BJ's Restaurant & Brewhouse - Florence

Review summary

1. R

   Rae

   Cincinnati

   7 reviews

   2.0

   7 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   The service was painfully slow. Food was just OK. My son had 1 beer that was just terrible and sent back and the next one wasn’t much better. $9 for a beer is really too high. We won’t be back anytime soon.
   

   BJ's Restaurant & Brewhouse - FlorenceResponded 5 days ago

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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2. A

   Angela

   Cincinnati

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food , atmosphere, service. The restrooms were clean. Thank you!
   

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3. A

   Anne

   Cincinnati

   2 reviews

   5.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was amazing. We were a party of 11 and he was so attentive. Such an asset to BJs.
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on December 9, 2024

   Thanks, Anne! We're thrilled to hear you had such a fantastic experience with our attentive server. We love making sure every guest feels special, especially with larger parties. Your feedback means a lot to us!
   

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4. L

   Lina

   Las Vegas

   2 reviews

   4.0

   2 reviews

   Dined on November 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   First visit. Host was very friendly. Server was very rough around the edges and seemed frustrated. Great menu selection and food was great!
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on November 25, 2024

   Thanks for sharing your experience, Lina! We're glad you enjoyed the friendly host and great food. We appreciate your feedback about the service and will work on ensuring a smoother experience for our guests. Hope to see you again soon!
   

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5. D

   Doug

   Naples

   98 reviews

   5.0

   98 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice restaurant for a family dinner. Food choices were plentiful and the food quality was great. Definitely will return.
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on October 29, 2024

   Doug, thank you for the fantastic review! We're thrilled to hear you enjoyed your family dinner and appreciated our food options and quality. We can't wait to welcome you back for another great meal!
   

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6. S

   Stephen

   Dallas

   1 review

   2.0

   1 review

   Dined on October 13, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Bar was slow, some had cold food. Waters’s was overwhelmed. Probably left earlier than we would have. Smaller checks
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on October 15, 2024

   Stephen, we appreciate your feedback and are sorry to hear about your experience. We strive for better service and quality, and your insights help us improve. We'll address these issues with our team to ensure a more enjoyable visit next time. Thank you for sharing your thoughts.
   

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7. N

   Nicole

   Cincinnati

   1 review

   5.0

   1 review

   Dined on September 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service! Good food! Great family place! Will come back again!
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on October 1, 2024

   Nicole, thank you for the fantastic feedback! We're thrilled to hear you enjoyed our service and food, and that you found us to be a great family spot. We can't wait to welcome you back for another visit!
   

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8. J

   JoAnn

   Cincinnati

   1 review

   5.0

   1 review

   Dined on September 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were great. We had a great evening with friends.
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on September 23, 2024

   Thank you, JoAnn! We're thrilled to hear you had a wonderful evening with friends and enjoyed both the food and service. Your support means a lot to us, and we can’t wait to welcome you back for another great experience!
   

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9. B

   Believe333

   New York City

   36 reviews

   1.0

   36 reviews

   Dined on July 19, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Two of 3 dinners came out wrong - short staffed - disappointing
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on July 21, 2024

   We are sorry to read your recent experience with us was not up to par. We will work with our team to make sure this does not happen again.
   

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10. GR

    GRTfromHHI

    Charleston

    46 reviews

    5.0

    46 reviews

    Dined on June 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    An enjoyable spot with an upbeat vibe, and fun menu choices. Our server, Paige, was absolutely wonderful. Would definitely go back again ... and again, and again!
    

    BJ's Restaurant & Brewhouse - FlorenceResponded on June 30, 2024

    Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit.
    

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