BJ's Restaurant & Brewhouse - Valencia

Review summary

1. JH

   JessicaH VIP

   Los Angeles5 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Server was not paying attention. Completely forgot to place our appetizer order and also forgot what drink ordered. Came back to ask again about the drink but I didn’t realize that he didn’t ever enter the appetizer into the computer system as well. There is no excuse for this since they carry those portable computers and should have entered it in in real time. Never even realized his mistake and also never checked on how we were enjoying our main course. Women’s Bathroom was completely out of stock of toilet paper and liquid soap from all dispensers I informed hostess desk. Manager needs to get a better handle on what is happening in this place.
   

   BJ's Restaurant & Brewhouse - ValenciaResponded on March 3, 2025

   Hi Jessica, thank you for your feedback. We're sorry to hear about your experience and the service issues you faced. We take your comments seriously and will address them with our team to improve. We appreciate your input and hope to provide a better experience in the future.
   

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2. E

   Ernesto

   Los Angeles26 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Good food. Thank you. Keep up the good work.
   

   BJ's Restaurant & Brewhouse - ValenciaResponded on February 27, 2025

   Ernesto, thank you for your fantastic review! We're thrilled to hear you enjoyed our service and food. Your support motivates us to keep delivering great experiences. Looking forward to welcoming you back soon!
   

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3. s

   steven

   Los Angeles6 reviews

   5.0

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   BJ’s is always great good food good service and cold beer!
   

   BJ's Restaurant & Brewhouse - ValenciaResponded on January 13, 2025

   Thanks, Steven! We're thrilled you enjoy the food, service, and cold beer at BJ’s. Your support means a lot to us, and we look forward to welcoming you back for more great experiences!
   

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4. B

   Barbara VIP

   Las Vegas81 reviews

   5.0

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Pretty tasty for bar food... service was a little slow!
   

   BJ's Restaurant & Brewhouse - ValenciaResponded on December 19, 2024

   Thanks for the great review, Barbara! We're thrilled you enjoyed the food. We appreciate your feedback on the service and will work on improving our speed. Hope to see you again soon for another tasty experience!
   

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5. B

   Brandon

   Los Angeles1 review

   1.0

   Dined on November 10, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   We dined at this restaurant and we were enjoying everything up until my wife found paper from the cheese in her food
   

   BJ's Restaurant & Brewhouse - ValenciaResponded on November 13, 2024

   Thanks for this feedback, Brandon. Your experience doesn't reflect what we strive for at BJ's Restaurant & Brewhouse. Could you email us at feedback@bjsrestaurantscom and tell us a bit more about what happened? We'll pass along your concerns to the appropriate managers so that this doesn't happen again. Please include the name your review was posted under and that it is about our Valencia restaurant. We're all ears if you have anything else you'd like to share about your dining experience with us.
   

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6. B

   Becky

   Los Angeles1 review

   5.0

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Reese was an excellent waitress that made our dining experience so special. I had booked for a party of 11 and they managed to seat and serve us in great time. We will definitely be returning to Bjs for our next team meeting. Thank you for the pizookie recommendations too
   

   BJ's Restaurant & Brewhouse - ValenciaResponded on October 28, 2024

   Becky, we're thrilled to hear about your fantastic experience! Reese will be delighted to know she made such a positive impact. We can’t wait to welcome you back for your next team meeting—those pizookies are always a hit! Thanks for sharing your feedback!
   

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7. O

   Olivia

   Orange County1 review

   5.0

   Dined on September 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved that you guys provided an appetizer for the kiddos when we first sat down. Kept them quiet and contempt while we waited
   

   BJ's Restaurant & Brewhouse - ValenciaResponded on September 30, 2024

   Olivia, we’re thrilled to hear that the kiddos enjoyed the appetizer! Keeping everyone happy is our goal, and it's great to know we hit the mark. Thanks for sharing your experience!
   

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8. OT

   OpenTable Diner VIP

   Orange County25 reviews

   5.0

   Dined on July 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waitress and the management made me and my family feel welcomed and great! Keep up the great work!
   

   BJ's Restaurant & Brewhouse - ValenciaResponded on July 2, 2024

   Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
   

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9. OT

   OpenTable Diner VIP

   Los Angeles2 reviews

   5.0

   Dined on June 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great Food Great Service. And all a good time.
   

   BJ's Restaurant & Brewhouse - ValenciaResponded on June 24, 2024

   Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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10. MG

    MichaelG

    Los Angeles2 reviews

    5.0

    Dined on June 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Arrived and are party was seated immediately. The waiter took are drink order and an appetizer order. All arrived quickly. We enjoyed those and ordered the main meal as we all knew what we wanted. The meals arrived all at once and were very good.
    

    BJ's Restaurant & Brewhouse - ValenciaResponded on June 19, 2024

    We're so glad to hear you were seated and served quickly. The only thing better than great food is great food served fast! We look forward to seeing you again.
    

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