy of a five-star meal; I regret that we missed the mark here. We'd love to have the opportunity to regain your patronage and show you the level of quality cuisine we are more than capable of providing. Our General Manager will be reaching out to you shortly to further discuss your visit. Thank you for sharing your feedback. We hope to see you in again soon!
   

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2. D

   Deborah

   Unspecified1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   I have gone to Char several times and received excellent service but last night was the first time I had sub par service from the waitress who seemed like she did not want to be there. I never received my salad. I waited a long time and had to get the server’s attention to place my dinner order.
   

   Char - MemphisResponded 3 days ago

   Hi Deborah, thank you for your patronage and feedback. I am so sorry to learn that your latest experience fell short of expectations. This is far from the level of attentive, professional service we are proud to provide our guests with, and I regret how this effected your experience with us. We would like to learn a little more about your visit. Our General Manager will be reaching out to you shortly to further discuss your meal. Thank you for taking the time to share your feedback; we look forward to speaking with you soon.
   

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3. T

   Tanya

   Tampa11 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrating my colleague birthday was everything today, the ambience was just what we needed from work. This restaurant has never disappointed rather it’s for a quick bite, lunch or dinner. T Morgan
   

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4. V

   Vernita

   Memphis/West TN9 reviews

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every visit at Char has been pleasant, filling and the service is always top notch. This visit was for lunch with my mom and we enjoyed the Char burger with onion rings (subbed for fries) and we also ordered the crab claws (sautéed and fried). The sautéed crab claws had a good flavor/seasoning as well as the fried claws. The sautéed had a kick, so if you are not a fan of spice, you will be fine with the fried claws. I would not order the crab claws again, they were good, but not my favorite appetizer. The restaurant has lunch specials during the week and they also have happy hour and brunch on weekends, so plenty of opportunities to visit.
   

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5. L

   Lance

   San Antonio5 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Char was fantastic. Best redfish dinner ever. Will go back for sure.
   

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6. KC

   KelleyC

   Memphis/West TN3 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   This was my 2nd in-restaurant dining experience at Char, I really enjoyed my fried green tomatoes and lamb. My bf enjoyed his gumbo and salad, but said that the seafood carbonara was not all that he hoped it would be especially the lack of flavor as well as the lack of seafood. The shrimp that are placed on top are is all the seafood you will see or taste according to my bf. From the looks of it, that must be a common opinion about that dish because the lady at the table next to us order the same dish and didn’t look like she enjoyed hers either.
   

   Char - MemphisResponded on March 4, 2025

   Hi Kelley, thank you for joining us at Char! It's a pleasure to know that you enjoyed your overall experience, though I'm sorry to hear that the seafood carbonara fell short of expectations. Please know that we're always happy to replace or take care of any dish you don't absolutely love, as our goal is for every guest to receive a five-star experience. We hope you and your boyfriend will join us again, and please do let us know if there is ever anything we can do to improve your experience in any way! Thank you again for your patronage and feedback.
   

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7. m

   my

   Memphis/West TN1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Lamb chops weren't as expected. Duck wasn't great. My date did not enjoy herself. Also, ordered gumbo, mostly sauce, hardly no rice, or shrimp nor sausage. For the $120 ticket this restaurant should be closed.
   

   Char - MemphisResponded on March 4, 2025

   Hello, thank you for your recent visit to Char. I'm sorry to hear that your experience fell short of expectations! We never want anyone to leave disappointed, and I regret that you didn't care for your selections. Please know that we're always happy to replace or take care of any dish you don't enjoy, as our goal is for every guest to receive a five-star experience. We hope you will reconsider joining us again in the future, and please do let us know if there is ever anything we can do to improve your experience in any way. Thank you again for your patronage and feedback.
   

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8. K

   Karen

   Memphis/West TN1 review

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The dining experience at Char - Memphis is wonderful. It's a very peaceful and cordial atmosphere. The restaurant is very clean and prompt service. My family and I are always pleased with the exceptional menu and very delicious dishes.
   

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9. A

   Angela

   Memphis/West TN2 reviews

   1.0

   Dined on February 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   During my visit, I raised an issue with the taste of the crabcakes. The server quickly communicated the manager would come over. Randy Black I assume was the manager on duty came over to the table. I communicated my crabcakes tasted fishy and he responded, "Well, it is fish. Typically, we don't take back any food unless it wasn't prepared correctly, but I guess I can take it back." The snarky and dismissive comment was unnecessary. At no point, did Randy offer an apology or ask if I wanted something else from the menu but just walked away with the plate, unacceptable. The crabcakes served, unfortunately did not meet the high standards I expected from a "fine dining" establishment especially when we spent over $100 per person. I was disappointed to find that my concerns were dismissed by the manager and his response not only left me feeling undervalued as a customer but also raised questions about the commitment to customer satisfaction at the establishment.
   

   Char - MemphisResponded on February 28, 2025

   Hi Angela, thank you for your recent visit to Char. I'm very sorry to hear about your experience with us. A member of our home office team is reaching out to you directly to speak with you in more detail. We appreciate you sharing your comments with us and look forward to connecting with you soon.
   

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10. F

    Fred

    Memphis/West TN2 reviews

    5.0

    Dined on February 16, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food and ambience.and service keep doing what you doing.
    

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