The Cake Bake Shop - Carmel City Center

Review summary

1. M

   Mary

   Indiana

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went to Cake Bake to celebrate daughter’s success. Our food was excellent, service was great, ambience was wonderful. We loved our cake and got a piece to go. Exceeded my expectations for food and service - we assumed the cake would be stellar but was pleasantly surprised by delicious food.
   

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2. M

   Michelle

   VIP

   Cincinnati

   21 reviews

   1.0

   21 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 4

   First time visitor. Stopped in from out of town. Shop was cute. Menus dirty. Host staff rude. All six standing in the lobby staring and waiting for tables to be bussed. Server robotic in greetings and responses. Food was good and served in timely fashion. The room was beyond noisy. Could not hear ourselves speak. Would not return to the Carmel location. Maybe Broad ripple. Manager made obligatory stop at table but when I responded things were “fine” he couldn’t say “great” fast enough and leave. We got dessert to go because I couldn’t get out of there fast enough.
   

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3. H

   Holly

   Chicago

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Barbara was SO SWEET and thoughtful. She made my 6 year old’s day with the pixie dusting and candle on her birthday cake. Overall, it was a great experience (as always), but it was my daughter’s first time and it was so special. Thanks so much Cake Bake team!
   

   The Cake Bake Shop - Carmel City CenterResponded today

   Hello Holly, Thank you for leaving us a five-star review. We are so glad you had a wonderful experience and that we were able to make your daughter's birthday celebration extra special. We are also grateful for the kind words regarding your server. We will pass along your compliments to Barbara. Warmly, The Cake Bake Shop
   

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4. M

   Melissa

   Indiana

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always Cake Bake did not disappoint. Staff was friendly & engaging, menu was diverse enough for all in our party and the desserts.... well amazing! Fun experience and a must reserve when you can.
   

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   The Cake Bake Shop - Carmel City CenterResponded today

   Hello Melissa, Thank you for leaving us a five-star review. We appreciate you taking the time to share so many aspects of your experience that you enjoyed and that you had a wonderful visit! We hope to welcome you back again soon. Warmly, The Cake Bake Shop
   

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5. D

   Danielle

   VIP

   Denver

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have been to the Cake Bake in Carmel many times. It never disappoints. The broccoli quiche and the truffle fries are the best I have had anywhere.
   

   The Cake Bake Shop - Carmel City CenterResponded today

   Hello Danielle, Thank you for taking the time to leave us a five-star review. We're delighted to have hosted you again that you had another magical experience at our shop! We look forward to welcoming you back for your next visit. Warmly, The Cake Bake Shop
   

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6. L

   Lon

   Indiana

   6 reviews

   4.0

   6 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The venue at Carmel Clay Center is beautiful! Gorgeous decorations and great location. However, we were very disappointed in the food this visit. The Pommes Frites and bread were delicious, but my chicken was dry and didn’t have the flavor that it normally does. The biggest disappointment was the dessert. The Magic Bar was the worst I have ever had! It was so dry and tasted stale. It was over baked. A total waste of $11.00. I would have asked for a different dessert or a refund but I got the dessert to go. A beautiful place to eat, but extremely over priced.
   

   The Cake Bake Shop - Carmel City CenterResponded today

   Hello Lo, Thank you for leaving us a review. We are grateful for your kind words, but are disappointed to hear that your visit did not meet your expectations set from past visits at our shop. We are grateful that you took the time to share your feedback, and will pass it to our management team to see if there is anything we may need to do to improve. We hope to have the opportunity to welcome you back and improve upon your recent experience. Warmly, The Cake Bake Shop
   

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7. J

   Jacqueline

   Indiana

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Made my birthday feel special love it here thank you!
   

   The Cake Bake Shop - Carmel City CenterResponded 1 day ago

   Hello Jacqueline Thank you for leaving us a five-star review. We are so glad you had a wonderful experience at our location and that we were able to make your birthday celebration so special. We hope to welcome you back again soon. Warmly, The Cake Bake Shop
   

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8. B

   Becky

   VIP

   Indiana

   5 reviews

   2.0

   5 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Every menu was stained/filthy. The sandwiches were haphazardly thrown together and the crust was way too hard. The salads tasted like there was no dressing on them. The cakes were good, but the slices don’t appear to be as big as they used to be. Two of our friends kept their coats on because it was so cold. We go every year for birthdays. We won’t go back again after this experience.
   

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9. J

   Joe

   Indiana

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was awesome, everything was perfect and the service was amazing
   

   The Cake Bake Shop - Carmel City CenterResponded 5 days ago

   Hello Joe, Thank you for taking the time to leave us a five-star review. We're delighted you had such a great experience and that your server helped to make you visit extra special. We hope to have the opportunity to welcome you back soon! Warmly, The Cake Bake Shop
   

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10. A

    Annie

    Nashville

    3 reviews

    4.0

    3 reviews

    Dined 7 days ago

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    When we entered the restaurant and I said my name the young lady said a greeting in a robot fashion and didn’t smile or look at me. The decor, however, is excellent! Our waiter, Donovan, was okay. Smiling. Food was fantastic. I had a broccoli quiche and my husband had a delicious ham and cheese sandwich. Both entrees had a greens side salad. Wonderful. Towards the end of our meal Donovan asked if we would like more ice tea. I said no. Hubby said,”yes, please.” About ten minutes later, another server asked if he could take our plates. Finally, Donovan returned with an ice tea. Hubby requested the bill which was brought promptly. It was not busy.
    

    The Cake Bake Shop - Carmel City CenterResponded 5 days ago

    Hello Annie, Thank you for leaving us a review. We are happy to hear you enjoyed your overall experience. We will pass along your feedback regarding your service, as we want to ensure all of our guests' visits are as smooth and welcoming as possible. We hope to welcome you back in the future for a return visit. Warmly, The Cake Bake Shop
    

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