The Cake Bake Shop - Carmel City Center

Review summary

1. OT

   OpenTable Diner

   Orlando1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing It was my first time there with my mom and they were amazing
   

   Is this helpful?

2. J

   Jamie VIP

   Indiana42 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Nice dinner with a friend. Lemon & blueberry cake was dry. Gumbo was delicious but could be served warmer.
   

   Is this helpful?

3. L

   Lisa VIP

   Indiana2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s always a good experience, great staff, great food.
   

   Is this helpful?

4. A

   Adam VIP

   San Francisco14 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   Decorations are showing signs of wear and old age. Service was inattentive and formulaic. Dinner and dessert was mediocre at best
   

   The Cake Bake Shop - Carmel City CenterResponded 1 day ago

   Hello Adam, We are disappointed that your recent visit did not meet the expectations set by previous visits. We can assure you that we are still using the same ingredients, same recipes, and have the same standards of service, so we would appreciate some additional details to identify why your experience did not meet the high standards that we hold for ourselves. We hope to have the opportunity to welcome you back to improve upon your recent experience. Warmly, The Cake Bake Shop
   

   Is this helpful?

5. K

   Kristi

   Atlanta1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I went for my birthday. It's so beautifully decorated and the host's do such a great job of setting the table ahead of time and making it special for you! Our server was very kind and helpful. We ordered the cookie dough cake and the coffee toffee pie. The pie was delicious!! My husband liked the cake, but I'm not a huge cookie dough fan. I do love their other cakes though from past visits!
   

   The Cake Bake Shop - Carmel City CenterResponded 1 day ago

   Hello Kristi, Thank you for taking the time to leave us a five-star review. We're grateful for the kind feedback regarding our ambiance, service staff, and desserts! We're pleased that you and your husband had such a wonderful experience. We hope to welcome you back again soon for your next visit. Warmly, The Cake Bake Shop
   

   Is this helpful?

6. M

   Monica

   Unspecified1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The location of our table was the perfect setting for a party of 6. Ashley was our server and absolutely amazing. She was very informative, answered all our questions and made our experience extra special.
   

   The Cake Bake Shop - Carmel City CenterResponded 1 day ago

   Hello Monica, Thank you for leaving a five-star review. We're delighted to hear how much you enjoyed your experience with us! We will pass your kind feedback along to Ashley. We hope to welcome you back again soon. Warmly, The Cake Bake Shop
   

   Is this helpful?

7. K

   Kari VIP

   Coastal Georgia9 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My inner princess was in heaven! The decor and ambience were absolutely magical and the food was amazing. I highly recommend!
   

   • 
   • 
   • 
   • 
   • 
   • 
   • 
   • 

   The Cake Bake Shop - Carmel City CenterResponded 1 day ago

   Hello Kari, Thank you for leaving us a five-star review. We appreciate the lovely review and are pleased to hear how many aspects of your visit you enjoyed! We look forward to welcoming you back for your next visit. Warmly, The Cake Bake Shop
   

   Is this helpful?

8. S

   Suzi

   Indiana15 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great place to eat and enjoy my cousins company. Can’t wait to bring other in
   

   • 
   • 
   • 

   The Cake Bake Shop - Carmel City CenterResponded 1 day ago

   Hello Suzi, Thank you for leaving us a five-star review. We're delighted that you enjoyed your recent experience at our shop! We look forward to welcoming you back for your next visit. Warmly, The Cake Bake Shop
   

   Is this helpful?

9. GD

   GregD VIP

   Los Angeles16 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Arrived on a Wednesday about 6pm for a reservation for my wife and me. Was seated in patio area and quickly realized that it was very noisy with many kids, some having birthday parties. Went to the hostess to see if we could be seated in the main area (less kids—more quiet). Was told it would be a two hour wait. Asked why when there was no one else waiting and I was told there were other reservations. Apparently our OpenTable reservation doesn’t count. Tolerated the noisy dinner with my wife. Food was not as good as our previous visits—lemon piccata chicken with pasta was dry as a bone. Had to ask for sauce. They must have forgotten to put that on. Nice server but the kitchen was not very fast on what seemed to be casual evening. Manager did take the chicken off the bill which was nice, but didn’t make up for the atmosphere around our dinner. We’ve enjoyed multiple visits at Cake Bake in the past but this time it has given us pause about returning. General feeling is that things have gone downhill.
   

   The Cake Bake Shop - Carmel City CenterResponded 1 day ago

   Hello Greg, Thank you for sharing your feedback. We are disappointed that your recent visit did not meet the expectations set by previous visits. We can assure you that we are still using the same ingredients, same recipes, and have the same standards of service, so we will pass your feedback to our management team to ensure we are maintaining our high standards. We hope to have the opportunity to welcome you back to improve upon your recent experience. Warmly, The Cake Bake Shop
   

   Is this helpful?

10. C

    Constance and Doug

    Indiana13 reviews

    5.0

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always great experience at Cake Bake! The quiche is sooooooo delicious!!
    

    The Cake Bake Shop - Carmel City CenterResponded 1 day ago

    Hello, Thank you for leaving us a five-star review. We are delighted to have hosted you for many wonderful experiences and are pleased that you particularly enjoy our quiche! We will look forward to welcoming you back for your next visit. Warmly, The Cake Bake Shop
    

    Is this helpful?