BJ's Restaurant & Brewhouse - Fort Wayne

Review summary

1. C

   Colin

   Indiana1 review

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   My previous visits to this establishment have been very good, but this last visit was quite the opposite. After reserving a table in advance, we still had to wait half an hour before being seated. Regarding the meal, my wife and I both ordered meals that included bacon. Instead of being notified that the kitchen was out of bacon, our meal was delivered without it, and we were notified upon the arrival of our food, rather than being asked ahead of time if we'd like to change our order. Not only that, but my wife had also been given the wrong side items. We had hoped to order a Pizookie for dessert but given the circumstances of the evening and the slow services, we decided to skip out. We returned the next day for the Pizookie. The dining room was only about half as full as the night before, so we thought things would move a little faster. They did not. Not only did we still wait an hour on food and drinks, but the beer I had ordered was out of stock, the Strawberry Shortcake Pizookie we ordered was not available, and the Salted Caramel Pizookie we ordered instead, was delivered without caramel. Overall, we were VERY disappointed in the service of this establishment.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on March 4, 2025

   Colin, we truly appreciate your feedback. We're sorry to hear about your recent experience and the service issues you faced. This isn't the standard we strive for, and we’re actively working to improve. Thank you for bringing this to our attention; your input helps us serve our guests better.
   

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2. K

   Kevin VIP

   New Orleans6 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and atmosphere. Met friends for dinner, always a good place for casual dining.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on March 3, 2025

   Kevin, thanks for the fantastic review! We're thrilled you enjoyed the food and atmosphere during your dinner with friends. We love being a go-to spot for casual dining and look forward to welcoming you back soon!
   

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3. K

   Kayla

   Indiana3 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Got sat right away for our reservation food was excellent server was great 😎😎 Ashley
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on February 17, 2025

   Thanks for the fantastic review, Kayla! We’re thrilled to hear you enjoyed your experience and that Ashley took great care of you. Your support means a lot to us. We can’t wait to welcome you back for another delicious meal!
   

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4. G

   Gabriel

   Unspecified1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food was horrible, service was horrible. We order the food and it was all bleeding We cancelled everything and we leave
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on February 16, 2025

   Thank you for sharing your experience Gabriel. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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5. L

   Laura VIP

   Indiana4 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service! Busy night but all was still tjmely.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on February 16, 2025

   Thank you, Laura! We’re thrilled to hear you enjoyed the food and service, even on a busy night. Our team works hard to ensure a great experience for everyone. We appreciate your support and look forward to having you back soon!
   

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6. J

   Jon

   Indiana1 review

   1.0

   Dined on February 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food was horrible. I never send food back, but this was absolutely disgusting. Will never go back.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on February 16, 2025

   Sorry to hear you were disappointed with your meal, Jon. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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7. P

   Paula VIP

   Indiana3 reviews

   3.0

   Dined on January 26, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Waited 30 minutes to be seated after our reservation time. Kitchen and service were slow. Lunch took 2 hours
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on January 31, 2025

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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8. S

   Shanna

   Indiana1 review

   5.0

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service and great food and drinks. Would recommend to those visiting Fort Wayne
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on January 21, 2025

   Thanks for the amazing feedback, Shanna! We're thrilled you enjoyed the service, food, and drinks. Your recommendation means a lot to us, and we can’t wait to welcome more visitors to Fort Wayne!
   

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9. j

   jennifer

   Indiana1 review

   5.0

   Dined on January 17, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   I got the parmesan crusted chicken meal and I liked it. I give it 3/5.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on January 19, 2025

   Thanks for sharing your thoughts, Jennifer! We’re glad you enjoyed the parmesan crusted chicken, but we aim for a higher rating. Your feedback is valuable, and we’ll keep working to improve!
   

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10. B

    Brandi

    St. Louis1 review

    4.0

    Dined on December 31, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 2

    Bathrooms need some updates and cleaning. Staff at hostess stand were kind of rude. Waitress don’t come around often. Always had to ask for refills.
    

    BJ's Restaurant & Brewhouse - Fort WayneResponded on January 5, 2025

    Brandi, thank you for your feedback. We’re glad you enjoyed your experience overall! We appreciate your comments on the bathrooms and staff service; we’re committed to improving in these areas. Your insights help us enhance our guests' experience. We hope to welcome you back soon!
    

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