Brio Italian Grille - Naples - Waterside

Review summary

1. PD

   PrimoDZ VIP

   Caribbean8 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   The worst flatbread pizza, it was almost paper thin, the pepperoni flavor was hidden by a lot of parmesan cheese. My wife specifically asked for no mushrooms and no asparagus and they with the plate anyway. The waiter tried to explain that the mushrooms were part of the sauce. The beer and the wine were not cold, the waiter said the refrigerator could not do any better. Poor excuses.
   

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2. j

   jeff VIP

   St. Louis7 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service wasn't the best. Had to ask for drink refills every single time. Order was wrong with no apology. Food was so so.
   

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3. N

   Nancy Barefoot

   Indiana1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Brio used to be in our regular rotation but it had been declining in the last couple of seasons. We thought we would give it a shot because we could get a reservation in only 5 days for a Friday night before a nearby concert. Ominous beginning: hostess seemed put out that we arrived on time for our reservation, my table service was wrapped in a brown-stained white napkin (yuk). Service was so uneven: after an unusually long wait our drink order was taken, water arrived immediately, another person tried to give us water & was surprised we had it, another wait & one basket of 3 small bread pieces delivered for 4 people but a passing server heard my comment & pleasantly gave us another along with large slabs of butter but no oil. Still no drinks, found the server who went into a LONG explanation/rant about bar service & why we had no drinks. Cocktail eventually appeared with salad (another yuk). Table totally full of baskets, plates, etc by now. They tried to serve our entrees when I had eaten one bite of salad. Rejected this. Ordered glass of wine. After salads finished, entrees that had been kept nicely warm reappeared & table cleared of some clutter. Entrees were OK but not memorable. Wine came with check. Brio permanently deleted from our list in Naples.
   

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4. J

   Joy VIP

   Naples10 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The food was excellent, but the restaurant appeared to be very short staffed.
   

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5. B

   Bruce

   Naples29 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A marked improvement in service based on our two previous experiences. Food continues to be quite good.
   

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6. F

   Frederick

   Chicago3 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 4

   Our family was looking forward to a fun night at Brio. The reservation for the 8 of us was for 6pm to accommodate three children 11, 9 and 4, who enjoy an early dinner (and who get really cranky if they go much later than that). We arrived on time, but had a 40 minute wait for our table! The restaurant was low on staff, we were told....really? Thursday night during season in Naples???? We were finally seated, but it was another 20 minutes before we were offered water and menus. We ordered as quickly as possible, and rightly anticipated that we would not be offered more water or have the opportunity for more than one drink order. Our 11 year old was so disappointed in his pizza that his mom took him to get a hamburger on the way home. While our server was very kind, he couldn't make up for the disappointing wait for seating, ordering and serving. It will be a while before we go back.
   

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7. OT

   OpenTable Diner VIP

   Naples2 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Very crowded with slow service and poor managerial oversight. We needed to get to an event, advised the server in advance, but had less than 10 minutes to eat after waiting over an hour. We then had to ask for our checks, which needed to be corrected twice. This was not an isolated event. The manager offered no compensation for multiple issues. This restaurant has generally good food but is not staffed for larger crowds. This was a very stressful dinner and we are unlikely to return.
   

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8. M

   Marianne VIP

   Indiana207 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience! Beautiful restaurant, fabulous food and outstanding service! We'll be back!!!
   

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9. D

   Donna

   Chicago15 reviews

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always enjoy lunch with friends at Brio! Food is great and love sitting outside around bar area sipping a nice glass of wine with great conversation.
   

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10. R

    Ron

    Naples37 reviews

    5.0

    Dined on March 9, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had 12 family members present for a special occasion. Everything about our evening went as expected, with all the food, service, and quality met to the highest standards. Thank you…
    

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