Brio Italian Grille - Legacy

Review summary

1. OT

   OpenTable Diner

   Cleveland1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 3

   My wife and I both ordered the strip steak medium, and when we got it, it was absolutely well done. Both of them..
   

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2. C

   Charlene

   Cleveland57 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I had our first date at Brio 13 years ago and we try to come back every year. We dined here on this past Wednesday for our 9th wedding anniversary. Stephanie, our waitress, was fabulous
   

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3. S

   Scott VIP

   Cleveland7 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good Service , Excellent Food, and our Waitress was attentive to my dietary choices.
   

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4. E

   Ellen

   Cleveland46 reviews

   3.0

   Dined on February 26, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   The restaurant was close to being empty so noise was not a problem. Our server was very nice and attentive. Food was mediocre and barely warm with little flavor. Brio has definitely gone downhill. I’d rather go to a privately owned Italian restaurant especially for the price point and quality of food. Won’t be returning.
   

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5. J

   Jean

   Cleveland13 reviews

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, beautifully prepared food and lovely ambiance.
   

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6. K

   Kenta

   Chicago7 reviews

   1.0

   Dined on February 23, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Food was above average. Problem was going during a busy time. Saturday at 6:15pm. It was severely understaffed in terms of waitstaff, clearing of tables and food prep. You can see it in the employee's eyes and I felt poorly for them. I think this reflects management of the restaurant. Timing for taking order, food coming out, follow up for things like water and refills did not happen much. I hope this was a fluke in terms of staffing. I would suggest for people to go to this restaurant during the off times.
   

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7. D

   Deanne

   Cleveland2 reviews

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Our waitress Megan was awesome - but the bar staff was awful - waited 15 mins for a drink while waiting to get seated for reservation- and finally just walked away !!
   

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8. OT

   OpenTable Diner VIP

   Cleveland3 reviews

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The server was extremely attentive to my allergies and made sure that nothing was contaminated so I didn’t get sick. I wish she was my server everywhere I go. Will be going back again!
   

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9. L

   Lennette

   Cleveland5 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   First peach bellini in site some time, delicious. The lamb chops were seasoned well and tender.. Every visit to Brio, I have to get the eggplant and shrimp, outstanding.
   

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10. C

    Chris

    Cleveland1 review

    1.0

    Dined on February 15, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    They overbooked Valentine’s Day reservations. And they even advertised a menu items for weeks beforehand (while people were looking at the menu and making reservations for the 14th) only to take the menu item off on Valentine’s Day and replace it with a more expensive version of the same thing. Felt like a form of false advertisement. The kitchen was totally behind because the restaurant overbooked and chose profits over the customers. This is not the first experience I e had at brio that left me with a sour taste in my mouth. The decline of this restaurant should be studied. It should not take an hour just for us to get bread and salads. Within the time it took us to sit down and get our meal I saw multiple tables of elderly patrons express serious verbal concern over the wait times and lack of transparency from the waiters. Thought that I would give this place another chance. I completely regret doing that. Take your money elsewhere.
    

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