Casa Gianna

Review summary

1. j

   josie

   VIP

   Washington DC

   12 reviews

   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   They readily rectified our complaint about the dishes being cold. Emilio the manager, came by our table to apologize and gave us a generous discount. Being new, there is work to be done in proper service but this is a very promising restaurant that offers good value for the money considering the current ridiculous pricing situation in Miami dining today.
   

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2. OT

   OpenTable Diner

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and service ! I’m looking forward to coming back soon.
   

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3. S

   Silvana

   VIP

   Dallas

   10 reviews

   5.0

   10 reviews

   Dined on December 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Day or night, this is a great spot. I’m a big fan of their chicken parm.
   

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4. m

   mathilde

   Miami

   1 review

   5.0

   1 review

   Dined on December 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Très beau restaurant et surtout les plats étaient excellent .
   

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5. D

   Dan

   VIP

   New York City

   2 reviews

   1.0

   2 reviews

   Dined on December 29, 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 5

   Kitchen was a disaster. Food came out at different times...kids were done with their entree before my wife got her food. Vodka pasta sauce was awful. Bolognese below average.
   

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6. L

   Linda

   Cincinnati

   27 reviews

   5.0

   27 reviews

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband, daughter and I had the best meal. We started our dinner with a pizza for an appetizer and ordered calamari and the Caesar salad. Everything was delicious and the service was impeccable. Yiscah was our server and she took such great care of us. We loved the atmosphere and the whole vibe. Definitely recommend!
   

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7. J

   Jacob

   New York City

   1 review

   5.0

   1 review

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food at decent price, great ambiance for a family milestone dinner or a one-on-one date with the misses (I did both). Definitely recommend this restaurant.
   

   Casa GiannaResponded on December 25, 2024

   Thanks for the feedback, Jacob! We're thrilled to hear that you enjoyed your dining experience at Casa Gianna. We strive to provide our guests with quality food and an ambiance that complements their special occasions. We appreciate your high ratings and recommendations, and we're glad we could make your family's milestone dinner or date with the misses a memorable one. Looking forward to serving you again soon!
   

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8. M

   Mark

   Miami

   9 reviews

   5.0

   9 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A Great dinning experience. Beautiful decor inside and out. Great service. Delicious food. Attentive waiter. Highly recommended.
   

   Casa GiannaResponded on December 25, 2024

   Hi Mark Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your dining experience at Casa Gianna. It's wonderful to know that our decor and service added to your positive experience. We're especially pleased that you enjoyed our food and found it to be delicious. Your recommendation means a lot to us. We look forward to welcoming you back soon!
   

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9. D

   Derek

   West Palm Beach

   1 review

   3.0

   1 review

   Dined on December 22, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Unfortunately they were understaffed while we were there last night. Apparently they had some wait staff quit earlier in the morning and caused everything to be very slow. My food was served before others at my table and to ensure it didn’t get cold I finished eating before the other food was served. The food was good but not great. At least management gave us a 30% discount due to our troubles.
   

   Casa GiannaResponded on December 25, 2024

   Thank you for your feedback. We're sorry to hear that both the food and service did not fully meet your expectations. We always strive to provide delicious meals and excellent service, and it’s disappointing to know we didn’t deliver on that during your visit. We’ll be reviewing your comments with our team to ensure improvements are made. We truly value your input and hope you’ll consider giving us another chance to provide you with a better experience in the future.
   

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10. j

    julia

    Fort Lauderdale

    1 review

    1.0

    1 review

    Dined on December 22, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5

    Food took over an hour to arrive and the service was absolutely terrible - basically impossible to get any staff member for anything at all
    

    Casa GiannaResponded on December 25, 2024

    Thank you for taking the time to share your feedback. We’re deeply sorry to hear that both the food and service did not meet your expectations during your visit. This is not the experience we strive to provide, and we sincerely apologize for falling short. We value your input and will address your concerns with our team to ensure improvements are made. We would love the chance to make things right, so please feel free to contact us directly if you’d like to discuss your experience further. We hope to have the opportunity to serve you better in the future.
    

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