Can Can Brasserie

Can Can Brasserie reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Joseph VIP

   Richmond58 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The brunch food choices were excellent The food, drinks and desert were great Service was prompt and very attentive
   

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2. V

   Victoria VIP

   Richmond71 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   My husband and I have frequented Can Can Brasserie for a number of years and we were having friends from California coming in to spend Easter with us. I specifically picked one of my favorite restaurants to celebrate Easter with them. I was surprised I did not recognize anyone member of Staff I’ve seen before. Could it be you had new staff members on Easter Sunday? Whatever the case may be, I was not overly impressed with Service. All was fine when the appetizers came. But then it was very odd to receive our main course when the appetizer dishes had NOT been removed beforehand. Moreover, we your customers had to pick the dishes up and hand them to your Staff. Holly is a lovely young gal who was our server, but when my friend asked her if he could upgrade his included soup option to a larger bowl, she said, she did not think it would be a problem but she would ask the Chef. Apparently she did ask the Chef and the answer was NO. The problem is, she didn’t bother to inform our friend, so when the bill came, he was charged not $6 dollars but the up charge of I believe $15. She figured giving him some free pastries would suffice. When I made this reservation I also asked to have some pastries set aside for our table so we could indulge in them at the end of our Brunch with coffee. It was our first time trying out the pastries that we have heard about and read about but had not tried yet. Unfortunately, again, when the coffee and pastries arrived, none of the dishes were cleared again from our table. Your staff began to clear them but had not finished. So I took care to remove the remaining dishes to the table next to us. Needless to say, we were extremely disappointed in the Service that we have come to enjoy many times at Can Can Brasserie. This one incident will not deter us but it should awaken your leadership to perhaps rework or revise the training given to Servers for the future. Please accept these comments as constructive criticism.
   

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3. J

   John

   Richmond1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Great staff. Nice place but it does get noisy. The negative aspects of our experience were not uncommon to any other restaurant (communication about order, out of menu items, etc) but I’d honestly have to go more than once to assume it wasn’t a fluke. I didn’t meet an unfriendly staff member from start to finish which made the experience pleasant. Food was pricey for what it was but the menu is available online so it’s on you to decide if you see value before walking in. Overall I’d try it again perhaps one day.
   

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4. C

   Christine

   Richmond1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent quiche as always. Great service. Parking can be tough
   

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5. v

   victoria VIP

   Washington DC22 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved our server Liam Engaging knew the menu Staff could be trained not to stack plates on table in front of guest Saw several waitiors doing it!! 😵‍💫😵‍💫
   

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6. R

   Rebecca VIP

   New York City73 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Our server, Macy was outstanding & quite eager to please, as was the Manager on duty during our meal. However, after coming to this restaurant for over 15 years, we found the quality & preparation of the food frankly disappointing. We hope this veritable Richmond mainstay improves for all who remember the former culinary experience.
   

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7. J

   Joe VIP

   Pittsburgh12 reviews

   5.0

   Dined on April 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great spot for lunch in Carytown. Food was great and service from Olikani(?) was excellent
   

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8. D

   Demis

   Richmond5 reviews

   5.0

   Dined on April 10, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was good and invitingly presented. Our server was knowledgeable, personable and patient with our long stay.
   

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9. J

   June

   New York City3 reviews

   5.0

   Dined on April 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent.. good food & great service.. very pleasant
   

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10. S

    Shelley

    Raleigh32 reviews

    5.0

    Dined on April 10, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This is the first time we have dined there since the ownership changed. I couldn't discern any differences. The service was great and so was the food. I had the wild mushroom risotto, and a day later, I am still thinking about how good it was. And the marjolaine dessert was amazing.
    

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