BJ's Restaurant & Brewhouse - Modesto

Review summary

1. J

   Jorge

   San Francisco

   1 review

   1.0

   1 review

   Dined on November 23, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   “The food here was disappointing and lacked flavor. On top of that, our meals were served cold and had to be sent back to be reheated. If you’re looking for quality and taste, it’s worth spending a bit more elsewhere.”
   

   BJ's Restaurant & Brewhouse - ModestoResponded on November 23, 2024

   Sorry to hear you were disappointed with your meal, Jorge. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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2. K

   Kayla

   San Francisco

   1 review

   4.0

   1 review

   Dined on November 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Server took a while to get to us. He said something was on happy hour that wasn’t and we ordered it but the manager gave us discount for the miscommunication. Happy hour appetizers were not made well.
   

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   BJ's Restaurant & Brewhouse - ModestoResponded on November 24, 2024

   Kayla, thank you for your feedback! We're glad to hear that our manager was able to assist with the miscommunication. We appreciate your input on the appetizers and will work to improve. Your experience helps us enhance our service!
   

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3. C

   Cody

   Central Coast

   1 review

   1.0

   1 review

   Dined on November 18, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Food was decent. Waited 20 min for anyone to talk to us. And they messed up on our food we ordered Togo
   

   BJ's Restaurant & Brewhouse - ModestoResponded on November 19, 2024

   Cody, we're sorry to hear about your experience. We strive for excellent service and it sounds like we missed the mark this time. Thank you for your feedback; we’ll work on improving our communication and order accuracy. We appreciate your understanding.
   

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4. P

   Pankaj

   Sacramento

   4 reviews

   4.0

   4 reviews

   Dined on November 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The server was very attentive and helpful. Drinks were delicious. The food overall was not at par of our usual experience. Our usual experience here is very good.
   

   BJ's Restaurant & Brewhouse - ModestoResponded on November 15, 2024

   Thank you for your feedback, Pankaj! We're glad to hear you enjoyed the service and drinks. We strive for consistency in our food quality, and we’ll address your experience with the team to ensure we meet your expectations next time. We appreciate your support!
   

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5. K

   Katarina

   San Joaquin

   1 review

   1.0

   1 review

   Dined on October 13, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   it took them 15 minutes to even ask what we wanted to drink, then 20+ more minutes to even get the drinks out! we waited for the food for an hour and only when we asked for the manager we somehow got our food then... which some of the onion rings were cold, the fries looked like they were just re-dipped into the oil and were flimsy and soaked in grease. the burger was very obviously sitting under the warmer for quite some time aswell. meanwhile 3 employees laughed and talked and all cleaned ONE table together to then walk in circles around us. it wasn't even a busy night. nothing was offered to fix our experience. will not be dining here again, terrible way to celebrate a birthday.
   

   BJ's Restaurant & Brewhouse - ModestoResponded on October 16, 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Modesto restaurant.
   

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6. S

   Sarah

   San Joaquin

   1 review

   2.0

   1 review

   Dined on October 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   The service was horrible. I had to get up twice to find someone to get us water. We were left sitting with dirty dinner plates on the table for 30 minutes. Had to get up and ask someone to clear the table. Staff was rude and didn't know the menu. It ruined our special event. Thanks
   

   BJ's Restaurant & Brewhouse - ModestoResponded on October 15, 2024

   Hi Sarah, we’re truly sorry to hear about your experience. This is not the level of service we strive for, especially during special events. Your feedback is invaluable, and we'll address these issues with our team to ensure better service in the future. Thank you for sharing.
   

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7. j

   james

   San Francisco

   38 reviews

   vip
   5.0

   38 reviews

   Dined on September 17, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Food was just ok ! Service was good. Except the girl brought appetizers and no plate to put it on ? The Jambalaya was flavorless honestly. Not very creole
   

   BJ's Restaurant & Brewhouse - ModestoResponded on September 19, 2024

   Thanks for the feedback, James! We’re glad you enjoyed the service but sorry to hear the food didn’t meet your expectations. We appreciate your insights on the Jambalaya and will pass them along to our team for improvement. Your input helps us strive for excellence!
   

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8. a

   aaron

   San Francisco

   1 review

   1.0

   1 review

   Dined on August 10, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   What can I say. Zero stars. Total time there with a reservation was 2.5 hours. Ordered prime rib and was sent an overcooked piece of crap. Waitress was telling us she was half asleep. It was obvious from the horrible service. Never checked on empty drinks. It’s a one and done. Worst food and worst service I’ve ever had. Do yourself a favor and steer clear.
   

   BJ's Restaurant & Brewhouse - ModestoResponded on August 12, 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Modesto restaurant.
   

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9. OT

   OpenTable Diner

   San Joaquin

   1 review

   3.0

   1 review

   Dined on July 20, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Was great seating, service was slow, but I know it was a Friday.
   

   BJ's Restaurant & Brewhouse - ModestoResponded on July 21, 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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10. OT

    OpenTable Diner

    San Joaquin

    1 review

    5.0

    1 review

    Dined on July 7, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    I love the atmosphere, service, and of course the food! I always will recommend!
    

    BJ's Restaurant & Brewhouse - ModestoResponded on July 8, 2024

    Thank you so much for the great feedback! We strive to make this restaurant a place that everyone can enjoy. See you again soon!
    

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