BJ's Restaurant & Brewhouse - Sunset Valley

Review summary

1. M

   Michael VIP

   New York City14 reviews

   5.0

   Dined on February 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s all good……………………………………………………………………………………………..
   

   BJ's Restaurant & Brewhouse - Sunset ValleyResponded on February 7, 2025

   Thanks for the awesome feedback, Michael! We’re thrilled to hear you’re enjoying everything. Your support means a lot to us, and we look forward to bringing you more great experiences in the future!
   

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2. K

   Katie VIP

   Austin45 reviews

   3.0

   Dined on February 2, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Reservation was 25 minutes late, had to go back to hostess to make sure what was going on, finally got seated at bar area on high top table
   

   BJ's Restaurant & Brewhouse - Sunset ValleyResponded on February 3, 2025

   Katie, we appreciate your feedback and apologize for the delay in your reservation. We understand how frustrating that can be and are working to improve our seating process. Thank you for your patience, and we hope to provide you with a better experience next time.
   

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3. M

   Michael

   Austin288 reviews

   5.0

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A very nice casual restaurant with an extensive menu. Several television screens throughout and excellent service. We had six family members this time and everyone was very pleased with their meals. Extensive craft beer list, great burgers and my wife really liked her salmon dinner. Signature "Pizookie" dessert is a great ending to the meal. Also, great fish and chips.
   

   BJ's Restaurant & Brewhouse - Sunset ValleyResponded on December 7, 2024

   Thanks for the fantastic review, Michael! We’re thrilled to hear that you and your family enjoyed the menu and our craft beer selection. It's great to know the Pizookie was a hit too! We appreciate your support and look forward to welcoming you back soon.
   

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4. M

   Melissa

   Austin1 review

   5.0

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter was the best! We had a great time!
   

   BJ's Restaurant & Brewhouse - Sunset ValleyResponded on November 3, 2024

   Thanks for the fantastic feedback, Melissa! We're thrilled to hear you had a great time and that our waiter made a positive impact. We look forward to welcoming you back for another enjoyable experience!
   

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5. M

   Mary

   Austin1 review

   3.0

   Dined on August 16, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Made an Open Table reservation on a Monday for 10 people for that Friday at 11am. With a nearly empty restaurant, we had one server. Drinks were ordered. Drinks were delivered. Food order was placed. Drinks were refilled twice before food was served. Server had to make 3 trips to serve the whole table food. First set of food was rapidly cooling by the time last set was served. For a party this large, with advance warning, I would have expected better backup by management for our server.
   

   BJ's Restaurant & Brewhouse - Sunset ValleyResponded on August 17, 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Sunset Valley restaurant.
   

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6. OT

   OpenTable Diner VIP

   San Diego1 review

   2.0

   Dined on July 28, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Upon arrival no hostess greeted us for 6-minuites Staff looked busy and avoided eye contact. Upon sitting down waiter did not come for 5-minutes. BJ's used to be a preferred restaurant for us. What used to be a name brand in restaurants appears to be affected by the low motivation staff exhibits in upholding the restaurant's name.
   

   BJ's Restaurant & Brewhouse - Sunset ValleyResponded on July 30, 2024

   We are so sorry to read about your recent experience. We know your time is valuable, and we hope to have another opportunity to serve you and make this right!
   

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7. CB

   CindyB VIP

   Dallas2 reviews

   3.0

   Dined on May 30, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Our server was new. Nobody shadowed him. Our orders were either late or wrong. We were celebrating my Nephew's graduation and his food didn't come until it was time to leave. We complained a couple of times but only received half hearted explanations and weak apologies. They took off food orders that were wrong or late. I know it's hard to get good help these days. But the restaurant wasn't very busy so I'm not sure of why the service was so poor.
   

   BJ's Restaurant & Brewhouse - Sunset ValleyResponded on June 3, 2024

   We are sorry to read your recent experience with us was not up to par, Cindy. We will work with our team to make sure this does not happen again.
   

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8. DS

   DrSchellPhD

   Austin35 reviews

   4.0

   Dined on May 28, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Some food was great, and some was awful. BJ's is usually good. Bad food was a surprise, and they took the item off the bill.
   

   BJ's Restaurant & Brewhouse - Sunset ValleyResponded on May 30, 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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9. G

   Gigi

   Austin1 review

   1.0

   Dined on February 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Salmon tasted expired, couldn’t finish it. Salad was swimming in vinaigrette, way too much, Dinner for 2 without alcohol cost almost $70, NOT WORTH IT!
   

   BJ's Restaurant & Brewhouse - Sunset ValleyResponded on February 12, 2024

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Sunset Valley restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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10. C

    Calbear VIP

    Los Angeles2 reviews

    5.0

    Dined on December 26, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Meet up with an old friend.
    

    BJ's Restaurant & Brewhouse - Sunset ValleyResponded on December 28, 2023

    Five stars? That's just the right amount of stars! Thanks for your positive feedback. We hope to serve you again soon!.
    

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