BJ's Restaurant & Brewhouse - Polaris

Review summary

1. K

   Karen

   Columbus

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Waitress was great. Food took a long to get and wasn’t very good
   

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2. B

   Brendan

   Chicago

   19 reviews

   2.0

   19 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   This used to be a great spot for good food and service, but the quality has declined greatly on all fronts. Food came out luke warm and dried out, as if it were sitting under a heat lamp for a long time. The overall quality is just mediocre, but they have a strong draft list.
   

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3. S

   Sheila

   Columbus

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful time at BJ . From sitting to service to food . Would eat again and recommend to all our friends and family ! It was our Family Christmas meal Sheila
   

   BJ's Restaurant & Brewhouse - PolarisResponded 3 days ago

   Sheila, we're thrilled to hear you had a wonderful experience at BJ for your Family Christmas meal! Your kind words about our service and food mean a lot to us. Thank you for recommending us to your friends and family—hope to see you all again soon!
   

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4. M

   Mark

   Washington DC

   258 reviews

   5.0

   258 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Our server did an outstanding job. Only negative was your hostess. She was more interested in playing a game on her phone vs. to sit us.
   

   BJ's Restaurant & Brewhouse - PolarisResponded 6 days ago

   Mark, thanks for the fantastic feedback! We're thrilled to hear you enjoyed the food and service. We appreciate your input about the hostess and will address it to ensure a better experience in the future. Hope to see you again soon!
   

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5. K

   Kathleen

   Charlotte

   1 review

   5.0

   1 review

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food choices were plentiful. Enjoyed by all. Server Robert was helpful and attentive. It was a little hard to hear over the music and other lively table conversations.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on December 21, 2024

   Kathleen, we’re thrilled you enjoyed the food and found Robert attentive! We appreciate your feedback about the noise level and will consider it as we strive to enhance our dining experience. Thank you for sharing your thoughts!
   

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6. J

   James

   VIP

   Columbus

   3 reviews

   4.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Food quality is slipping for the price. Also, bartenders need to know when to pull a keg. 3 different beers at the table came out flat
   

   BJ's Restaurant & Brewhouse - PolarisResponded on December 9, 2024

   James, we appreciate your feedback! We're sorry to hear about your recent experience with the food quality and beer. We’re committed to improving, and your comments will help us address these issues. Thank you for sharing your thoughts, and we hope to impress you next time.
   

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7. K

   Kristi

   VIP

   Columbus

   10 reviews

   5.0

   10 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Wow, we got the special which includes an entrée and three sides as well as dessert. In this case, it was the double bone pork chop and it was massive as well as juicy and tender. Three sides were too many and all of us took some food home, including dessert. Delicious meal andgreat value
   

   BJ's Restaurant & Brewhouse - PolarisResponded on November 12, 2024

   Kristi, we’re thrilled to hear you enjoyed the special! It’s great to know the double bone pork chop and sides made such an impression. Thank you for sharing your experience—hope to see you again for another delicious meal soon!
   

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8. J

   James

   Columbus

   2 reviews

   3.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   Had to wait 40 min for a table despite our reservation, which was absolutely ridiculous. But once we're seated, everything was great.
   

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9. R

   Rich

   VIP

   Columbus

   75 reviews

   5.0

   75 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was timely and service was good . Ordered salads which were fresh.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on November 5, 2024

   Thanks for the great review, Rich! We're thrilled to hear you enjoyed the fresh salads and prompt service. Your feedback means a lot to us, and we look forward to serving you again soon!
   

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10. D

    DiAnna

    Chicago

    3 reviews

    2.0

    3 reviews

    Dined on October 28, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    Although we had a reservation and arrived at our listed time they were not ready for us, even though the place was not busy. Our waitress was adequate but seemed very disengaged and like she did not want to be there. Although we had mentioned the special birthday celebration on our reservation and when we checked in with the hostess, nothing was ever mentioned so we had to handle the celebration portion on our own with zero acknowledgment from the waitstaff. A party of 9, single check, could have been a great table turn for her considering how slow they were, but she barely earned the automatic 18%. Service was very slow as we waited for drinks, appetizers, and food…we were there for over 1:50 and had to move our following appointment. Overall not a great experience. They are lucky the pazookies are so good 😉
    

    BJ's Restaurant & Brewhouse - PolarisResponded on October 30, 2024

    I am sorry you’ve had a terrible experience. We know your time is valuable and today we didn’t get it right. We hope you give us another chance to make this right!
    

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