BJ's Restaurant & Brewhouse - Southlake

Review summary

1. S

   Siena

   Unspecified1 review

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   I had a great time, the food was amazing and pazookies are delicious.
   

   BJ's Restaurant & Brewhouse - SouthlakeResponded on February 22, 2025

   Thanks for the fantastic feedback, Siena! We're thrilled you enjoyed the food and our Pizookies. We appreciate your support and look forward to welcoming you back for more tasty treats soon!
   

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2. M

   Mark VIP

   Dallas25 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and selection were great. The 13.00 meal deal, which comes with a pizooki, is a terrific value.
   

   BJ's Restaurant & Brewhouse - SouthlakeResponded on February 16, 2025

   Thanks, Mark! We're thrilled you enjoyed the food and found our meal deal valuable. The Pizookie is definitely a fan favorite! We appreciate your support and look forward to seeing you again soon.
   

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3. A

   Ashley

   Dallas1 review

   5.0

   Dined on December 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time! The check in process was easy and we were sat immediately. Our waitress was very attentive and quick also! Highly recommend!
   

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4. KW

   KkWw

   Dallas10 reviews

   3.0

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   No coke products. Ribeye was not good and over priced.
   

   BJ's Restaurant & Brewhouse - SouthlakeResponded on December 19, 2024

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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5. K

   Kaitlyn

   Dallas1 review

   5.0

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We always love the extensive menu at BJs. Pizza, fries and the pizookies are a must! This was our first time dining with kids and they serve goldfish with their menu to keep them happy until meal time. Our server Nicole was on her first week there with our large party of 12. She did amazing! We will be back for sure!
   

   BJ's Restaurant & Brewhouse - SouthlakeResponded on November 12, 2024

   Kaitlyn, we’re thrilled to hear you enjoyed the extensive menu and that Nicole made such a great impression on your first visit with the kids! Thank you for sharing your experience, and we can’t wait to welcome you back for more delicious moments.
   

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6. D

   Donté VIP

   Dallas8 reviews

   2.0

   Dined on October 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   The waiter was awful from the start. She did not make eye contact with us and wasn’t attentive to us as a whole. Our drinks were late and the apps came out shortly before the entree. Then when I asked for desert she made a look as if that annoyed her. Almost like we were holding her up from going home. I’ll never come back to this location again.
   

   BJ's Restaurant & Brewhouse - SouthlakeResponded on October 17, 2024

   Hi Donté. We are so sorry for the service you received from us. We would have felt the same way you did about this visit. Our service should be much better. We will address this with our staff and hope you can give us another chance. Thank you for your feedback.
   

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7. M

   Mike VIP

   San Francisco32 reviews

   5.0

   Dined on October 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was very good and is consistently very good at all of our visits. Our server did a wonderful job and was very attentive to us. Thank you to the entire team.
   

   BJ's Restaurant & Brewhouse - SouthlakeResponded on October 6, 2024

   Mike, we’re thrilled to hear you consistently enjoy our food and service! Our team works hard to create great experiences, and your feedback means a lot to us. Thank you for being such a loyal guest!
   

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8. D

   Dan

   San Antonio1 review

   5.0

   Dined on September 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Service and Delicious Food for our Party of 7!
   

   BJ's Restaurant & Brewhouse - SouthlakeResponded on September 22, 2024

   Thanks, Dan! We're thrilled to hear you enjoyed our service and food for your party. Your support means a lot to us, and we can’t wait to welcome you back for another great experience!
   

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9. OT

   OpenTable Diner

   Dallas1 review

   3.0

   Dined on May 12, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Waiter was very slow and food was okay but not great. Disappointed with the service considering how much our bill was.
   

   BJ's Restaurant & Brewhouse - SouthlakeResponded on May 14, 2024

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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10. LJ

    LelaJ VIP

    Dallas14 reviews

    2.0

    Dined on October 18, 2023

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    Made reservation redeeming Opentable reward card. Informed seater and waiter that I'll be using Opentable reward card with $x value and even showed it to them. They never mentioned there was a minimum spend to actually use it. So in the end my Opentable reward card (it took me a while to get to 2000points) was burnt. What was the point after all.
    

    BJ's Restaurant & Brewhouse - SouthlakeResponded on October 26, 2023

    We are sorry to read your recent experience with us was not up to par, Lela. We will work with our team to make sure this does not happen again.
    

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