Bluebird Chelsea Restaurant

Review summary

1. L

   Louise

   Surrey

   75 reviews

   vip
   5.0

   75 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice welcome from the staff. Food was very tasty and waitress service excellent.
   

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2. C

   Chris

   London

   35 reviews

   vip
   4.0

   35 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice iconic restaurant. Decent menu and wine list. Pleasant service
   

   Bluebird Chelsea RestaurantResponded 5 days ago

   Dear Chris, Very kind of you to take the time to send your four star review. If you did have the time to let us know how we could improve upon this score and offer you a five star experience on your next visit we would very much appreciate this. I shall send another private reply as this means that i can enclose our email address. Best regards, Rachel
   

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3. J

   Julia

   London

   1 review

   vip
   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service Lovely location on Kings Road
   

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4. l

   luther

   London

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 1
   3. Service 5
   4. Ambience 5

   fried chicken was raw and it was really moist raw…
   

   Bluebird Chelsea RestaurantResponded 6 days ago

   Dear Luther, Please accept my sincere apologies for us sending out raw chicken to you which is absolutely shocking and unacceptable - chef is investigating immediately. It is very king of you to still award us four stars in spite of this, so the five stars for service and ambience and much appreciated. With apologies but best regards, Rachel
   

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5. M

   Michael

   London

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   First time there and it was a very good experience. I will definitely go back
   

   Bluebird Chelsea RestaurantResponded 6 days ago

   Dear Michael, Thank you for sharing your positive feedback which is much appreciated by all of us here. We pride ourselves in providing excellent service for all our customers and are extremely happy that this commitment has been reflected in your visit. We look forward to welcoming you back in the future. Best regards, Rachel
   

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6. R

   Randy

   London

   1 review

   3.0

   1 review

   Dined on November 11, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The server was polite, but he never came over to check on us after the food was delivered to the table. There was no follow-up to ask if everything was ok or if we needed anything else. The sandwiches were very good and the desserts were also very good. The scones were over-baked and dry and tiny. We had to flag down the server to get more hot water and that was delivered, but again, no ask if we are enjoying everything or if we needed anything. We waited forever for our bill and put our jackets on for 5-10 minutes as a signal that we were ready to leave and no server. He was addressing an issue with the table beside us and dealt with them and left. We finally had to flag him down again to ask for the bill. He brought it and asked us to please fill out the survey for him. We did bring-this-up with the front desk person and she was very apologetic and offered us a drink. She was very concerned and did advise she would let the manager know. Even though the restaurant was quite quiet - we were seated by a table that was quite loud. It would have been nice to have had the option to be spaced out.
   

   Bluebird Chelsea RestaurantResponded on November 12, 2024

   Dear Randy, Please accept my sincere apologies that you were not checked upon at any stage of your meal as that should be a standard during service to check on the food, if you require anything over and above what you have initially ordered and to ensure that you are happy. Also that we kept you waiting with extra hot water and the bill and that the scones were small and dry which has been passed on to the pastry chef. And we shall offer a choice of tables in future to all guests as some do prefer the windows but some to be secluded. With apologies but best regards, Rachel
   

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7. N

   Nick

   London

   2 reviews

   1.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Poor service, some of food cold, treated poorly when complained.
   

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8. A

   Amanda

   London

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was superb. I had a really nice night out. Good service too.
   

   Bluebird Chelsea RestaurantResponded on November 10, 2024

   Dear Amanda, Thank you so much for your kind words and awarding us a five star review. We are really happy to hear that you loved the food and service and had a great night out. We work hard to bring you the best experience possible and so it gives us the greatest pleasure to hear that we have achieved our goal. We look forward to your next visit. Best regards, Rachel
   

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9. R

   Richard

   London

   20 reviews

   vip
   5.0

   20 reviews

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a wonderful spacious dining room with first-class service and delightful staff. Our Senior Server, ARIANE, was absolutely superb.....performing his role in a manner you would expect to find in a three Michelin star restaurant. Every dish we ordered was excellent. A great experience.
   

   Bluebird Chelsea RestaurantResponded on November 10, 2024

   Dear Richard, We send our sincere thanks for you spending the time to single out a particular member of the team on your recent visit. Ariane is a highly valued member of the team at Bluebird and shall be thanked publicly in our daily briefings. Chef shall also be congratulated on his delicious food. and we are so pleased that you also enjoyed the ambiance. We do hope that we shall see you back with us again soon. Best regards, Rachel
   

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10. E

    Emma

    London

    1 review

    vip
    5.0

    1 review

    Dined on November 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing experience! Super welcoming and patient with a big table of 12 people!
    

    Bluebird Chelsea RestaurantResponded on November 4, 2024

    Dear Emma, It was a pleasure to meet you yesterday and we are so pleased that we could accommodate your change in numbers and arrange everyone to be on our large semi-private table together. Thank you for taking the time to send your fabulous five star review and we shall hope to welcome you back soon. Best regards, Rachel
    

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