Char - Jackson

Char - Jackson reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. W

   Wendy

   Mississippi1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome! Everything is delicious! My favorite is the black eyed peas, filet, roast beef, and chicken tenders, creamed spinach,...okay okay it's all my fav!
   

   Is this helpful?

2. OT

   OpenTable Diner VIP

   San Antonio3 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Apps were good. Entrees were okay. Broccoli was awful.
   

   Char - JacksonResponded 1 day ago

   Thank you for your recent visit to Char. I am sorry to hear that you were not blown away by your meal with us. We strive to provide each and every guest with a five-star experience, so it is disappointing to know that we missed the mark here. If you have any further details pertaining to your visit, we'd love to hear from you. We're always open to hearing feedback from our guests as to how we can improve. Thank you again for your patronage and feedback. We hope to hear from you soon.
   

   Is this helpful?

3. W

   Woody

   Mississippi3 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Took my wife for her birthday. My first time to dine at Char. My expectations were higher than the experience we received. My wife order the ribeye steak medium rare plus, however she was served a rare steak. We sent it back and within a very few minutes it was brought back and was cooked perfectly. Salad was great, fried green tomatoes were great and the pecan pie was the highlight of the night.
   

   Char - JacksonResponded 1 day ago

   Hi Woody, thank you for choosing Char for your wife's birthday celebration! We are pleased to hear that you enjoyed your overall experience with us, though I am sorry to learn that we fell short of expectations. We never want our guests leaving with anything shy of a five-star meal; I am glad you spoke up regarding the ribeye to allow us to make it right. If there is ever anything we can do to improve your experience in any way, we welcome the opportunity to rectify that while you're still dining with us! Thank you again for joining us, and we look forward to seeing you and your wife in again soon.
   

   Is this helpful?

4. A

   Adam VIP

   Memphis/West TN8 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Very unorganized, service slow, food was nothing special. Don’t recommend.
   

   Char - JacksonResponded 4 days ago

   Hi Adam, thank you for your recent visit to Char. I am so sorry to learn that you did not enjoy your experience with us, and would love the opportunity to speak with you further. Our goal is to provide each and every guest with professional service and high quality cuisine. I regret that we fell short here. Would you mind sharing your contact information with me so that we can reach out to you regarding your experience? Thank you in advance for your time. I look forward to hearing from you soon.
   

   Is this helpful?

5. OT

   OpenTable Diner

   Mississippi1 review

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Third time going to brunch third time disappointed. First time I ordered the steak Benedict and the English muffin was cold and not toasted. The second trip I ordered the Croque madame and again cold bread, cold ham and egg was over cooked. I sent it back they corrected it The third time, today I ordered the Croque madame and again the bread was not toasted or grilled, it was cold. The meat was cold, it was a cold ham sandwich with an egg on top.I had to send it back. third strike I will not be back for brunch.
   

   Char - JacksonResponded on March 4, 2025

   Hello, I'm very sorry to hear this! We'd like to speak with you in more detail about your experience with us, as this is far from the level of quality cuisine that we strive to provide our guests. Would you be willing to share your contact information so that our General Manager can reach out to you directly? Thank you in advance for your time!
   

   Is this helpful?

6. B

   Bianca

   Mississippi1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time eating here and I must say the service was Phenomenal !!!!!! My waitress was very attentive, helpful and respectful. I would most definitely recommend this place for a very special occasion. And I will be going again
   

   • 

   Is this helpful?

7. G

   Greg VIP

   Mississippi4 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Char is a quintessential Mississippi restaurant. Always quality food and service.
   

   Is this helpful?

8. C

   Colton

   Baton Rouge1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely one of the best dining experiences my wife and I have had. Will definitely be coming back. Our server Stephen was a great help in deciding what to order from all their delicious options and was very attentive to our table. Our server even surprised us with a free dessert and steak was cooked to perfection.
   

   Is this helpful?

9. R

   Robert

   Mississippi32 reviews

   5.0

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   When we visit Jackson, Chars is one of our favorite stops. Lunch in the bar area is what we enjoy. The food is very good and the service is great, attentive but not worrisome. Good food draws lots of folks, so get a reservation.
   

   Is this helpful?

10. j

    james VIP

    New Orleans5 reviews

    2.0

    Dined on February 17, 2025

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2

    Slow to be seated despite reservation. Very slow service. Food average at best for price, fish overcooked. Won’t be back anytime soon.
    

    Char - JacksonResponded on February 18, 2025

    Hi James, I'm very sorry to learn about the issues you experienced while dining with us recently! We take pride in providing a high standard of both food and service here at Char, and it sounds like we fell far short. We take all guests' feedback seriously and would like to talk more with you about your experience. Our General Manager is reaching out to you directly in the hopes of turning things around for you. We appreciate your patronage and look forward to connecting with you soon.
    

    Is this helpful?