Bubba Gump - New York

Review summary

1. E

   ELDA

   Atlantic City

   12 reviews

   1.0

   12 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Disappointing Experience Despite good reviews, our visit today was a letdown. Here's why: •Food: 1 star; every dish was cold. •Drinks: 1 star, every drink tasted like juice •Seating: dirty table and chairs, no water, and no utensils. My sister had to get up and walk to the bar to get a spoon. What's worse is that our server blamed the poor service on the holiday season and how busy they were. Newsflash: that's when you should go above and beyond! It's a time for joy, giving, and exceptional customer service. The final straw was being told "we don't have it" for nearly every item we ordered. It's frustrating to have our time wasted. Using the holiday season as an excuse for subpar service is unacceptable. We're paying customers, and it's your job to provide a quality experience. Bill was not cheap either. We expect more from establishments, especially during the holidays. We won't be returning. To potential customers, beware of the subpar service and lack of menu items. You deserve better.
   

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2. C

   Chiara

   New York City

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very good experience, employes very polite but we were freezing inside the restaurant (december).
   

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3. L

   Laura

   Munich

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We would like to thank all the staff of Buppa Gump-New York especially Jade for her kindness and for her advice about the food. It has been our first time in Bubba Gump- New York and she made an amazing evening! Thank you very much from David & Laura
   

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4. C

   Cynthia

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   C’était génial. Nous avons été bien accueilli, les serveurs sont agréables et très gentils ! Le cadre est top. Nous y reviendrons avec plaisir. Évidemment, nous nous sommes laissés tenter par la boutique 🤗
   

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5. R

   Rachel

   Brighton

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience, food is amazing, the view is right over the top of Times Square and the staff are brilliant, even quizzed us on the movie. Really fun place
   

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6. I

   Ingrid

   Munich

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Wunsch hinsichtlich Platz fand keine Beachtung. Service und Essen sehr gut. Leider war es von der Zimmertemperatur bzw Klimaanlage her viel zu kalt, um es angenehm zu empfinden.
   

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7. T

   Tim

   London

   1 review

   2.0

   1 review

   Dined on December 16, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Not all our food arrived. We chased and whilst we all finally got main courses (some had finished whilst one was only just beginning) no starter ever arrived nor any water for the table.
   

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8. H

   Hayley

   London

   1 review

   3.0

   1 review

   Dined on December 15, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   The system to get into the restaraunt is ridiculous, the entrance is via their shop, and it was carnage, no system at all, we had booked but had did not make it any easier to get upstairs! Once we were up there we did have till wait another 10/15 mins for our table for 11 people and were then put on two separate tables! But waitress, food and drinks were lovely once we were seated.
   

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9. S

   Steve

   Pittsburgh

   7 reviews

   5.0

   7 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a delicious meal as we observed a rainy evening in Times Square.
   

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10. L

    Lisa

    Fort Lauderdale

    2 reviews

    5.0

    2 reviews

    Dined on December 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our server was great , food was good the view is really cool
    

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