Cafe Normandie at The Higgins

Review summary

1. J

   Jeanne VIP

   Portland61 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   The service was good by the server, but our dietary needs clearly posed a problem for the chain of kitchen to table.
   

   Cafe Normandie at The HigginsResponded 1 day ago

   Dear Jeanne, We appreciate your feedback and are happy to hear our team's service made a positive impact. However, we strive to ensure every guest has a seamless dining experience, and we’ll be reviewing our processes as we work to improve. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.
   

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2. a

   april VIP

   Chicago5 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was amazing! Our review was for another venue and it got put into here. Computer glitch!!
   

   Cafe Normandie at The HigginsResponded 1 day ago

   Dear April, We're sorry to hear about your experience. This is not the level of service we aim to provide, and we appreciate your feedback. We will be addressing this with our team to ensure everything is as it should be, and we hope to have the opportunity to better serve you in the future.
   

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3. J

   John

   Cincinnati2 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We dined on Valentines Day and had a nice meal. They had a pre fixe 4-course menu, where each course selection was made up of a couple of dishes from their dinner menu. The good: Our 1st course (salted beet and goat cheese salad), and 2nd course (crispy gulf oysters) were amazingly good. The main course (6oz beef tenderloin) was ok - we were getting full at that point, but it didn’t wow us like the first 2 dishes. Dessert (which we took to go and enjoyed it the next evening) was a special lemon meringue pie - really quite good! So overall a nice meal. And it was also a pretty good deal - the pre fixe pricing for those 4 courses was definitely less than if we had ordered that off the menu. (Although, chances are also that we would not have ordered all 4 courses.) Also good - the staff seemed to be attentive to the customers and even brought a beautiful rose for my spouse at the end of dinner. And the space is grand and elegant to be in. I think that dinner service is relatively new for this restaurant. Generally just watching things around us, it has the feel of a place still figuring out their way. A few folks around us had issues; but I did observe the staff working hard to remedy or compensate for it. I would also say that it was a surprise (not advertised anywhere we could see) about the pre fixe menu. I do think we saw at least one party not stay, once they learned that. So - probably better to announce that vs catching people off guard. We enjoyed the food, but it was more food (and we spent more) than we were intending. Overall a pretty good experience.
   

   Cafe Normandie at The HigginsResponded on February 19, 2025

   Dear John, Thank you so much for dining with us at Cafe Normandie and for your thoughtful review! We're thrilled you enjoyed our salad, oysters, and dessert, and we truly appreciate you recognizing our team's dedication to providing an exceptional dining experience for everyone. Rest assured, your feedback regarding the main course and your suggestions for improvement are valued, as we're always working to make improvements. It was a pleasure having you here, and we hope to welcome you back the next time your travels bring you to New Orleans.
   

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4. G

   Gavin VIP

   Los Angeles35 reviews

   3.0

   Dined on February 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   I definitely would not suggest again. The service and food was certainly not up to par for New Orleans
   

   Cafe Normandie at The HigginsResponded on February 11, 2025

   Dear Gavin, We take pride in our New Orleans-inspired French cuisine, so we're sorry to hear we did not meet your expectations. We appreciate your feedback and will utilize your comments to improve our service and offerings. We hope for the opportunity to provide a better experience in the future.
   

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5. S

   Steve and Edie

   San Antonio4 reviews

   5.0

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food! Hot and fresh and incredibly delicious!
   

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6. S

   Steve and Edie

   San Antonio4 reviews

   5.0

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such great food! We ended up eating some breakfasts and dinners here and were never disappointed! The food was served hot and fresh and so delicious!
   

   Cafe Normandie at The HigginsResponded on January 8, 2025

   Dear Steve & Edie, Thank you for dining with us! We're thrilled you thoroughly enjoyed our delicious offerings, and we appreciate you giving us a perfect rating. It would be our pleasure to welcome you back anytime.
   

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7. S

   Steve and Edie

   San Antonio4 reviews

   5.0

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such amazing food! We loved the redfish and crab and beignets!
   

   Cafe Normandie at The HigginsResponded on January 8, 2025

   Dear Steve & Edie, It was so wonderful having you dine with us. We are thrilled you thoroughly enjoyed our delicious offerings, and we appreciate you spotlighting our Blackened Redfish Sandwich and Crab Beignets! Thank you for your glowing review, and we hope you return soon.
   

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8. k

   kenny VIP

   New Orleans14 reviews

   5.0

   Dined on December 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We went the Monday before Christmas. We had a party of 6 and everyone loved the meal. Appetizers to desert. We were doing our family Christmas tradition of Réveillon Meal. From the steak, scallops, and blackened redfish dishes we were all pleased. The place is beautiful and we all enjoyed the evening. We have been doing this for twenty years and this was one of the best. I hope they continue to offer this every year.
   

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9. M

   Michele

   San Francisco1 review

   1.0

   Dined on December 21, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   I had a reservation for a group of 7 for a Christmas dinner at 7:30p. We ordered drinks when we sat down, drinks took 25 minutes to come out, we ordered appetizers immediately after along with food because we noticed to service was so slow. Our appetizers did not come out until 8:30p and our food was not brought out until 9:50p. We spent more time sitting around waiting then actually enjoying the food. Because the food took so long, we missed our later plans that were scheduled for the night. Very upset and will not be returning.
   

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10. J

    Jen

    Baton Rouge9 reviews

    4.0

    Dined on December 17, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    We did the Réveillon and it was absolutely delicious
    

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