Blade - Fontainebleau Miami Beach

Review summary

1. J

   Jose

   West Palm Beach4 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful, calm, and quiet restaurant with friendly service. The menu is limited to sushi items only (rolls, nigiri, sashimi). I recommend the rolls for the value. The fish and the rolls are very good, not spectacular. They are served simply with soy sauce only. No additional sauces or tempura flakes. I got raw rolls only (and edamame). Overall I recommend for a tasty, relaxing dinner when staying at the hotel.
   

   Blade - Fontainebleau Miami BeachResponded 7 days ago

   Dear Jose, Thank you for sharing your experience. We’re delighted to hear that you enjoyed the calm atmosphere and friendly service. We appreciate your feedback on our sushi offerings and are glad you found the rolls and fish to be tasty. We strive to provide a simple and relaxing dining experience, and we're happy to know that we met your expectations. We hope to welcome you back for another enjoyable meal during your next stay! Best regards, Andy Guest Experience Team Fontainebleau Miami Beach
   

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2. A

   Ann

   Houston2 reviews

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   The food was good. Service was slow. They did bring a free saki for the wait… tip is automatically added as a service charge. Glad I noticed that otherwise I would have tipped 40%!
   

   Blade - Fontainebleau Miami BeachResponded on February 20, 2025

   Dear Ann Thank you for sharing your feedback about your dining experience at Blade. We are pleased to hear that you enjoyed the food, but we apologize for the slow service. We appreciate your understanding and are glad that the complimentary sake helped to make up for the wait. Your comments about the automatic service charge are important to us, and we will ensure that this information is clearly communicated to our guests. If you would like to discuss your experience further, please feel free to provide your contact information. We genuinely appreciate the opportunity to restore your trust in us. Best regards Luis Guest Experience Team Fontainebleau, Miami Beach, FL
   

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3. J

   Jonathan

   New York City11 reviews

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Haphazard service.. over an hour wait for food… sushi quality was so poor I had to send back my dish. What I sent back got returned to me to finish.
   

   Blade - Fontainebleau Miami BeachResponded on February 20, 2025

   Dear Jonathan Thank you for sharing your feedback about your dining experience at Blade. We are deeply sorry to hear about the haphazard service, long wait time for your food, and the poor quality of the sushi. It is unacceptable that your dish was returned to you after being sent back, and we sincerely apologize for this oversight. Your comments are very important to us, and we will address these issues with our team to ensure improvements are made. If you would like to discuss your experience further, please feel free to provide your contact information. We genuinely appreciate the opportunity to restore your trust in us. Best regards Luis Guest Experience Team Fontainebleau, Miami Beach, FL
   

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4. R

   Reynier VIP

   Miami1 review

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   It was a special occasion and the experience was not good. Food was very delayed, it took over an hour and when it finally arrived it was barely fair, good portions but nothing was really good. Service was fine, the girl who took care of us tried to make up for the delayed food which was not her fault and we appreciate it. Music was too loud. Overall, not a good experience
   

   Blade - Fontainebleau Miami BeachResponded on February 20, 2025

   Dear Reynier Thank you for sharing your feedback about your dining experience at Blade. We are sorry to hear that your special occasion was not as enjoyable as you had hoped. We apologize for the delay in your food and that it did not meet your expectations. We appreciate your understanding of the efforts made by our staff to make up for the delay. Your comments about the food quality and the loud music are very important to us, and we will address these issues with our team to ensure improvements are made. If you would like to discuss your experience further, please feel free to provide your contact information. We genuinely appreciate the opportunity to restore your trust in us. Best regards Luis Guest Experience Team Fontainebleau, Miami Beach, FL
   

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5. A

   Allie VIP

   Philadelphia5 reviews

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   What a disappointment. We were staying at the Fountainebleau and made a reservation here expecting it to live up to the rest of the hotel. Our meal took close to two hours to be served-at least 30 minutes for edamame and an hour for the miso soup. The last item to arrive at our table was what we ordered as an appetizer. What was delivered to our table was grocery store quality sushi. We ordered two rounds of drinks, 4 rolls, edamame, crudo and one miso soup and it was $600. Our server was very nice and worked hard, but this meal fell way below expectations for the price and the location. Would never go back or recommend.
   

   Blade - Fontainebleau Miami BeachResponded on February 20, 2025

   Dear Allie Thank you for sharing your feedback about your dining experience at Blade. We are deeply sorry to hear that your meal did not meet your expectations and that you experienced significant delays in service. We understand how disappointing this must have been, especially given the high standards we strive to uphold. We sincerely apologize for the inconvenience and discomfort this caused you. Your comments about the food quality and the service delays are very important to us, and we will address these issues with our team to ensure improvements are made. If you would like to discuss your experience further, please feel free to provide your contact information. Best regards Luis Guest Experience Team Fontainebleau, Miami Beach, FL
   

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6. T

   Tessa

   Columbus1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great experience. Went on Valentine’s Day and the service was slightly slow, but they offered us free drinks on the house which more than made up for it. Staff was very nice and accommodating.
   

   Blade - Fontainebleau Miami BeachResponded on February 20, 2025

   Dear Tessa Thank you for your fantastic review! We are delighted to hear that you had a great experience at Blade on Valentine's Day. We appreciate your understanding regarding the slight delay in service and are glad that the complimentary drinks made up for it. It's wonderful to know that our staff was nice and accommodating. We look forward to welcoming you back for another exceptional dining experience. Best regards Luis Guest Experience Team Fontainebleau, Miami Beach, FL
   

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7. L

   Linda

   New York City6 reviews

   3.0

   Dined on November 1, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Food was very expensive and sparse. I would not return for those reasons.
   

   Blade - Fontainebleau Miami BeachResponded on November 2, 2024

   Dear Linda, Thank you for taking the time to share your feedback with us, Your experience matters a lot to us, and we are constantly striving to improve our services. We hope to have the opportunity to provide you with a better experience in the future. Kind Regards, Fatima Guest Experience Team
   

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8. D

   Dr Stephan

   Charleston137 reviews

   2.0

   Dined on September 17, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Over all a poor excuse for a sushi restaurant. The rolls were flavorless. The sashimi was good however only two pieces per order. Our server was nice however the hostess was extremely rude and put out by the fact that we had arrived early for our reservation. The atmosphere is a la “Denny’s”. The pricing is Four Seasons!
   

   Blade - Fontainebleau Miami BeachResponded on September 23, 2024

   Dear Dr Stephan, Thank you for taking the time to share your feedback with us, we hope to see you soon! Kind Regards, Alison Guest Experience Team Fontainebleau Miami Beach
   

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9. OT

   OpenTable Diner

   New Mexico1 review

   3.0

   Dined on August 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Menu is very limited, but the service was very good and very attentive. The limited menu is also very expensive
   

   Blade - Fontainebleau Miami BeachResponded on August 20, 2024

   Thank you for your feedback, We hope to see you soon.
   

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10. OT

    OpenTable Diner VIP

    Los Angeles4 reviews

    3.0

    Dined on June 4, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 3

    If you’re a fellow sushi snob- do not go here. Super fishy and low quality salmon.
    

    Blade - Fontainebleau Miami BeachResponded on June 19, 2024

    Dear Anonymous, Thanks for your feedback. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Regards, Maried Guest Relations
    

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