BJ's Restaurant & Brewhouse - Southcenter Mall

Review summary

1. G

   Gabriel

   Seattle1 review

   5.0

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food and service overall at BJ's Restaurant in Southcenter Mall. Everyone liked what they ordered in my group and I heard no complaints regarding either the food, service or noise level. A few standouts from the food ordered include the New Orleans Jambalaya, a Gourmet Five Meat Pizza, and the Wedge Salad, as well as the non-alcoholic Berry Tasty drink.
   

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on January 28, 2025

   Thanks, Gabriel! We’re thrilled to hear that you and your group enjoyed your experience at BJ's Restaurant. Your shout-out to the New Orleans Jambalaya, Gourmet Five Meat Pizza, and Wedge Salad is much appreciated. We can’t wait to welcome you back for more delicious meals!
   

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2. T

   Tyson

   Anchorage51 reviews

   3.0

   Dined on January 19, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   The food was good and we were sat quickly. Service went down from there. Had to wait to order, drinks came out wrong, asked several times for a wipe down on the table before it was finally done.
   

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on January 21, 2025

   Thanks for your feedback, Tyson. We're glad to hear you enjoyed the food and quick seating. We’re sorry to learn about the service issues you experienced and will address them with our team to ensure a better experience next time. We appreciate you bringing this to our attention.
   

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3. B

   Brooke

   Seattle1 review

   2.0

   Dined on January 2, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   After booking a table through Opentable on the website, the host who greeted our party could not locate our reservation at the front desk, which created much confusion and defeated the purpose of trying to secure a table in advance. While our orders were prepared correctly, the wait in between courses averaged 20 minutes without any updates given from our server. Tasty food, impersonal service.
   

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on January 3, 2025

   Hi Brooke. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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4. Y

   Yvette

   Seattle1 review

   5.0

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A special shout out to Jackie, our server, for the excellent service she provided. Our appetizers were spaced out, so when our meal appeared, we weren't still working on them. A big plus was when we didn't have to wait around with empty glasses, which is always nice. The food was excellent with good-sized portions for lunch specials. Pizookies were delicious as always. Our reservation was during lunchtime, so it was nice and quiet and not hurried at all.
   

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on December 11, 2024

   Yvette, thank you for your fantastic review! We're thrilled to hear that Jackie provided excellent service and that you enjoyed your meal and the ambiance. Your feedback about the timing and portion sizes is much appreciated. We look forward to welcoming you back for more delicious Pizookies!
   

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5. R

   ROBERT VIP

   Seattle21 reviews

   5.0

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waiter Brian K was awesome. Always on top of things and pro-active. Appreciated his great service. And love the weekday $13 specials (the Strawberry Fields Salad with Chicken and Chicken Parmigiana are especially delicious) that include a personal Pizookie! Why go anywhere else for lunch?
   

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   BJ's Restaurant & Brewhouse - Southcenter MallResponded on November 2, 2024

   Robert, we’re thrilled to hear about your fantastic experience with Brian! Our weekday specials are a favorite, and we’re glad you enjoyed the Strawberry Fields Salad and Chicken Parmigiana. Thanks for your kind words—can’t wait to welcome you back for more delicious lunches!
   

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6. C

   Corey

   Seattle9 reviews

   3.0

   Dined on September 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Put us at the worst table in the house empty restaurant and we sat next to the bathroom. The service was ok, nothing special. Ordered bread bowl of soup came out in a bowl. Asked for lemons for the water 3 times and it came out after the second attempt at serving the soup. Soup was not hot. We finished eating and servers and managers just walked by our table with the dishes piled high. Just average at best. I’ve had the same experience before at this BJ’s so I do t set the bar very high on expectations, but it’s amazing how they can find a way. Right before dessert they dimmed the restaurant lights our table was the only one that did not have a dimmable bulb so our table flickered like a strobe light. A table full of managers sat in a booth next to us and gave us no mind to the experience.
   

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on September 30, 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Southcenter Mall restaurant.
   

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7. J

   Jeanette

   Seattle1 review

   5.0

   Dined on September 22, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   I was so impressed how easy it was to make a reservation. And I was really impressed when they called me the day of my reservation to confirm the reservation for 11 people and asked did I need any thing special like a booster seat ect. I would definitely go back.
   

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on September 23, 2024

   Thanks for your kind words, Jeanette! We’re thrilled to hear you found the reservation process easy and appreciated our confirmation call. It’s our goal to ensure every detail is perfect for your experience. We can’t wait to welcome you and your group back soon!
   

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8. J

   Jennifer

   Seattle1 review

   1.0

   Dined on August 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Sunday lunch at 1130, the dining room was almost empty but we still had to get up multiple times to get our own drink refills. Servers and other staff noted to be chatting with each other at the bar. Served ranch with my 11 year old son's chicken strips, the ranch spilled on to them and when he complained he was told to deal with it until I spoke up and noted he is allergic to dairy. He was told his replacement strips would be right out but he waited for over 10 minutes until the server came back and noticed he still did not have his meal. My boneless wings were lukewarm and the pizza was almost 75% crust. I normally meet people here as a halfway point between where I live and Seattle. I will be choosing elsewhere going forward.
   

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on August 28, 2024

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Southcenter Mall restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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9. AO

   AbbeyO VIP

   Los Angeles4 reviews

   2.0

   Dined on July 29, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service was very slow and the dishes that we ordered were incorrect when they were served to our table.
   

   BJ's Restaurant & Brewhouse - Southcenter MallResponded on August 1, 2024

   We are sorry to read your recent experience with us was not up to par, Abbey. We will work with our team to make sure this does not happen again.
   

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10. OT

    OpenTable Diner

    Seattle1 review

    3.0

    Dined on July 6, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 5

    We Were seated right away, service was slow for the restaurant being somewhat empty. Our waitress wasn’t overly friendly, she seemed irritated to be there in general. There were things that were out in the kitchen and the bar, as well as items listed the online menu that were no longer offered. Mediocre experience
    

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    BJ's Restaurant & Brewhouse - Southcenter MallResponded on July 8, 2024

    Your feedback is what drives our coaching, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
    

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