BJ's Restaurant & Brewhouse - Mesa

Review summary

1. OT

   OpenTable Diner

   Tucson2 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Wouldn’t know. Restaurant closed early because kitchen went down. In March this is my second poor experience here. Not sure what’s going on with this place
   

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2. R

   Ray VIP

   Phoenix18 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   We had a 530 reservation. We arrived at 5:20. She told us she would seat us closer to 530. We sat at 5:39 at a table that was empty when we arrived. We ordered our food. Food arrived timely when we were departing there was a sign posted. We cannot serve hamburgers or steaks due to a technical difficulty. 
   

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3. K

   Karen VIP

   Chicago20 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 1

   All five of us were crammed into a tiny u shaped booth by the front entrance. It was freezing cold and no room to comfortably dine. Had to send burger back as it was well done vs medium. Waitress was very sweet and did a nice job getting another burger quickly out.
   

   BJ's Restaurant & Brewhouse - MesaResponded 1 day ago

   Karen, we appreciate your feedback and are sorry to hear about your experience. We strive for comfort and quality, and we’ll address your concerns with our team. Thank you for highlighting our waitress's efforts—your input helps us improve!
   

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4. P

   Paul VIP

   Phoenix17 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanks for a wonderful experience. Everyone enjoyed their food!
   

   BJ's Restaurant & Brewhouse - MesaResponded 1 day ago

   Paul, we’re thrilled to hear you had a great experience! It’s wonderful to know that everyone enjoyed their food. Thank you for sharing your feedback, and we look forward to welcoming you back soon!
   

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5. JF

   JoanneF

   Phoenix2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Kimball, our server was attentive and helpful! Food was excellent. Music was way too loud but we asked them to turn it down and they did.
   

   BJ's Restaurant & Brewhouse - MesaResponded 1 day ago

   Joanne, thanks for your fantastic review! We're thrilled to hear you enjoyed your meal and that Kimball took great care of you. We appreciate your feedback on the music volume—our team is always happy to make adjustments for a better experience. Hope to see you again soon!
   

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6. D

   David

   Denver2 reviews

   4.0

   Dined on February 28, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   I made a reservation for a Friday afternoon in late February at 4:30 pm. Thank God I did as the place was bonkers. The server did the best he could given the circumstances. Drinks were delivered in a timely manner. He took our order within a reasonable time frame. The salads arrived on time with about a teaspoon of dressing. Had to ask for more which came quickly. Waited a long time for our entrees. My ribs were cooked to perfection. The pizzas for the others were undercooked probably due to the stress in the kitchen to get the orders out. The desserts were delayed but finally arrived. I've probably eaten at BJ's Mesa, Arizona 25 times and for the most part the experience has been excellent. February in Mesa, AZ is snow bird heaven on steroids...not sure how any restaurant can cope with the massive invasion of senior citizens all wanting to eat at the same time. Will return to BJ's for lunch....
   

   BJ's Restaurant & Brewhouse - MesaResponded on March 4, 2025

   Thanks for your detailed feedback, David! We’re glad to hear you enjoyed the ribs and that our server did his best during the busy time. We appreciate your patience and will work on improving the consistency of our dishes. Looking forward to seeing you again for lunch!
   

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7. J

   John VIP

   Phoenix9 reviews

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great selection on menu. Food a bit slow arriving but it was a busy Friday night. Service was good. Special ( prime Rib ) was very good value.
   

   BJ's Restaurant & Brewhouse - MesaResponded on February 22, 2025

   Thanks for your feedback, John! We're glad you enjoyed the menu selection and the prime rib. We appreciate your patience during busy times and will work on improving our food delivery speed. Your support means a lot to us!
   

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8. J

   John

   Unspecified1 review

   2.0

   Dined on February 19, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Very disappointed in this restaurant. We were celebrating a special event and I advised them that I would like a certain dessert with a candle. I was advised to let my server know upon arrival. I found our server to be very uninformed When I mention my request she looked at me and informed me that I would have to pay for this. I told her no problem since it was a special occasion. She proceeded to take our drink orders. We requested a Bloody Mary and advise us she never heard tell of this. So we ordered a Rye and water and Rye and ginger ale. They shortly came back with water for the table and took our order with appetizer and main course. After waiting for a while Iwe still had not received our drinks. A period later our appetizer apear and still no drinks. Halfway through our appetizer our drinks appear. The whisky were in a shot glass accompanied with a 10 oz glass full of ginger ale. Our server left leaving us look at each other wondering how we were suppose to mix our drinks. I chased our server down and requested two glasses so we could combine the Rye with our mix. Our food came and my medium sreak was well done and the asparagus although plentiful were no bigger then a straw and still had their stem on the. After our meal we were waiting for our special desert surprise only with our bill. I checked the bill to see if we were charged for the desert we did not received. I was relieved ther was no charge but was surprised that in addition to being charged for the whisky we were charged $3.00 for the ginger ale. I am grateful you never charged us extra for the two extra glasses. Very disappointed in the overall evening. Been ther once and will never go back, Thank you
   

   BJ's Restaurant & Brewhouse - MesaResponded on February 20, 2025

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Mesa restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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9. D

   D&V

   Phoenix2 reviews

   4.0

   Dined on February 16, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The server we had was awesome! Meal was 'ok' but my steak was way too tough. When you can’t cut it with the steak knife then it is hard to chew. Shrimp scampi was good. We told our waitress and she compensated with a pizookie at reduced fee. Noise level was pretty high but our group of 4 were fortunate to sit in what was probably the best booth available
   

   BJ's Restaurant & Brewhouse - MesaResponded on February 17, 2025

   Thanks for your feedback! We're glad to hear you enjoyed the shrimp scampi and that our team was responsive to your concerns. We appreciate your comments about the steak and noise level, and we'll definitely use them to improve our dining experience. Hope to see you again soon!
   

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10. A

    Annette VIP

    Phoenix85 reviews

    5.0

    Dined on February 13, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Our Server, Jeramie was very friendly and attentive. Our entrees were fresh and delicious.
    

    BJ's Restaurant & Brewhouse - MesaResponded on February 17, 2025

    Thanks for the fantastic feedback, Annette! We're thrilled to hear that Jeramie provided you with great service and that you enjoyed your meals. We’ll be sure to share your kind words with the team! Looking forward to welcoming you back soon!
    

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