Bourbon House

Review summary

1. OT

   OpenTable Diner

   Houston1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Waitress brought food before our drinks. Food was not hot.
   

   Bourbon HouseResponded 3 days ago

   We’re sorry to hear about your experience with our service. That’s not the standard we strive for, and we’ll address this internally. Thank you for your honest feedback! -Gerilyn and the BH team
   

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2. OT

   OpenTable Diner VIP

   Oklahoma City2 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Server was not great, way too long to get a water or even be greeted. Even longer to order and get food.
   

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3. D

   Don

   New Orleans65 reviews

   1.0

   Dined on March 3, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Absymal, horrendous, unacceptable on every level. We have dined at the Bourbon House for Lundi Gras for many years now. It has become a family tradition. That tradition ended with this visit. We requested a window seat as we do every year. We were told we could be seated in the bar. That was not acceptable as the chairs were backless. We agreed to a table without a view and it only got worse from there. The dining room was by no means full. It took over 20 minutes for our server to even acknowledge us then another 20 to receive the drinks we ordered. That was only the beginning! We ordered a seafood platter as an appetizer to split between 6 of us. The platter has 3 pieces of smelt (trash fish), 3 shrimp and maybe 2 oysters. We have had this before and it was not sparse like this. 3 of us ordered the BLT salad add chicken. After a lengthy discussion about the dressings our salads came out with no dressing. The description said Bibb lettuce and it was a bowl of iceberg lettuce ( which I am allergic to). My daughter ordered a soup. When it arrived she did not see the spoon hidden under the bowl and asked for a spoon. The server said she’d bring one. She never did. Only after expressing our disappointment about the meal to the manager did the manager point out that the spoon was under the bowl. Another guest didn’t receive his entree until we called the manager over to say he hadn’t. Then he was served a piece of fish with huge boiled unseasoned potatoes as a side. Who does that? What a disappointment!
   

   Bourbon HouseResponded 5 days ago

   Thank you for sharing your experience. We’re truly sorry that this visit did not meet your expectations, especially given your long-standing Lundi Gras tradition with us. We regret that we couldn’t accommodate your preferred seating and that service was not as prompt or attentive as it should have been. The issues with your meal, from portioning to accuracy, are concerning, and we will be addressing them with our team. This is not the experience we aim to provide. Your feedback is invaluable, and we hope you’ll consider giving us another chance to make things right. Best, Gerilyn and the BH Team
   

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4. OT

   OpenTable Diner

   Hawaii1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visited 10 years ago and loved it. Couldn't wait to return. The food is wonderful and the Bourbon Milk Punch is my husband's favorite. My husband found a ting pearl in an oyster. They even gave him a birthday card signed by several of the staff. Such a special place. We will always have great memories of our visit during Mardi Gras.
   

   Bourbon HouseResponded 5 days ago

   Welcome back! We're honored that you chose to return after 10 years and thrilled to hear you had another wonderful experience. It’s great to know your husband enjoys our Bourbon Milk Punch, and what a fun surprise to find a tiny pearl in an oyster! We’re so glad we could make his birthday celebration extra special. Thank you for your kind words—we look forward to being part of many more great memories for you and your family. Cheers, Gerilyn and the BH Team
   

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5. M

   Maurice

   Philadelphia2 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding... I meet the 2 chefs, manager and assistant manager... My experience was outstanding... Thx Ms. Faith, and Mr Walker... I will recommend this restaurant to everyone.... Thx for the experience
   

   Bourbon HouseResponded 5 days ago

   Thank you for your kind words! We're thrilled to hear you enjoyed your experience with us. Your support means the world, and we can't wait to welcome you back! -Gerilyn and the BH team
   

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6. OT

   OpenTable Diner

   Kansas City1 review

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The $24 hamburger was smaller than a BigMac. We had put in the request that it was a 12 year olds birthday but that was not mentioned. To be fair maybe that is open tables fault. Don’t go if you are really hungry.
   

   Bourbon HouseResponded 3 days ago

   Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations, especially on such a special occasion. Celebrating a birthday should always feel memorable, and we apologize if we missed the opportunity to acknowledge it. We will certainly look into what may have happened with your reservation note. As for the burger, we're sorry to hear it did not meet your expectations. We strive to provide delicious, high-quality dishes that leave our guests satisfied, and we regret that we fell short for you. Your feedback is valuable and will be shared with our team to help us improve. We hope you'll consider giving us another chance in the future so we can provide you with a more enjoyable experience. Best, Gerilyn and The Bourbon House Team
   

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7. R

   Richard

   New Orleans1 review

   3.0

   Dined on February 28, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was good but never got asked or given a drink refill even when our glasses where empty.
   

   Bourbon HouseResponded 3 days ago

   Thank you for taking the time to share your experience with us. While we're glad to hear you enjoyed the food, we sincerely apologize for the lack of attentiveness when it came to refilling your drinks. Providing warm, attentive service is a core part of the experience we strive to offer, and it's disappointing to hear that we missed the mark during your visit. Your feedback is greatly appreciated and will be shared with our team to ensure we’re consistently meeting our service standards. We hope you’ll give us another chance to provide you with the exceptional hospitality we're known for. Best regards, Gerilyn and The Bourbon House Team
   

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8. B

   Brad

   Memphis/West TN2 reviews

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The overall experience was great. The waiter kept a check on us and the food was great!
   

   Bourbon HouseResponded 5 days ago

   We’re grateful for your review and so pleased that you had a great experience at Bourbon House! We can’t wait to have you back with us again soon. Cheers, Gerilyn and the BH Team
   

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9. A

   Anita

   Atlanta8 reviews

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great ambience and service, sophisticated New Orleans decor. If you’re into bourbon this is the place for you. An excellent extensive selection of bourbon at reasonable prices. The shrimp and grits and Gumbo were very good and authentic. The fried catfish, oyster, shrimp platter was average. Overall very nice dining experience and decent value for the money.
   

   Bourbon HouseResponded 5 days ago

   Wow! Your review made our day! We’re so happy you had a fantastic experience and loved the Bourbon selection, shrimp & grits and gumbo. We are so glad you enjoyed your service and will share your praise with Niquell. Looking forward to seeing you again soon! -Gerilyn and the BH team
   

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10. OT

    OpenTable Diner

    Miami1 review

    5.0

    Dined on February 22, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I went for a Friday night out with my friends & we enjoyed every minute! The waitresses were literally amazing and extremely friendly especially when they noticed I was also a local. They made my out of state friends feel so welcomed, they will definitely be back! Great experience across the board, I’ll definitely recommend to others!
    

    Bourbon HouseResponded 3 days ago

    Thank you so much for your feedback! We're especially happy to hear that you enjoyed the friendly service. With so many of our guests visiting from out of town, we always love the chance to show our local guests a little extra love — and we're so glad you chose to share the Bourbon House experience with your friends. Thank you for giving us the opportunity to showcase our food, culture, and, most importantly, our signature New Orleans hospitality. We'll be sure to pass your kind words along to our team. Hope to see you again soon! Cheers, Gerilyn and the BH Team
    

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