Brio Italian Grille - Gilbert - San Tan

Review summary

1. D

   Dennis

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We booked a table for 8 to enjoy a family Thanksgiving meal at what used to be a great dining experience. It has changed. When we arrived for our dinner reservation, it was packed and our table was not ready. The hostess was rude. They sat us down and then the service was slow, and it took forever to get an order placed. The food as mediocre at best and the waiter payed no attention to us. The food took forever and we couldn't hear each other to talk together due to the noise. They were clearly understaffed and the kitchen was way backed up. They seemed to have overbooked and fulled take out orders that were way too many, ignoring the people eating in the dining room. We did not stay for desert and will likely never go back. Our holiday dinner would have been more elegant at Denny's. And cost half the price. Sorry, I don't usually complain but this was awful and seems all due to extremely poor planing by management. A holiday dining experience lost to a poor quality dining establishment. Never again,
   

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2. J

   Jane

   Phoenix

   9 reviews

   vip
   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We chose to fine outdoors since the weather was lovely. The food is always perfectly made, served hot and delicious! Natalee, our waitress, was most attentive, extremely polite and friendly, as well as professional…in short, a jewel! Brio is our go-to restaurant for Italian food!
   

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3. C

   Carrie

   Phoenix

   5 reviews

   vip
   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 3

   Menu for thanksgiving was confusing. Not brunch, rather dinner menu at 10am. Coffee cold, bisque thin and watery. Server was delightful and we felt sorry for her. Huge miss on Brio’s part with menu confusion (not just us), especially with being open on thanksgiving and not taking advantage of the day and opportunity to serve appropriate selections, such as brunch. We made the most of our time with family, however disappointed with options and quality.
   

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4. J

   James

   Calgary

   46 reviews

   vip
   3.0

   46 reviews

   Dined on November 15, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was good but waited over 45 minutes for meal.
   

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5. M

   Maria

   Phoenix

   10 reviews

   1.0

   10 reviews

   Dined on November 15, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Very slow service, starting from getting our “reserved seating” from host in spite of a non busy day (empty tables, long line waiting for a host). Server didnt offer drinks or appetizers first, and asked if we were ready. So we ordered our entree and added our drinks with it. Server came back because he forgot husbands order. Took a while for all orders to come in, but mango teas were pouring, thanks to that. Food finally came, 2 orders of lobster and shrimp fetuccine with no lobster. I asked server if it was lobster and shrimp because I clearly DO NOT see any lobster. He confidently said yes it is. Not first time ordering this, took a bite for benefit of a doubt, no lobster. Returned and waited again. Thank you for fixing it though. We dine here very often. Servings were smaller than before, not worth the price. Free dessert for the entree mistake. Thanks for trying to make it better. It was my son’s 15th bday, thankful there was lamb chops (his favorite and yearly tradition) And finally, thank you for singing with us the happy bday song. Appreciate it. In general, it could have been better.
   

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6. l

   laura

   Phoenix

   20 reviews

   4.0

   20 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 2

   Food was AMAZING ! it was a bit of a chilly night for those in AZ . This was San tan village location . We asked several times if they could shut the air conditioning off . The doors were opening and closing so it was probably about 60 or 65 degrees in there . We had an older person in our group who was very much at risk for being too cold . Service was very good . Took awhile yo get our meal . They gave us bread . We had a salad first . Again FOOD IS DELICIOUS AND NICE PORTIONS
   

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7. C

   Chris

   Phoenix

   1 review

   5.0

   1 review

   Dined on October 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mid-weed visit. Went out for our anniversary so wanted dining experience. They were lightly staffed but service was excellent. Food was nicely presented, brought out in courses, and very flavorful. Will definitely go back again.
   

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8. c

   carie

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined on October 27, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Upon arrival there was known at the hostess station, after 10 minute wait a girl came up who was on her phone and didn’t acknowledge us. I asked her if she worked there and she said yes and went back to scrolling her phone. I told her we had reservations and she reluctantly, put her phone aside and took us to our table. We again sat for about 10 minutes before our server came to the table. Our server was very nice. He took our order and our salads were delivered, but dinner entrées were delivered about five minutes later. We had ordered a child’s plate and it did not arrive at the same time as the rest of the food we had to wait around 10 minutes for that this used to be one of our favorite places to dine but not anymore.
   

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9. M

   Michele

   Phoenix

   24 reviews

   vip
   5.0

   24 reviews

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always delicious food and excellent service. Tuscan pork chops were very good, as well as the Porcini ravioli- Ravioli di bello.
   

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10. R

    Raven

    Seattle

    1 review

    vip
    1.0

    1 review

    Dined on October 19, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Food was cold, meals for everyone at the table were served at different times. Order scallops and they were bright to the table 30 minutes later after the food was served. Talked to the manager, he was wasn’t apologetic and didn’t care about how horrible the food was.
    

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