Casa Don Alfonso - The Ritz-Carlton St. Louis

Review summary

1. C

   Charles

   St. Louis

   4 reviews

   1.0

   4 reviews

   Dined today

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Our table wasn’t ready and hostess sat multiple groups of similar size over the course of 30 minutes. Ended up eating at the bar. Bartender was a nice server but busy. Management never acknowledged the issue.
   

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2. T

   Terri

   Coastal Georgia

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   Food was good, service needs some work, they don’t give you spoons for coffee, other things.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 1 day ago

   Thanks for the review. We're glad to hear that you enjoyed the food at Casa Don Alfonso - The Ritz-Carlton St. Louis. We sincerely apologize for the shortcomings you mentioned in the service. We're always looking for ways to improve and your feedback is invaluable in this process. We hope to have the opportunity to serve you again and provide a more seamless dining experience.
   

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3. D

   Dillon

   St. Louis

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Normally I’d rank 5 stars across the board, as we’ve eaten here many times. This visit I rate 4 stars on service and overall ONLY due to waiting 30 minutes past our reservation times to be seated. The staff were friendly about it, and I could tell they were actively trying to manage the full main dining area to seat us, however that long of a wait was a bit much. Overall the food and experience was amazing as always despite that. I still highly recommend!
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 1 day ago

   Thanks for the review. We're glad to hear that you enjoyed the food and service at Casa Don Alfonso - The Ritz-Carlton St. Louis. We're sorry to hear about the long wait you experienced, and we understand the frustration that can arise when trying to accommodate a large party. We're glad that you still recommend us despite the experience. We appreciate your understanding and patience, and we're looking forward to serving you again soon.
   

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4. B

   Brad

   Memphis/West TN

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Buffet was fully stocked and super clean. Chicken sausage is out of the world.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 1 day ago

   Thanks for the review! We're delighted to hear that you enjoyed our buffet and found it to be fully stocked and super clean. We're especially glad you loved our Chicken Sausage! Your feedback is valuable to us as we strive to provide a top-notch dining experience. We'll continue to work hard to ensure our guests have a memorable experience. We hope to see you again soon at Casa Don Alfonso - The Ritz-Carlton St. Louis.
   

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5. J

   Jeffry

   Miami

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Very disappointing and forgettable. Most bland pasta I have ever had.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 1 day ago

   Hello, We appreciate your feedback and are sorry to hear that our pasta did not meet your expectations. We strive to provide a variety of flavors and textures in our dishes and we're disappointed to hear that we fell short during your visit. We also apologize if our service didn't live up to your expectations. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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6. A

   Amber

   St. Louis

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’ve been here about 5 times. Drinks and service has always been excellent. But the food has been very average. They did a menu change since the last time we went, and everything we got was amazing! The food is now back on par with their service and drinks. Excited to go back again!
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 1 day ago

   Hi Amber, We're thrilled to hear that you've had the opportunity to return to Casa Don Alfonso - The Ritz-Carlton St. Louis and find your recent dining experience to be better than your previous visits. We're glad that our menu changes have met with your approval and that the food and service are now up to par. Your continued patronage and feedback are invaluable to us, and we're excited to welcome you back for another memorable meal. Best regards, The Management Team
   

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7. L

   Lisa

   New York City

   11 reviews

   vip
   3.0

   11 reviews

   Dined on November 17, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Took my daughter to brunch at Casa Don Alfonso. We loved the seafood bar!!! Oysters were fantastic. The prepared food was mediocre and I would have expected much better from the restaurant at the Ritz. It would be better to do a few things really well than everything mediocre. Perhaps they are seasoning for the masses. Just doesn’t interest me. The service was good but no spoons for the soup or our coffee. Just kind of disappointing for a high end restaurant. Lovely setting.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 1 day ago

   Thanks for visiting us, Redexecgal! We're glad to hear that you enjoyed our seafood bar and the quality of our prepared food. We apologize if our service fell short of your expectations, and we appreciate your feedback. We're always aiming to provide a great experience for our guests, so your comments will be taken into account. We hope to have the opportunity to serve you again soon at Casa Don Alfonso - The Ritz-Carlton St. Louis.
   

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8. H

   Herbert

   St. Louis

   10 reviews

   4.0

   10 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We have had brunch at Casa Do Alfonso many times and have enjoyed it. Today we brought guests with us and made a reservation for 11:00 Saturday morning. We were not told that brunch ends at 10:45 and Lunch begins at 11:00. Although lunch was good, we preferred brunch. Nothing was written on the reservation. page. We hope you can correct this.
   

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9. s

   sara

   St. Louis

   3 reviews

   5.0

   3 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always it was wonderful. Got to meet Mario and Niccolo from Italy.
   

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10. LC

    LaurenC

    St. Louis

    2 reviews

    5.0

    2 reviews

    Dined on November 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Upscale, but relaxed atmosphere. Beautiful restaurant. Friendly servers and dinner was delicious.
    

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