BJ's Restaurant & Brewhouse - Lancaster

Review summary

1. J

   Julia

   Philadelphia

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent server and good food for a good price .
   

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2. V

   Victoria

   Philadelphia

   1 review

   5.0

   1 review

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Had a wonderful time, the food was delicious and the service was awesome Brittany was an excellent waitress Will be back
   

   BJ's Restaurant & Brewhouse - LancasterResponded on October 28, 2024

   Thank you, Victoria! We're thrilled to hear you had a wonderful time and enjoyed the food and service. Brittany will be delighted to know she made an impact. We can't wait to welcome you back for another great experience!
   

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3. M

   Marsha

   Baltimore

   36 reviews

   4.0

   36 reviews

   Dined on October 12, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   This is the first time we’ve ever had any problems at the restaurant. We arrive there at 11 when the doors open with another couple. The music was so loud. We had a hard time talking and asked the waitress if we could turn it down she indicated that corporate policy to keep it at that level and she said at times she can’t hear, the customers when she interacts with them. We placed our orders when it was time to eat. I had to ask for new utensils as mine were dirty. When the food came, my tortilla soup was lukewarm so I had to send it back. The other person’s sweet potato french fries were lukewarm, but he ate them, sounds like things need to improve customer service to be positive.
   

   BJ's Restaurant & Brewhouse - LancasterResponded on October 13, 2024

   Marsha, we appreciate your feedback and are sorry to hear about your experience. Your comments on the music volume and food temperature have been noted, and we will work on improving these aspects. Thank you for bringing this to our attention. We hope to provide you with a better visit next time!
   

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4. N

   Nicole

   Philadelphia

   7 reviews

   5.0

   7 reviews

   Dined on September 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an awesome experience! They were so accommodating and helped us with the birthday cake we brought! Thank you all again!!!!
   

   BJ's Restaurant & Brewhouse - LancasterResponded on September 24, 2024

   Thanks, Nicole! We’re thrilled to hear you had an awesome experience and that our team was able to help with the birthday cake. Celebrating special moments is what we love to do! We appreciate your kind words and hope to see you again soon!
   

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5. J

   Jackie

   Baltimore

   7 reviews

   5.0

   7 reviews

   Dined on August 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was enjoyable and relaxing. The food was good and the waiter was great! It was not crowded, so it was nice and quiet.
   

   BJ's Restaurant & Brewhouse - LancasterResponded on September 2, 2024

   Thanks for sharing your experience, Jackie! We're thrilled to hear you enjoyed the relaxing atmosphere and great service. Our team works hard to create a wonderful dining experience, and it's fantastic to know we hit the mark for you. We hope to welcome you back soon!
   

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6. C

   Carol

   Philadelphia

   30 reviews

   5.0

   30 reviews

   Dined on August 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were good. Food came out hot and fairly quickly.
   

   BJ's Restaurant & Brewhouse - LancasterResponded on August 28, 2024

   Thanks for the great feedback, Carol! We're thrilled to hear you enjoyed the hot food and quick service. Our team works hard to create a positive experience, and your kind words motivate us to keep it up! Looking forward to serving you again soon.
   

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7. C

   Capisce

   Philadelphia

   22 reviews

   5.0

   22 reviews

   Dined on August 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything about BJ's is wonderful. Food, service, atmosphere all great.
   

   BJ's Restaurant & Brewhouse - LancasterResponded on August 20, 2024

   One of our goals is to provide an experience where everything falls into place. Looking forward to serving you again.
   

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8. C

   Christine

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined on July 14, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was very poor. Had a 5:30 reservation and didn’t get our food until 6:40ish. Everything was slow. Getting drinks, refills, ordering, and getting food. No communication about the delays either until our food was coming and manager came to apologize for the wait. They did discount our meal but poor experience. We had children in our party to 2+ hour meals are difficult. They wanted dessert but we couldn’t stand to wait anymore.
   

   BJ's Restaurant & Brewhouse - LancasterResponded on July 16, 2024

   We appreciate the feedback. Thank you for letting us know that our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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9. CW

   CharlesW

   Philadelphia

   15 reviews

   vip
   5.0

   15 reviews

   Dined on June 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Everything was great, our server Marissa was outstanding!
   

   BJ's Restaurant & Brewhouse - LancasterResponded on July 1, 2024

   Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
   

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10. OT

    OpenTable Diner

    Philadelphia

    1 review

    5.0

    1 review

    Dined on May 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Thank you so much for accommodating such a big party at 8:30 pm. We were celebrating 2 graduations and not many places are open late anymore. Our waitress Nora was terrific, fun and friendly! I didn’t catch the waiter’s name but he was awesome as well! We had a great experience and will come again…. Just not with a party of 20! Ha ha
    

    BJ's Restaurant & Brewhouse - LancasterResponded on May 24, 2024

    Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit.
    

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