Brio Italian Grille - Legacy

Review summary

1. D

   David

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Are waitress Heather was one of the best in the Industry. I will always ask for her again. Our dinners were excellent!
   

   Is this helpful?

   Report
2. R

   Robin

   Cleveland

   23 reviews

   4.0

   23 reviews

   Dined on November 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was excellent. The restaurant wasn’t overly crowded, but it seemed to take a long time to get orders taken and food served. The staff was definitely stretched thin. For example, our server was the bartender and had to cover the entire bar area, as well as most of the section adjacent to it. he was very good and very cordial, and we truly appreciate the attention he did give us.
   

   Is this helpful?

   Report
3. L

   Lisa

   Cleveland

   3 reviews

   2.0

   3 reviews

   Dined on October 11, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Our server did the best he could with what he was given but we arrived at 6:00pm and the restaurant was very empty. At 7:40pm not everyone had their food still. 1 meal was overlooked and 2 meals were sent back twice which we hated doing but both meals at Medium Rare were Well Done/Charred. Even the server didn’t expect us to keep the first go around. They came back well done the 2nd time too and weren’t even fully plated. When we shared that with the server, he realized that too but the chef disagreed. Finally we received one of the sides but not even for both plates. Although the meals were comped, it was a special occasion and people in from out of state as well as 45 minutes away in our party so it was quite disappointing. The manager did not make an appearance at our table and this was also quite shocking for what should have been a $425 table. This will be the reason we’ll choose a different restaurant in Legacy next time we visit- that manager should have definitely stopped by our table.
   

   Is this helpful?

   Report
4. J

   John72

   Cleveland

   9 reviews

   vip
   3.0

   9 reviews

   Dined on September 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I really loved my chicken Milanese but my husband did not like his pasta dish. I love the ambience;however, I think adding nice music would really make the place more lively. I think fun Italian inspired music could really make the dining experience more enjoyable. Unfortunately, there is a cheesecake factory next door which is tough competition. I’d consider heavy advertising to get people in the door.
   

   Is this helpful?

   Report
5. E

   Enid

   Cleveland

   20 reviews

   5.0

   20 reviews

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress, Megan, was great. It was homecoming and they were slammed, but Megan kept her cool and was patient and helpful. We got our food in a timely manner.
   

   Is this helpful?

   Report
6. M

   Michael

   Cleveland

   9 reviews

   5.0

   9 reviews

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is always superb, the service was really great!
   

   Is this helpful?

   Report
7. A

   Amy

   Cleveland

   23 reviews

   vip
   5.0

   23 reviews

   Dined on September 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I wish I could remember my servers name. She had a big party of prom goers right next to our booth and she never missed a beat with us. She was able to manage both and keep everybody happy and she also was able to maintain a very friendly demeanor.
   

   Is this helpful?

   Report
8. N

   Nick

   New York City

   56 reviews

   vip
   2.0

   56 reviews

   Dined on September 20, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Not what it used to be! Probably won’t return anytime soon:(
   

   Is this helpful?

   Report
9. T

   Teresa

   Columbus

   14 reviews

   vip
   5.0

   14 reviews

   Dined on September 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Good and service was great. Restaurant was not too busy, so noise level was very pleasant.
   

   Brio Italian Grille - LegacyResponded on September 14, 2024

   We're thrilled to hear you enjoyed your experience at Brio! We strive to create a welcoming atmosphere for our guests.
   

   Is this helpful?

   Report
10. S

    Shawn

    Omaha

    14 reviews

    vip
    2.0

    14 reviews

    Dined on September 8, 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 4

    Simply put, it’s meaningfully overpriced. This is Applebee’s level food at elevated prices. We were visiting from town, but I can’t imagine this place continues to win local customers.
    

    Brio Italian Grille - LegacyResponded on September 14, 2024

    We appreciate your honest feedback, and we strive to provide a dining experience that exceeds expectations. We're committed to continuously improving and welcome your insights.
    

    Is this helpful?

    Report