BJ's Restaurant & Brewhouse - Round Rock

Review summary

1. D

   DeAnn

   Chicago1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The service was extremely slow, and every single one of our receipts had to be redone, some more than once. We ordered off the Pizzookie meal deal soups and salads, very simple stuff. Food came out ok, the pizzookies took FOREVER. We were there for 2.5 hours which is insane for soup, salad and dessert.
   

   BJ's Restaurant & Brewhouse - Round RockResponded 2 days ago

   Thank you for sharing your experience DeAnn. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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2. D

   Daniela

   Austin1 review

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was amazing as always, our waitress was so respectful and sweet! the only thing is that if you put a reservation at a certain time and you get there at a good time and even before the reservation time, then it is their responsibility to get you seated right away. I had a reservation at 7 pm and we did not get seated until like 7:35 - 7:40 pm. I understand it was busy and everything but if it is going to be like that even with reservations then it is better to not even try and make a reservation online with them. But in general everything was amazing and we did have a very good time.
   

   BJ's Restaurant & Brewhouse - Round RockResponded on February 25, 2025

   Thank you for your feedback, Daniela! We’re thrilled to hear you enjoyed the food and service. We apologize for the delay in seating and appreciate your patience. Your experience is important to us, and we’ll work on improving our reservation process. We hope to welcome you back soon!
   

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3. D

   Daniel

   Austin1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Food was cold and the wait was long even with a reservation. Waiter was polite and accommodating but manager was visibly "checked out".
   

   BJ's Restaurant & Brewhouse - Round RockResponded on February 16, 2025

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurant s.com and provide the name your review was posted under and that it is about our Daniel restaurant. Allow us a few days to get back to you. Thank you.
   

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4. A

   Aidan

   Austin1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Valentine’s Day so obvious it was gonna be busy but we had a reservation at 6. Got seated quickly and got drinks and appetizers fast. Our food took two and a half hours to get to us at which point we just decided to take it home and even then it was just mediocre. May try bj’s again but this experience was awful.
   

   BJ's Restaurant & Brewhouse - Round RockResponded on February 18, 2025

   Hi Aidan. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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5. T

   Tim

   Phoenix2 reviews

   4.0

   Dined on February 14, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   It was Valentine’s Day, but our waiter seemed oblivious to any needs of the patrons.
   

   BJ's Restaurant & Brewhouse - Round RockResponded on February 17, 2025

   Tim, thanks for sharing your experience. We’re glad you enjoyed your visit overall but are sorry to hear about the service. We’ll be sure to address this with our team to improve for future occasions. Your feedback is invaluable to us!
   

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6. G

   Gilbert

   Chicago1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food. Menu to many options but overall great experience. Our server Braliyn was excellent even with his section full.
   

   BJ's Restaurant & Brewhouse - Round RockResponded on February 17, 2025

   Thank you for the fantastic feedback, Gilbert! We're thrilled to hear you enjoyed the food and had a great experience with Braliyn. We appreciate your support and hope to see you again soon to explore more of our menu!
   

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7. E

   Elaine

   Austin4 reviews

   5.0

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server , Samantha, was great . My fish and chips was wonderful and the fish was cooked perfectly .
   

   BJ's Restaurant & Brewhouse - Round RockResponded on February 10, 2025

   Thank you, Elaine! We’re thrilled to hear you enjoyed your fish and chips and that Samantha provided great service. Your feedback means a lot to us, and we can’t wait to welcome you back for another delicious meal!
   

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8. J

   Julia

   Austin3 reviews

   4.0

   Dined on January 25, 2025

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   We love going to BJ's but tonight the steak was overcooked as was shrimp...disappointing. Ask for rare, maybe it will come out ok. The appetizer trio great but had to wait on extra chips then our food came. My husband liked the jambalaya and pot stickers were yum! Our waitress was wonderful but service was slow with drinks. It was Friday evening at 6:30 though so all in all good and we will return just doubtful we'll order steak.
   

   BJ's Restaurant & Brewhouse - Round RockResponded on January 25, 2025

   Thanks for your feedback, Julia! We're glad you enjoyed the appetizer trio and your husband's dishes. We apologize for the steak and shrimp not meeting expectations and the slow service during peak hours. We appreciate your understanding and look forward to welcoming you back for a better experience!
   

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9. M

   Mary

   Austin1 review

   3.0

   Dined on January 19, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great atmosphere, cold inside the bldg, great food and pleasant staff.
   

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   BJ's Restaurant & Brewhouse - Round RockResponded on January 21, 2025

   Thanks for your feedback, Mary! We’re glad you enjoyed the atmosphere, food, and our staff. We appreciate your note about the temperature and will look into it to ensure a more comfortable experience for everyone. Hope to see you again soon!
   

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10. J

    Joe

    New Orleans2 reviews

    5.0

    Dined on January 4, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Food was very good and our server was excellent. If back in the area we would eat there again.
    

    BJ's Restaurant & Brewhouse - Round RockResponded on January 11, 2025

    Thanks, Joe! We're thrilled to hear you enjoyed the food and received excellent service. We can't wait to welcome you back next time you're in the area!
    

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