BJ's Restaurant & Brewhouse - Shackleford Crossing

BJ's Restaurant & Brewhouse - Shackleford Crossing reviews from people who’ve dined at this restaurant. Based on recent rating.

1. T

   Terri

   Los Angeles6 reviews

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   It was Valentine’s Day and we expected every table to be filled. Unfortunately they didn’t have enough staff to handle the capacity crowd. Start to finish we were there for close to 2-1/2 hours. Hope things can be better managed.
   

   BJ's Restaurant & Brewhouse - Shackleford CrossingResponded on February 17, 2025

   Thank you for sharing your experience Terri. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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2. V

   Vivian

   Little Rock1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had reservations. Didn’t receive water. No Utensils. Female server had an attitude! Carried food to several different tables and kitchen before bringing to table, then gets and attitude when I addressed it. Manager wasn’t very attentive but did offer a resolution to make another order. Order took an unacceptable amount of time to prepare; I canceled order. I frequent this restaurant almost weekly and this was the worst service! Staff were overwhelmed and unorganized. But I’ll be back next week…
   

   BJ's Restaurant & Brewhouse - Shackleford CrossingResponded on February 17, 2025

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurant s.com and provide the name your review was posted under and that it is about our Shackleford Crossing restaurant. Allow us a few days to get back to you. Thank you.
   

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3. P

   Patricia

   Nashville16 reviews

   5.0

   Dined on August 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were traveling through town and ate there Friday night. So impressed we had family meet us there for lunch Saturday. Food and service was impeccable. Perfect place to eat and visit.
   

   BJ's Restaurant & Brewhouse - Shackleford CrossingResponded on September 2, 2024

   Patricia, we’re thrilled to hear you enjoyed your experience with us! It’s wonderful that you chose to bring your family back the next day. Our team works hard to provide great food and service, and your kind words mean a lot. Hope to see you again soon!
   

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4. i

   indiojrr VIP

   Palm Springs22 reviews

   1.0

   Dined on July 21, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Server was inattentive and rude when confronted about poor service. Manager was not helpful for correcting issues. Kitchen was slow and food not cooked to order. Will not go back.
   

   BJ's Restaurant & Brewhouse - Shackleford CrossingResponded on July 23, 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Shackleford Crossing restaurant.
   

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5. OT

   OpenTable Diner

   Little Rock6 reviews

   5.0

   Dined on July 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food, courteous staff, quick service… amazing menu for gluten-free options.
   

   BJ's Restaurant & Brewhouse - Shackleford CrossingResponded on July 21, 2024

   Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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6. CJ

   CarolynJ

   Des Moines4 reviews

   3.0

   Dined on May 5, 2023

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   The quality of some of the dishes is not as good as it used to be. Prices have increased and the quality and quantity have decreased. We had a great server who worked very hard to mitigate under staffing.
   

   BJ's Restaurant & Brewhouse - Shackleford CrossingResponded on May 8, 2023

   Sorry to hear that! Sounds like we really missed the mark, and we want to apologize for your less-than-stellar experience. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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7. NM

   NatashaM

   Orlando4 reviews

   5.0

   Dined on August 31, 2020

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 4

   Very good options for vegetarian folks.
   

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8. MM

   MelissaM

   Little Rock6 reviews

   5.0

   Dined on August 3, 2020

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was good and service was great! We'll be back soon.
   

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9. EN

   EvanN

   Dallas1 review

   5.0

   Dined on May 19, 2020

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and the waitress was very attentive to our whole tables needs. I would come back again
   

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10. N

    Naikek81

    Dallas3 reviews

    5.0

    Dined on March 7, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very nice food! Nice ambience! A very nice server too, his name was London or Landon
    

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