Caroline

Review summary

1. J

   Jim

   Charleston

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The staff here doesn’t appear to be aspiring to make any “best of” lists in Austin. Overall very average for the price point.
   

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2. M

   Mike

   Austin

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The staff had read my request to be seated against a wall rather than in the middle of the restaurant due to my hearing problems. That was very appreciated. After we were seated, there was some issue with the waitstaff assignment, and we were completely ignored for over 10 minutes. Kyle, one of the hosts, noticed the issue and effectively waited our table for the evening. While our assigned waitress came by and apologized, she never provided any service. Kyle continued to see to our needs, and I handed him our tip in cash as we left. The food is great, the noise level in the main part of the downstairs restaurant is pretty loud. But, we were able to have a great evening thanks to their consideration of my hearing. This was my second visit, and we'll be back. Give Kyle a raise. He's observant, smart, and service oriented. BTW, we were there before attending a show at the Paramount, and they offer a discount to ticket holders! Check them out. We'll be back.
   

   CarolineResponded 2 days ago

   Hi Mike! Thank you so much for your kind review. Kyle is one of our best and we will be sure to share this review with him! I do apologize for the gap in service but hearing that Kyle salvaged your evening is wonderful. We are so happy to hear you had a great experience with us. Please come visit again soon! Cheers, Wes Brown Caroline Restaurant Manager
   

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3. F

   Farrah

   Austin

   1 review

   vip
   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Never got our food. Probably never put in the order!!
   

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4. K

   Kimberlee

   Detroit

   12 reviews

   5.0

   12 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The breakfast was great, would love to try dinner.
   

   CarolineResponded 2 days ago

   Hi! We are so happy to hear you had a great experience with us. Please come visit again soon! Cheers, Wes Brown Caroline Restaurant Manager
   

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5. S

   Sheila

   Austin

   15 reviews

   vip
   5.0

   15 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Arrived 30 minutes before my reservation so I hung out at the bar. The bartender gave me water and asked if I needed anything. She was lovely. The check in host helped me locate a restroom and was very helpful when my friend arrived and I was not where I told her I would be. Our waitress was FANTASTIC and even the professional he brought us our food was so jovial. I hope to eat again at caroline very soon!!
   

   CarolineResponded today

   Hi Sheila! I was actually the host that day and remember when you came in. YOU were delightful and it was our pleasure to host you and your friend at Caroline. We look forward to your next visit with us! Cheers, Wes Brown Caroline Restaurant Manager
   

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6. A

   Adam

   Seattle

   9 reviews

   3.0

   9 reviews

   Dined on November 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Service was terrible. Food came to us out of order and entrees were brought out twice before we finished our starters. Wait staff was inattentive and didn’t seem to care about our experience. Food was average.
   

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7. S

   Simone

   Alabama

   8 reviews

   3.0

   8 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Service and location were great. Unfortunately, the main course dishes were dry and bland (Miso Salmon dish and Lobster with pasta dish).
   

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8. J

   Jim

   San Francisco

   31 reviews

   vip
   4.0

   31 reviews

   Dined on November 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Dawn was fantastic!! The  schnitzel and Barada were amazing! The Caroline salad was disappointing very few apples and blueberries and goodies in it. Otherwise fantastic experience.
   

   CarolineResponded on November 17, 2024

   Hi! We are so happy to hear you had a great experience with us. Its great ot hear Dawn provided excellent service. It sound like we missed the mark with your salad course. We would love to have a chance to wow you in the future. We hope you will return soon! Cheers, Wes Brown Caroline Restaurant Manager
   

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9. M

   Mark

   Austin

   45 reviews

   vip
   3.0

   45 reviews

   Dined on November 9, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was very good. Unfortunately, the experience was marred by poor service. We waited at least 10 minutes for the server to bring water. Then, she left without even taking drink orders. Entrees took about an hour from when we arrived, and our salads were never served. The restaurant wasn't that busy, so we had no idea why the service was so poor. Not worth another try.
   

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10. M

    Mindy

    Austin

    11 reviews

    5.0

    11 reviews

    Dined on November 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Met friends before an event downtown. Great service and food was amazing. Highly recommend.
    

    CarolineResponded on November 9, 2024

    Hi Mindy! We are so happy to hear you had a great experience with us. Please come visit again soon! Cheers, Wes Brown Caroline Restaurant Manager
    

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