Brio Italian Grille - Columbus - Polaris Brio

Review summary

1. W

   William

   Las Vegas

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Overall experience was good. Portion sizes for the price was lacking. Food was average compared to other restaurants in the area. Not the same experience that I have had in the past. The quality of the food just isn't as good as it use to be. Not going to rush back in anytime soon.
   

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2. T

   Tricia

   Atlantic City

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The theme of our experience was chaos. We waited a half an hour past our reserved time, then once we got sat at the table, we waited another 20 minutes and stopped a hostess to ask for a server. About 5 minutes later another hostess came over to us and explained she could get us bread and water until our server could come. She explained that they only had 4 servers on for the floor. Our server showed up a few minutes later and was appologetic, but he didn't know that we were his table. We placed all our food and drinks at one time. We got our drinks and the food came out not too long after. They didn't make our appetizer and we never got the refills of water we asked for. The server did as well as he could for having 7 tables. When he brought the bill we asked if they were giving any discounts on the bill since the entire experience was lacking. He asked the manager and they said no, so he said we could just take it from his tip. It wasn't the server's fault, so we tipped him normally and will never return. Not because of the actual service just the not caring from the management. A little discount on the bill or a free dessert would have gone along way to smooth over the angry crowd. If you don't have the staff, don't take the reservations.
   

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3. m

   michelle

   Columbus

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We had reservations for Christmas Eve at 6:30. We didn’t get seated until 7:15 and didn’t get our food until 8:30. A lot of people who had reservations had to wait too. Place was overbooked and short staffed. We got seated upstairs in a private room that was too cold. Our waiter tried his best with all the tables he had to handle but very disappointing for trying to have a nice dinner out and when paying for expensive steaks and pork chops that were overcooked. Starting to think that going out for dinner on a busy night isn’t worth it anymore.
   

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4. K

   Kellie

   VIP

   Columbus

   48 reviews

   2.0

   48 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Like all the reviews recently the service was really slow BUT I don't think it was our servers fault. The place was extremely over booked and servers had too many tables to give good service. It is a shame because the food is really good. The Brio at Easton is much better staffed.
   

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5. d

   daniel

   Columbus

   22 reviews

   3.0

   22 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Our food for the most part was good . We have eaten here more than a couple times in the last several years as it used to be a good to for us . To start with the appetizer plates were stuck together and upon inspection was stuck because there was a big wad of blue gum stuck to the bottom of one . The appetizer of calamari came out without a lemon wedge garnish for seasoning and the waiter said they never have done that ?? Did bring wedges after it was consumed finally and never recieved an additional ordered salad . Also ordered an ol fashioned which was terrible compared to others I have had or made myself along with arriving late with the meal. Just nothing clicking at this visit and will be awhile before I gamble again !
   

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6. N

   Neil

   Columbus

   41 reviews

   4.0

   41 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Dined with two children so the booth was invaluable!! Food was outstanding. Lasagna, spaghetti with chicken, and salmon each had their own special flavors. Our server was very nice but overwhelmed with big tables.
   

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7. C

   Charles

   Columbus

   1 review

   4.0

   1 review

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I read some bad reviews about the service and the food, but none proved to be true. The food was predictable but it tasted good. All four of us enjoyed our meals and had no complaints.
   

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8. K

   Kimberly

   Columbus

   9 reviews

   2.0

   9 reviews

   Dined on December 14, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   Started with calamari that was so tough, it was hard to chew. We sent it back and it was marginally better. My husband ordered the lamb chops which were also extremely over cooked. I had the salmon salad and the salmon was dry and over cooked. The server was fine but did mention the kitchen being overwhelmed due to a banquet upstairs. Just not the typical experience.
   

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9. L

   Lisa

   VIP

   Columbus

   12 reviews

   3.0

   12 reviews

   Dined on December 10, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   The restaurant was extremely understaffed. The host was extremely rude. The Bartender was waiting on half the restaurant and did her best. Not the experience I was expecting.
   

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10. M

    Matthew

    VIP

    Columbus

    1 review

    1.0

    1 review

    Dined on December 7, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 2

    Absolutely awful service. Bread didn’t come out before dinner despite us requesting some for our three hungry kids. My wife and I requested salads to come out before the meal, and they came out with the meal. My wife’s meal came out way after everyone else’s meal came out. I waited to eat my meal with her and mine was cold before her meal came out and all three kids were completely finished before we started eating. It was near impossible to get our server to bring us anything. Most disappointing g experience I’ve ever had at Brio.
    

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