Bristol Bar & Grille - Downtown

Review summary

1. D

   Dan and Michele

   VIP

   Cincinnati

   20 reviews

   2.0

   20 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   To be fair, it was a Kentucky Center for the Arts play night, so the rest. is swamped with diners. I can only imagine how difficult that makes it when you are swarmed with diners in an approximately 2 hours time frame. You can't beat the location and of course, the green chili wontons - which were hot, crispy and delish. Very nice people, super helpful and enjoyable to speak with about reservations. It went down hill after the won tons. I ordered a fried chicken cobb and my chicken had a human hair embedded in the coating and was clearly fried with the chicken then put on my salad. I quietly removed the chicken from the salad and called the attention to our waiter, who just took the plate and sent a new order of chicken to me - yuuuuck - I neither ate the chicken nor the salad but paid my bill when it came for the salad. On another order, my friend ordered Thai Chicken Stir Fry - waiter served three of us, showed the 4th the plate and said it was missing mushrooms, he would have them redo to include mushrooms - someone else brought the exact same thing back, still missing mushrooms, taking it back again - meanwhile, three of the 4 diners were eating (well, not me bc of the hair) - way too long later they brought the stir fry back with a few mushrooms and my friend ate while we chatted and watched. Nothing was really quite right after the won tons ... Spinach Chicken salad which is usually a big hit was literally covered in garlic - not a little, but an entire bowl of garlic. After my chicken, other fried chicken cobb lost her appetite. The food at this location is hit or miss, when its good its good, but when its bad - its just awful. Waiter was nice enough, clearly overworked - he nor the rest. handled the hair issue the best. And, not the rest. fault but the sewer smell near the back of the rest. and in the restroom was awful - but with River Road flooded and the water table up, nothing the rest. did to cause it nor could prob. do about it.
   

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2. J

   Jodell

   VIP

   Louisville

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Terri is a wonderful server. Food is always great!
   

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3. L

   Lynn

   VIP

   Louisville

   36 reviews

   4.0

   36 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Our server was attentive and very helpful. The food was not up to par. The pork chop was undercooked and had to be sent back and my Thai chicken had no sauce on it which the server recognized and brought to the table. It was my first time trying the Thai chicken and I couldn’t figure out why it was so bland-no sauce.
   

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4. C

   Connie

   Louisville

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good. Enjoy the food. Service was good. My go to for dinner
   

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5. D

   Dan

   VIP

   New York City

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice variety on the menu, food is great, service is excellent, atmosphere is comfortable and casual, good wine & spirits options, and can't beat the value.
   

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6. K

   Kelly

   Indiana

   37 reviews

   5.0

   37 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was absolutely delicious as always!!!! But please, the women’s bathroom’s toilet plumbing fixtures lol like they have 10 years worth of mold. It was very disappointing to see this.
   

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7. W

   William

   Louisville

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   How waiter Bryson was great. Was constantly checking on us to see if we needed anything, was able to answer questions. Bryson, was laid back, was able to make nice and friendly small talk.
   

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8. f

   faye

   VIP

   Louisville

   17 reviews

   4.0

   17 reviews

   Dined on January 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Bristol is always dependable at all locations. We attend events at different downtown venues and regularly head to the Market Street site. Servers are good about getting us out in time for tickets and food is what we expect. It's not a fine dining, spend the evening and drop $1000 doing it place. It's a really good restaurant with good food and attentive servers. Wish y'all were still in the Kentucky Center but at least you're filling the need and staying close!
   

   Bristol Bar & Grille - DowntownResponded on February 12, 2025

   Thank you for your thoughtful review! We're honored to be your go-to spot before events and appreciate your kind words about our food and attentive service. You're a longtime patron if you remember us in the Kentucky Center, so thank you and we're glad to still be nearby and able to serve you. Looking forward to your next visit!
   

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9. K

   Kim

   VIP

   Louisville

   3 reviews

   3.0

   3 reviews

   Dined on January 12, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Had a reservation before the theatre. We ordered our appetizer and meal when the server took our drink order. All was brought out at the same time. Both of our dinners were like warm. My husband had the pork chop and said the only warm in his plate were the carrots. I had the stir fry with shrimp. It was tasteless and Luke warm. My husband ordered a Manhattan up and it was served on the rocks in a rocks glass and didn’t taste like what he ordered. We didn’t send anything back since we had show tix and had limited time. Pretty disappointed in our experience.
   

   Bristol Bar & Grille - DowntownResponded on February 12, 2025

   Thank you for sharing your feedback. We’re very sorry to hear about your recent experience, especially with the temperature and quality of your meals, as well as the cocktail issue. This isn’t the standard we aim to provide, and we understand how frustrating it must have been, especially with time constraints before your show. We truly appreciate your comments and will address these concerns with our team to ensure improvements. We hope you’ll consider giving us another chance to provide the experience you deserve.
   

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10. L

    Lawre

    VIP

    Alabama

    3 reviews

    5.0

    3 reviews

    Dined on January 12, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was great and came out with plenty of time for us to make our show.
    

    Bristol Bar & Grille - DowntownResponded on February 12, 2025

    Thank you for your review! We're glad you enjoyed the food and that we could get you out in plenty of time for your show. We look forward to seeing you again soon!
    

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