BJ's Restaurant & Brewhouse - Mentor

Review summary

1. R

   Renee

   Cleveland1 review

   2.0

   Dined on February 25, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Food is overpriced cafeteria food. Boneless wings came out with no sauce my sons burger was like a hockey puck
   

   BJ's Restaurant & Brewhouse - MentorResponded on February 27, 2025

   Hi Renee. We are so sorry to hear about your experience with your food. We wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant, on the spot!
   

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2. A

   Adrain

   Cleveland3 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I arrived wit reservations..only waited 5 mins and was seated ..service was amazing food came out in timely manner...and tasty..prices was a little pricey..but over all I will be back
   

   BJ's Restaurant & Brewhouse - MentorResponded on February 16, 2025

   Thanks for sharing your experience, Adrain! We're thrilled to hear you enjoyed the service and food. We appreciate your feedback on pricing and look forward to welcoming you back for another great meal soon!
   

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3. T

   Travis

   Columbus2 reviews

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Valentine's Day dinner , we made reservations for 730 for a party of 5 . We did not get seated until 750. When the food arrived 40 minutes after the order was taken , IT WAS COLD! My daughter's mini corn dogs were FROZEN STILL! OVERALL TERRIBLE EXPERIENCE EVEN CONSIDERING THE BUSIER THAN USUAL . MY FIRST TIME WAS AND WILL BE MY LAST TIME AT THIS ESTABLISHMENT
   

   BJ's Restaurant & Brewhouse - MentorResponded on February 16, 2025

   Thank you for sharing your experience Travis. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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4. B

   Bryan

   Cleveland1 review

   1.0

   Dined on February 8, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   One of the worst dining experiences we have ever had and our last 4 months ago was pretty bad. My wife's food was burnt after 40 mins of waiting for our food. Then to fix it after another 30 min wait (over an hour for a med. Temp cheeseburger and fries) we it took it to go. Since everyone one else was done. The only manager visit was when our food was literally delivered, no chance to try, and she wanted to know if our food was delicious. Had to ask the mangers name since she would not return your table. Not a care in the world about the anything. This is the second time in a row for an awful experience. Our last visit. I will also share when we ordered there were 10 tables sat in the whole restaurant at 5pm.
   

   BJ's Restaurant & Brewhouse - MentorResponded on February 10, 2025

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Mentor restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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5. OT

   OpenTable Diner

   Cleveland1 review

   2.0

   Dined on January 11, 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   We had a few menu problems. They didn't have the beer my friend wanted. Believe me why is this called a brewery if you dont have the beer you want?? They didn't have pork chops I wanted and that was a special this day. They ran out of baked potato. Also was another thing I don't recall right now. We made a reservation and still had to wait. So what is the reason for the reservation?? We had good service and thank God for that!!!! It was not a pleasant visit. You will not be getting a good review in the restaurant magazine. You failed on so many ends. Very discouraged. We will not be back and neither will our friends as well as family. Who knows how many others will not be going from bad reviews.
   

   BJ's Restaurant & Brewhouse - MentorResponded on January 13, 2025

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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6. A

   Anthony

   Charleston1 review

   1.0

   Dined on December 24, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We never got our food almost 2 hours into the evening. We spoke to the manager when she came around to check on us. She said she was working on things and would return. After 15 minutes of waiting we told her we were leaving. Awful experience all around. Negative three hundred stars.
   

   BJ's Restaurant & Brewhouse - MentorResponded on December 26, 2024

   We completely understand your frustration with the wait you had to endure; our team should have been much more timely and attentive with your meal. Thank you for your feedback. If there is anything else you would like to share with us, please email feedback@bjsrestaurant s.com with the name your review was posted under and that it is about our Mentor restaurant. Please allow us a few days to get back to you. Thank you.
   

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7. D

   Donna

   Cleveland1 review

   2.0

   Dined on November 17, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Tables and seats were wet when seated. Asked waitress to dry off but she didn’t do a very good job so we used table napkins to dry completely. Manager came over and said he would do it. Then one of the four meals was cold when served. Sent it back to warm it up but we finally asked the manager to check on it . By the time he brought it to our table, the three of us were finished with our meal. One of our meals was supposed to be grilled fish taco and it came out as breaded fish. The manager did not charge for the one meal that came out late. Just frustrating exp.
   

   BJ's Restaurant & Brewhouse - MentorResponded on November 18, 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Mentor restaurant.
   

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8. S

   Sharon

   Cleveland2 reviews

   4.0

   Dined on October 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food is always great as usual which is why we come back. The service however wasn't the greatest this time around, we had a baby with us and the waitress hardly came around. As a party of only 4 adults + 1 baby and a reservation I think it's unacceptable for us to be there for just over 2 hours.. Then to be given the bill & not come back, I had to go find someone to close it out they proceeded to go look for the waitress for us.
   

   BJ's Restaurant & Brewhouse - MentorResponded on October 13, 2024

   Sharon, thanks for your feedback! We're thrilled you enjoy our food, but we’re sorry to hear about the service experience. Your comments are valuable, and we’ll address this with our team to ensure improvements. We appreciate your continued support and hope to serve you better next time!
   

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9. C

   Celia

   Charleston1 review

   3.0

   Dined on September 1, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The food is okay. The pizookies are honestly the best part and the drinks were good. The Sals chicken was a lackluster in flavor- it honestly tasted like boiled chicken prisoners would eat. Burgers are good, I’d stick with fried foods if I were coming back. The service was okay. He seemed nice but like we were an inconvenience being there.
   

   BJ's Restaurant & Brewhouse - MentorResponded on September 3, 2024

   Thanks for your feedback, Celia! We're glad you enjoyed the pizookies and drinks. We're sorry to hear the chicken didn’t meet your expectations and appreciate your thoughts on service. Your insights help us improve, and we hope to impress you more on your next visit!
   

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10. M

    Michelle

    Cleveland1 review

    5.0

    Dined on August 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our waitress E made our night fantastic!! She was kind, personable, funny and made great suggestions for food choices.
    

    BJ's Restaurant & Brewhouse - MentorResponded on August 28, 2024

    Thanks for the wonderful feedback, Michelle! We’re thrilled to hear that our waitress made your night special with her great service and suggestions. We’ll be sure to pass on your kind words to her. Looking forward to welcoming you back soon for another fantastic experience!
    

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