Champneys Tring

Review summary

1. L

   Lottie

   Hertfordshire1 review

   1.0

   Dined on November 21, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Awful. Despite booking, no one knew we were coming so we had to wait 15 mins to even be offered a cup of tea, and waited 20 mins for our food which was substandard (no hummus on the cucumber sandwiches and 5 items missing). They were playing house music loudly in the kitchen. They did not offer any birthday celebrations despite me requesting this when booking, and leaving a voicemail requesting it to (after ringing 8 times and getting no answer). I had to take the manager to one side to ask for it, and his attitude was very curt and defensive from the beginning. We thought we had been offered free Prosecco for the terrible service, but it was included in the afternoon tea. Once I managed to find someone so that we could pay and leave, I was offered a very measly discount and ended up paying £56 for the displeasure of not receiving the service advertised. The whole thing felt like false advertising and was an overall huge disappointment. I expected much better for somewhere so expensive and supposedly elevated. DO NOT BOTHER. I have honestly received better food and service at my local garden centre.
   

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2. A

   Annette

   Hertfordshire1 review

   1.0

   Dined on October 5, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Very unpleasant have contacted them with our comments
   

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3. E

   Emma

   Hertfordshire1 review

   3.0

   Dined on August 31, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Afternoon tea came out tasty but the staff and table service were extremely poor.
   

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4. DC

   DanielleC

   London2 reviews

   1.0

   Dined on June 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Travelled from Manchester after booking this in March. After travelling down got a voice message in the evening before the booking to say they had cancelled booking. Have emailed and received no response. Very poor customer service.
   

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5. KH

   KarenH

   Hertfordshire1 review

   2.0

   Dined on April 14, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Overall, other than the staff, it was disappointing and expensive for what we received. The scones looked like they came from a packet rather than freshly made. The other cakes were ok but nothing special. The sandwiches came in 3’s which is annoying when there are 2 of you ( 2 or 4 but not 3 please). We were the only ones having afternoon tea so there was no atmosphere. I realise this is new to champneys tring so hopefully it will improve. However, I am not sure whether I would pay the price to do again.
   

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6. OT

   OpenTable Diner

   Hertfordshire1 review

   4.0

   Dined on December 28, 2023

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was delicious 😋 a nice selection of sandwiches and sweets and the procecco was also a nice touch .would definitely go again
   

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7. CG

   CarolineG

   London3 reviews

   3.0

   Dined on November 30, 2023

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Even though I had several emails and texts confirming this booking Champneys didn't have it in their system. This was frustrating and embarrassing as it was a special birthday treat for my friend. The Restaurant Manager was rude and abrasive making us feel uncomfortable. He was not prepared to deal with an issue we had with the food which could have been resolved very easily. Otherwise it was a nice tea overall but the customer service let it down.
   

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8. SV

   SonaV

   Hertfordshire1 review

   1.0

   Dined on October 1, 2023

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The room was nice but dirty, table left with breadcrumbs, floor also in a need of hoover, spider webs all around ceiling. The arm chair we sat on was wet. The staff was friendly but didn't come to ask if we needed anything else once the food arrived. The food itself was very basic, sandwiches were quite plain, you can get much better stuff from Costco. I would not recommend it.
   

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9. GR

   GeraldineR

   Hertfordshire2 reviews

   1.0

   Dined on September 17, 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   A huge disappointment I booked for my friends 60th an afternoon tea. Absolute disgrace! Expected to be sitting in the lovely restaurant but we were put in the canteen. Not exactly the ambiance I expected for my friend. Food was an absolute disgrace not what I expected from Champneys. Been to many places for beautiful afternoon teas at half the price. But wanted it to be special which is why I chose champneys. Service! I have had better in a builders cafe. When we asked for extra cream and jam because what they gave us was only enough for one, we were told no! There was no attentiveness with regards customer service. My friend actually complained on my behalf as I was so upset that I had drove an hour to treat my friend and arrived at such a below parr experience. The toilet sink was dirty and the water was brown. And if that wasn’t enough a mouse ran across the drawing room floor while we were sitting having coffee that a lovely little blond manager had brought us in a way to offer an apology.
   

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10. LG

    LinG

    Hertfordshire1 review

    2.0

    Dined on August 25, 2023

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Afternoon Tea. Disappointing .Was brought this as a gift. Asked for no fish half the sandwiches were the same cheese and tomato. Bread tasted like it was left out, made a while and dry. Personally an odd combination crème fraiche with egg sandwiches and with scones! Tea was not hot. All in all not a good experience shame as it was a retirement gift.
    

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