Char - Memphis

Review summary

1. P

   Patti

   Memphis/West TN3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The red fish was excellent. The company enjoyable and we had fun.
   

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2. OT

   OpenTable Diner

   Memphis/West TN3 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 2
   3. Service 3
   4. Ambience 5

   This is not my first experience with char. But it’ll probably be the last. The food was bland. I ordered lamb. It was horrible no seasoning what so ever, there was a jelly like sauce on the side that was so nasty. The best thing about char is the location and the staff. They were very pleasant and polite. The food is just horrible. And since it’s my second time experiencing pricey horrible food, I’d just rather not return.
   

   Char - MemphisResponded 2 days ago

   Hello, thank you for your recent visit to Char! We appreciate you taking the time to share your feedback regarding your experience. I'm pleased to hear that you received good service, although I'm sorry to learn that your entree fell short of expectations. Please know that we're always happy to replace anything that you aren't fully satisfied with, as we never want our guests to leave with anything less than a five-star meal. If there's ever anything we can do to improve your dining experience, please do let us know so that we can make it right! We sincerely hope that you'll give us another try in the future. Thank you again for your patronage and comments.
   

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3. E

   Emily

   Chicago2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing dinner for our anniversary! The staff was very attentive and nothing went unnoticed by them.
   

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4. T

   Tamara

   San Francisco7 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best service ever. I enjoy the entire team. It’s quick and convenient for lunch
   

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5. K

   Ken

   Memphis/West TN1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   When I made the reservations through the website, I asked if there was a special reason. I replied anniversary. Then when we checked in with the host, I saw a card on the table that said anniversary. There was never an exchange between staff management to acknowledge our reason for being there, if you’re gonna make such a personal inquiry as to somebody’s Reservation and patronizing your establishment, one would stand a reason that at some point there would be some acknowledgment.
   

   Char - MemphisResponded 6 days ago

   Hi Ken, thank you for choosing to celebrate your anniversary with us. I'm so sorry to hear that our team failed to acknowledge your special occasion during your visit! We strive to provide thoughtful, personalized service to every guest, and it’s disappointing to hear we missed the opportunity to make your experience more memorable. Your feedback is very valuable to us, and we have addressed your comments internally with our team to ensure we do better in the future. Thank you again for your patronage and review; we hope to host you again soon.
   

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6. L

   Lakelia

   Memphis/West TN1 review

   5.0

   Dined on March 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Char was perfect! We were greeted with a "Happy Anniversary!" The food was phenomenal! My husband and I celebrated our 12th year anniversary and Char was a new restaurant we wanted to try. I read the reviews first. I went back a whole year to see if I can find anything negative on this restaurant. I found only good to great reviews. We tried the gumbo, which came out hot and tasted awesome as an appetizer! It was seasoned to perfection. My entree was the seafood carbanora. Delicious! Hubby's entree was a 16 oz. ribeye, Caesar salad, & loaded baked potato. Nothing was left on his plate! His steak was seasoned and tasted great! He gave me a bite, so I know! Our waitress was great and attentive to us, but Steve (manager) was a highlight for the evening! I give Char a 10 out of 10! I hope they can keep this up! Great job, Char! Thanks for helping us make our anniversary more special! Excellent customer service, food, and drink!
   

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7. k

   kenneth

   Memphis/West TN1 review

   5.0

   Dined on March 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have never experienced such a high level of attention and excellence from table servers, from the main server to the people who brought the dishes to the table. THANK YOU.
   

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8. A

   April

   Memphis/West TN2 reviews

   3.0

   Dined on March 13, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   2nd time back visiting and it was just Ok, not like the 1st visit that wowed me. Had the same thing crab claws and spinach pizza but this time tried the gumbo before the others, and it was just not the same taste. the gumbo was not meaty I did not have NO shrimp or crawfish in mines only maybe "a sausage" and very little rice. so, I definitely want be getting that again or even in a bigger size because it lacks the meat portions that is describe on the menu. also, this time the crab claws were very oily. service was great and atmosphere, but the food was not great. oh, this time I visited for dinner and the 1st time was lunch maybe it's a difference in visiting from day to night. but will come back and try the steak next. :)
   

   Char - MemphisResponded on March 13, 2025

   Hi April, thank you for your recent visit to Char. I am sorry to learn that this experience fell short of expectations. We never want guests leaving with anything shy of a five-star meal; I regret that we missed the mark here. We'd love to have the opportunity to regain your patronage and show you the level of quality cuisine we are more than capable of providing. Our General Manager will be reaching out to you shortly to further discuss your visit. Thank you for sharing your feedback. We hope to see you in again soon!
   

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9. D

   Deborah

   Unspecified1 review

   4.0

   Dined on March 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   I have gone to Char several times and received excellent service but last night was the first time I had sub par service from the waitress who seemed like she did not want to be there. I never received my salad. I waited a long time and had to get the server’s attention to place my dinner order.
   

   Char - MemphisResponded on March 13, 2025

   Hi Deborah, thank you for your patronage and feedback. I am so sorry to learn that your latest experience fell short of expectations. This is far from the level of attentive, professional service we are proud to provide our guests with, and I regret how this effected your experience with us. We would like to learn a little more about your visit. Our General Manager will be reaching out to you shortly to further discuss your meal. Thank you for taking the time to share your feedback; we look forward to speaking with you soon.
   

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10. T

    Tanya

    Tampa11 reviews

    5.0

    Dined on March 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Celebrating my colleague birthday was everything today, the ambience was just what we needed from work. This restaurant has never disappointed rather it’s for a quick bite, lunch or dinner. T Morgan
    

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