Bristol Bar & Grille - Highlands

Review summary

1. T

   Timothy

   Orlando

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was great especially the fried chicken and Thai Stir Fry. The service was attentive. Restaurant was too noisy and hard to hear
   

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2. A

   Andrea and clayton

   VIP

   Louisville

   4 reviews

   5.0

   4 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for Valentine’s Day 2025, and they have really stepped up their game. My husband and I go after work quite often, and the last year or two it had seemed like it really went down hill. Last night was the best experience we’ve had at Bristol in quite some time. The staff was dressed nicely w suspenders and for the “Casablanca” theme- but honestly it wasn’t over done or too much and we thought it was a really nice touch. Maybe they should always dress this nice! The food was great and the music was perfect. Staff was on point as well. It was a total turnaround from previous visits and I hope they can keep it going!
   

   Bristol Bar & Grille - HighlandsResponded on February 21, 2025

   Thank you for giving us another chance and for sharing your experience! We're so glad you enjoyed the Casablanca-themed evening and noticed the effort our team put in. Your feedback means a lot, and we’ll work hard to keep the momentum going. Looking forward to welcoming you back again soon!
   

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3. S

   Steve

   Louisville

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   The Bristol was at one time, just a short while ago, one of the best places to go and have a great meal and surroundings .Now sorry to say it is just like all the other places to eat. Not too special any more. Food was just OK, service was just OK value was just OK
   

   Bristol Bar & Grille - HighlandsResponded on February 21, 2025

   We’re sorry to hear that your recent visit didn’t live up to the high standards we strive for. The Bristol has always been about great food, service, and atmosphere, and we’d love the opportunity to show you that again. We truly value your feedback and hope you’ll give us another chance to make your next visit special.
   

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4. I

   Ian

   Louisville

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   My wife and I came here for Valentine's Day / our Anniversary. They advertised a special Casablanca themed evening, which was enjoyable, but their guitarist was honestly just really distracting. The service was really good. Our waitress was very conscious of keeping our beverages filled the whole time and communicating with the kitchen about my wife's food allergies. As for the food, the meatball appetizers were really good. They have a nice zing that you usually don't expect, but we really liked it. Unfortunately, it seemed the kitchen must have just been too overwhelmed, because they came out after our entree. We both ordered the special, a steak with green beans and a potato that seemed to be mashed then piped back into the skin and baked. The steak was okay, but honestly not anything special. We both ordered them medium rare, so I expected it to be a bit more tender than it was. It was somewhat fatty, and it came smothered in a jus and was paired with a horseradish sauce and a side of parsley at the table. All the strong flavors were definitely there to make up for an otherwise bland steak. The green beans were good. The potato on the other hand was fairly hard, like it was sitting around a while. We did order a dessert; the Bourbon Pecan Tourte. It was pretty good, we really enjoyed it. Overall, it was a fun themed experience, but it left me a bit unimpressed. I think there are better quality restaurants in the area. My wife was happy though, so I guess that's what really matters!
   

   Bristol Bar & Grille - HighlandsResponded on February 21, 2025

   Thank you for spending your special evening with us! We’re glad you enjoyed the service and that our team took good care of your wife’s food allergies. We appreciate your feedback on the timing of your meal and the steak preparation—our goal is always to deliver an exceptional experience, and we regret that we missed the mark in some areas. We’ll be sharing your comments with our team to continue improving. We’re happy your wife had a great time, and we’d love the opportunity to impress you both even more on a future visit!
   

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5. R

   Ron

   Louisville

   8 reviews

   5.0

   8 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Casablanca Valentines night was great! Not over done. Very tasteful! Enjoyable atmosphere, light, live acoustic guitar and an excellent server!
   

   Bristol Bar & Grille - HighlandsResponded on February 21, 2025

   "Thank you for celebrating Valentine's Night with us! We're so glad you enjoyed the Casablanca theme, the atmosphere, and the live music. It’s wonderful to hear that your server helped make the evening special. We appreciate your kind words and hope to see you again soon!
   

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6. M

   Mary

   VIP

   Louisville

   29 reviews

   5.0

   29 reviews

   Dined on February 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Always have an enjoyable evening dining at the Bristol. It’s a special place in the Highlands.
   

   Bristol Bar & Grille - HighlandsResponded on February 21, 2025

   Thank you for your kind words! We're honored to be a special place for you in the Highlands and always appreciate your visits. Looking forward to welcoming you back for another enjoyable evening soon!
   

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7. S

   Susannah

   Louisville

   4 reviews

   5.0

   4 reviews

   Dined on February 6, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was great for my business lunch. Lunch was priced reasonably for what we ordered. The spinach salad and cheeseburger were tasty and always reliably delicious.
   

   Bristol Bar & Grille - HighlandsResponded on February 21, 2025

   Thank you for your kind words! We're glad to hear you had a great business lunch and enjoyed the spinach salad and cheeseburger. We appreciate your support and look forward to serving you again soon!
   

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8. J

   Jeanine

   VIP

   Louisville

   6 reviews

   5.0

   6 reviews

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lunch at the Bristol in the Highlands was wondeful as always. Lasue was, as always, happy, fiendly and knowlegable. Food was very nice except the black bean soup could have been wame. We will be back again soon.
   

   Bristol Bar & Grille - HighlandsResponded on January 27, 2025

   Hi Jeanine, Thank you so much for your kind words and for dining with us at the Bristol in the Highlands! 🥂 We're thrilled to hear that you had a wonderful lunch and that Lasue made your experience so enjoyable with her happy and friendly service. 😊 We appreciate your feedback about the black bean soup and will make sure to address it to ensure every dish is served perfectly. 🍲 We can't wait to welcome you back again soon for another great visit! 🌟 Warm regards, Cindy Kennedy General Manager Bristol Bar and Grille
   

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9. J

   John

   VIP

   Louisville

   4 reviews

   3.0

   4 reviews

   Dined on January 17, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service was on point but the food was just ok. Salad was wilted. I think the supply chain was off that day
   

   Bristol Bar & Grille - HighlandsResponded on January 25, 2025

   Hi John, Thank you for dining with us and sharing your feedback. We're delighted to hear that you enjoyed the service and atmosphere. However, we're sorry to learn that your salad did not meet our usual standards. Please rest assured that we take your concerns seriously and will look into our supply processes to ensure every dish is served fresh and of the highest quality. We truly appreciate your insights and hope you'll give us another opportunity to provide a flawless dining experience. Warm regards, Cindy Kennedy Herlien General Manager
   

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10. M

    Melissa

    VIP

    Louisville

    4 reviews

    5.0

    4 reviews

    Dined on January 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 4

    Overall it was a nice experience. Unfortunately, our server was not very good and seemed completely distracted the entire night. We were never offered bread even when our entrees were served. We’ve eaten at the Bristol many times and generally receive excellent service so we will consider this an aberration, but it was disappointing.
    

    Bristol Bar & Grille - HighlandsResponded on January 16, 2025

    Dear Melissa, Thank you for your review and for being a loyal guest. I’m glad you enjoyed your meal but apologize that the service wasn’t up to our usual standard. That’s not the experience we want for our guests, and I’ll be addressing this with our team. We truly appreciate your understanding and hope to provide you with the excellent service you expect on your next visit. Best, Cindy General Manager Bristol Bar & Grille
    

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