Black Hide Steak & Seafood at Queens Wharf

Review summary

1. D

   David

   Brisbane

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed a wonderful Christmas lunch at the newly opened Black Hide Queens Wharf. In short, the lunch we enjoyed was simply right up there as the very best. It wasn’t just the delicious food selection, and how it was cooked, or the impeccable service received, or the festive decorations, but the whole experience which truly captured the spirit of Christmas for us. From the second we entered, until the moment of leaving, we thoroughly enjoyed ourselves. Even the Christmas carollers were wonderful touch!! Thank you very much to all the staff at Black Hide. Happy New Year, and you’ll definitely see us dining with you again.
   

   Black Hide Steak & Seafood at Queens WharfResponded today

   Hi David, Thank you so much for your wonderful review! We're thrilled to hear that your Christmas lunch at Black Hide Queens Wharf was such a memorable experience. It’s fantastic to know you enjoyed the food, service, festive atmosphere, and the carolers! We look forward to welcoming you back soon. Happy New Year to you too! Kind regards, Team Black Hide
   

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2. K

   Karin

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Very good food with a nice view! Staff a little bit inflexible… our table was not really stable and they weren’t able to fix it and just offered to move inside the restaurant (too cold for us). We fixed it ourselves 😀 Food was very good and big portions.
   

   Black Hide Steak & Seafood at Queens WharfResponded today

   Hi Karin, Thank you for your feedback! We're glad you enjoyed the food and the view. Apologies for the inconvenience with the table, we'll work on being more accommodating in the future. We hope to welcome you back soon! Regards, Team Black Hide
   

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3. K

   Kat

   Brisbane

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   Really lovely staff, and food was ok but not worth the price tag.
   

   Black Hide Steak & Seafood at Queens WharfResponded today

   Hi Kat, We’re sorry to hear about your disappointing experience. Could you please share your contact details so our team can reach out to discuss it further. Regards, Team Black Hide
   

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4. C

   Courtney

   Brisbane

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for a special birthday dinner and loved the seafood.
   

   Black Hide Steak & Seafood at Queens WharfResponded 5 days ago

   Thank you for taking the time to leave this wonderful review, Courtney. We look forward to welcoming you back for another delightful dining experience! Regards, Team Black Hide
   

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5. B

   Bec

   Gold Coast

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Has to be one of the worst experiences I have ever had at a restaurant. Absolutely zero customer service. Not once were we checked on and we had to chase someone down to order. The worst thing was this was for my husband’s birthday and it was nowhere near the experience I would want for a normal meal out, let alone a birthday celebration. Not even a mention of, we’re celebrating someone’s birthday today (when I put these details in the booking). Our child’s meal was completely forgotten, after asking for it to be brought straight out. She had to wait until after our meals (and you can imagine how a 6 year old was handling that). We did get her meal for free in the end with a “merry Christmas” comment thrown in by the waiter. An absolutely disappointing experience and to see the restaurant wasn’t even full, there were plenty of staff - I’m really unsure how it could go so wrong. Definitely need some customer service training!
   

   Black Hide Steak & Seafood at Queens WharfResponded 5 days ago

   Thank you for taking the time to leave this honest review, Bec. We sincerely apologize for the delays in service and the issues with your child's meal, as this is not the high standard we strive for at Black Hide. Please provide your contact details so our management team can address your concerns. Regards, Team Black Hide
   

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6. M

   Mel

   Brisbane

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing. Great value for money & stunning views - will be going back!
   

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   Black Hide Steak & Seafood at Queens WharfResponded 5 days ago

   Hello Mel, Thank you for taking the time to leave this wonderful review. We look forward to welcoming you back for another delightful dining experience! Regards, Team Black Hide
   

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7. M

   Matt

   Gold Coast

   1 review

   3.0

   1 review

   Dined on December 19, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The service and entrees were above average. However, the steaks we had for the mains weren't that great. The tomahawk had a lot of fat (like, a lot), and the T-bone was thin and poorly seasoned.
   

   Black Hide Steak & Seafood at Queens WharfResponded 7 days ago

   Thank you for taking the time to leave us this review, Matt. We're glad you enjoyed your entrees, however, we're sorry that our steaks didn't meet your expectations. We will pass your feedback onto our management team so this can be addressed. We hope to welcome you back soon. Regards, Team Black Hide
   

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8. MH

   MarkH

   Brisbane

   1 review

   5.0

   1 review

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Vikki always greets us with a smile and accomda
   

   Black Hide Steak & Seafood at Queens WharfResponded 7 days ago

   Thank you for taking the time to leave this wonderful review, Mark. We look forward to welcoming you back for another delightful dining experience! Regards, Team Black Hide
   

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9. E

   Emma-lee

   Brisbane

   1 review

   3.0

   1 review

   Dined on December 17, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 5

   We dined at Black Hide over lunch for an end of year function arriving around 12.10. We were first served with sparkling water instead of tap water (which we were later charged for). After ordering our meals took well over an hour to arrive, with us needing to follow up with staff before them arriving around 1.40. The steak was well undercooked compared to what we had ordered, medium which was sent back as it was basically rare. Our chips were also undercooked and went soggy and cold within minutes. Quite a disappointing experience given the price of the meal and the expected calibre of Gambaro.
   

   Black Hide Steak & Seafood at Queens WharfResponded on December 18, 2024

   Hi Emma-lee, Thank you for taking the time to provide your feedback. We sincerely apologize for the delays in service and the issues with your meal, as this is not the high standard we strive for at Black Hide. We’re also sorry about the misunderstanding with the water and the undercooked steak and chips. Your experience doesn’t reflect the quality we aim to deliver, and we’ll address these concerns with our team to ensure they are resolved. We hope to have the opportunity to provide you with the exceptional dining experience you deserve in the future. Regards, Team Black Hide
   

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10. W

    Warren

    Brisbane

    1 review

    5.0

    1 review

    Dined on December 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As always service was fantastic food was sensational. Would recommend to anyone to dine here.
    

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