Carluccio's - St Pancras

Review summary

1. V

   Vera

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We were a party of 5 family members. It was a very cold day but the restaurant was nice, warm and inviting. We decided not to have the lunchtime special but instead, opted for a main course each. 2 pasta dishes, which were very good. Portion size not very big however. Three of us ordered the Goats cheese salad, which was delicious. For the price though, the amount of goats cheese was minimal as opposed to lots of leaves. On the whole, our dining experience was very pleasurable and we felt the restaurant allowed us to relax and linger over some nice wine, without feeling rushed. Would definitely recommend.
   

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2. A

   Amanda

   London

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   A lovely meal at Carluccios St Pancras! Great food and wine. Orlando made our evening better - friendly, funny and helpful. We even learnt a few things from him too!
   

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3. l

   lesley

   London

   3 reviews

   5.0

   3 reviews

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Colleagues there are very attentive and service was quick
   

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4. M

   Miranda

   Dallas

   2 reviews

   4.0

   2 reviews

   Dined on November 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   excellent venue for meetings and found the staff to be excellent
   

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5. LW

   LynneW

   London

   1 review

   3.0

   1 review

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Incorrect order taken, (table of 10) had to wait for correct ones to arrive. Had to ask for sauces and again waited ages for them to arrive, meals nearly eaten by the time they did . Not enough staff for the amount of customers. Very disappointed.
   

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6. C

   Caroline

   London

   11 reviews

   1.0

   11 reviews

   Dined on November 9, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Disappointing Birthday Experience at Carluccio’s - St Pancras We recently visited Carluccio’s at St Pancras to celebrate a special birthday, and unfortunately, the experience was underwhelming. I had booked a table for seven on Saturday, November 9, 2024, at 6:00 pm (Reservation #27927), expecting the attentive service and ambiance we’d previously enjoyed at Carluccio’s. However, there were several issues that left us disappointed. Firstly, the bathroom situation was unacceptable. With only two toilets available, one was out of order, and the other was dirty, with piles of rubbish, including dirty nappies and sanitary towels, scattered on the floor. This led to a long queue, which was frustrating and impacted the overall atmosphere of the evening. Service was also lacking. Staff repeatedly got our orders wrong, adding delays and confusion to the meal. As this was a birthday celebration, I had called ahead to arrange a surprise for the birthday girl with dessert. When we arrived, they mentioned this surprise openly in front of her, which ruined the effect I had carefully planned. On top of this, I had expected some small effort to make the birthday celebration feel special, as I’ve seen done at other Carluccio’s locations. Instead, they simply brought out dessert and sang “Happy Birthday” without any decorations or extra touches. Overall, the experience fell short of the standard we had expected. With poor bathroom facilities, inattentive service, and a missed opportunity to make a birthday feel special, this visit was quite disappointing. I hope Carluccio’s considers improving both the cleanliness and customer service at this location.
   

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7. S

   Sarah

   London

   3 reviews

   5.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was lovely and staff friendly and professional
   

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8. P

   Paul

   London

   1 review

   4.0

   1 review

   Dined on October 31, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Venue is great. Food and service would describe as decent but not amazing
   

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9. K

   Kevan

   London

   18 reviews

   4.0

   18 reviews

   Dined on October 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We were seated inside as it was a bit too cold outside. My bruschetta was very good, as was my companions mixed mettse , my mushroom risotto was very good as was my companions sage and ricotta pasta. We had Pinot Grigio by the glass and a bottle of Italian Merlot. Service was steady, but acceptable. Overall a very pleasant meal.
   

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10. T

    Tom

    London

    1 review

    2.0

    1 review

    Dined on October 30, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    Service was poor from start. Server was reluctant to engage and surly. Italian restaurant that's 'not doing pizzas today' without any indication of why after we sat looking at a menu for 15 mins. When challenged as to why another diner had a pizza 'must be last one then' isn't the answer you need to hear. It's the huffing while re-choosing the meal choices what got me. VERY POOR SERVICE
    

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