Casa Don Alfonso - The Ritz-Carlton St. Louis

Review summary

1. J

   John

   St. Louis

   9 reviews

   4.0

   9 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   After a rough start, hostess had no personality and shouldn’t be the first person guests meet. Our server was outstanding and saved the evening. We had a delightful 3-course prix fixe dinner with wine to match each course. The lobby and entrance was beautifully decorated for the holidays.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 1 day ago

   Thanks for the review, John! We're thrilled to hear that you enjoyed your 3-course prix fixe dinner with wine. We're sorry to hear about the initial hiccup with the hostess, but we're glad that our team was able to turn the evening around quickly. We strive to create a warm and welcoming atmosphere for all our guests, and we're glad we hit the mark with you. We appreciate your feedback and look forward to serving you again soon.
   

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2. G

   Gretchen

   St. Louis

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Service was excellent. Food and drinks were good, though food was pretty small portions for the price. Ambiance was nice and it wasn’t too loud.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 1 day ago

   Thanks for the review, Gretchen! We're thrilled to hear that you enjoyed our service and ambience at Casa Don Alfonso - The Ritz-Carlton St. Louis. We appreciate your feedback on our food portion sizes and will take it into consideration as we continually strive to provide the best value. We're glad you found our ambiance pleasant. We hope to see you again soon!
   

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3. g

   graziella

   VIP

   Greater Boston

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our servers were incredible and a huge value add to our experience
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 1 day ago

   Thanks for visiting us, graziella! We're thrilled to hear that you had an incredible experience at Casa Don Alfonso - The Ritz-Carlton St. Louis. Your high ratings for our food, service, and value truly made our day! We're especially glad to know that our team could contribute to making your visit special. We look forward to welcoming you back soon for another wonderful experience.
   

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4. R

   Rosemary

   St. Louis

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Attending the Christmas Day Brunch Buffet was superb! The quantity of food choices was immense and of top-notch gourmet quality! Our server, Paris, was so cordial, attentive, and very professional. The beef, salmon, vegetable dishes, butternut squash bisque, breads, fresh honeycomb honey, and all of the elegantly prepared desserts were breath-taking and so delicious. Thanks for making our culinary experience so special!!!
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 1 day ago

   Hello Rosemary, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your Christmas Day brunch buffet. We take great pride in our culinary offerings and it's wonderful to know that you found the quantity of food choices and the quality of our dishes to be superb. We're also glad to hear that our team provided you with excellent service and made your experience special. We look forward to welcoming you back to Casa Don Alfonso - The Ritz-Carlton St. Louis for more delicious meals and memorable experiences. Best wishes, The Management Team
   

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5. E

   Eric

   Raleigh

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The brunch buffet is outstanding. The quality of the food and service is incredible. It is expensive, especially for the holiday buffet. But very, very delicious.
   

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6. J

   Jule

   St. Louis

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Good food quality and choices were ample; both salmon varieties were absolutely delicious! The oysters, shrimp and prime rib my husband had were evidently good as well. If only we’d had a better table as requested ( not by waiter stand )on the open table reservation!! Waiter was kind. Cocktails : tasty but the lavender foam was more like slime. The gorgeous kitchen, clean bathrooms and nice atmosphere kept it all festive! We would book it again ; )
   

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7. K

   Kristin

   Washington DC

   9 reviews

   4.0

   9 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The Christmas buffet brunch was as spectacular as promised. I enjoyed all of the dishes that I tried, and the cocktail that I ordered was delicious as well. My one quibble with the service was that we didn’t see our waitperson for a spell after we were seated, so it wasn’t initially clear what we should do about beverages. It was a small hiccup in an otherwise smoothly-running operation.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 1 day ago

   Thanks for the feedback, Kristin! We're thrilled to hear that you enjoyed the Christmas buffet brunch and found our dishes to your liking. It's great to know that the cocktail was a hit too! We apologize for the initial delay in service you experienced. We always aim to provide our guests with exceptional service and we regret that we fell short in this instance. We appreciate your patience and understanding, and we will certainly address this with our team to ensure it doesn't happen again. We look forward to welcoming you back to Casa Don Alfonso - The Ritz-Carlton St. Louis soon!
   

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8. S

   Sheri

   VIP

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   It was an overpriced buffet. I liked it better when they had serving stations instead of one buffet line. The seafood was ok, but you should also include sushi. I thought you would get a complimentary glass of bubbles when you sat down. I don’t mind paying for the bubbles, but it took forever to get service-and we were the first seating at 11:00. This place can do much better, because it has done much better.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 1 day ago

   Thanks for the feedback, Sheri. We're sorry to hear that you found our buffet and serving stations to be overpriced, and that the service was not as quick as you'd like. We appreciate your suggestion about sushi and will consider it for future improvements. We're also sorry for the delay you experienced, especially considering the early seating. Your comments have been taken into consideration as we strive to provide the best experience for our guests. We hope to have the opportunity to serve you better in the future.
   

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9. M

   Michael

   VIP

   Kansas City

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   The hostess Josie was nasty. We got there a bit early so I just went up to check in and she started yelling at me after she cut me off and interrupted me. It was really rude. She was certainly not welcoming at all. And she did it in front of other people. It was embarrassing and humiliating. I have started from nothing 3 businesses which I have owned and operated and 2 of those are multi million dollar businesses. So I know a thing or two about operating a business. If she had done that to a client or customer of mine I would have fired her on the spot. We usually come here every year for Christmas but next year we’ll look for someplace else.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 1 day ago

   Thanks for visiting us, Michael. We're sorry to hear about your recent experience with our hostess. It's not the impression we want to leave our valued guests with. We assure you, this is not the standard of service we aim to provide. We're disappointed to hear that your experience with us was not up to par and we sincerely apologize for any discomfort caused. We'll take your feedback into consideration as we continuously strive to improve. We hope you'll give us another chance to make things right. Best, Casa Don Alfonso - The Ritz-Carlton St. Louis Management Team
   

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10. A

    Angie

    VIP

    St. Louis

    24 reviews

    5.0

    24 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Sebastian served us well! Wonderful Christmas Eve dinner! We will definitely be back.
    

    Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 1 day ago

    Hello Angie, Thank you so much for your wonderful review! We are thrilled to hear that you had a wonderful Christmas Eve dinner with us at Casa Don Alfonso - The Ritz-Carlton St. Louis. It's always a pleasure to know that our efforts to provide a memorable dining experience are appreciated by our guests. We noticed that you rated our value slightly lower. We truly value all feedback and will take it into consideration as we continually strive to provide the best experience possible for our guests. Thank you again for choosing us for your celebration and we look forward to welcoming you back soon! Best regards, The Management Team at Casa Don Alfonso - The Ritz-Carlton St. Louis
    

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