BJ's Restaurant & Brewhouse - Desert Ridge

Review summary

1. l

   lisa

   VIP

   Phoenix

   28 reviews

   4.0

   28 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Disappointed with the 30min wait despite a 5:30 Open Table reservation. Was told Open Table only holds a table but doesn’t guarantee a time. Eventually a Manager was able to help secure stable for us. Service was good and our meals (protein bowl, soup bowl, prime rib and salads) were all good but a bit pricy from the last time we visited. The prime rib meal for $35 was the best deal as it included both a salad and dessert. Best bang for your buck.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded today

   Thanks for your feedback, Lisa. We’re glad to hear you enjoyed your meals and received good service. We apologize for the wait time and appreciate your understanding. Your comments about pricing will be taken into consideration as we strive to improve our guest experience. We hope to see you again soon!
   

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2. A

   Arriane

   San Diego

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   There were 6 of us was nice Waite staff was ok nothing out ordinary. Food was good fry’s were cold took while get desert. Good price thank you
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded 2 days ago

   Arriane, thanks for sharing your feedback! We're glad you enjoyed the food and found our prices reasonable. We appreciate your comments about the wait staff and the fries, and we'll work on improving those aspects. Hope to see you and your group again soon!
   

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3. v

   victoria

   VIP

   Phoenix

   68 reviews

   2.0

   68 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   We arrived before our designated reservation, and waited 5-10 minutes. We were sat by a friendly hostess. Our waitress took our order, and my drink came at the same time as our meals. We both had soup and salad combo. I had the wedge salad, and the chicken tortilla soup. The soup was good, but the north was thickened with too much flour; the wedge salad had some dressing, of which I asked for a bit more. I asked to try the broccoli cheese soup, and it was so thick, I couldn’t eat it after two spoonfuls. My husband had a green salad and clam chowder, which he mentioned both were ok. A type of dessert was added to our meal, a special they have during the week, a pizzoli, which was a nice special. The sweet Carmel was good.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded 7 days ago

   Thank you for sharing your experience Victoria. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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4. H

   Helene

   VIP

   Phoenix

   24 reviews

   5.0

   24 reviews

   Dined on January 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We chose BJ's because of the menu, something for everyone, and it's always good! Our server Meghan was wonderful as well!
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded 7 days ago

   Helene, we're thrilled to hear you enjoyed our diverse menu and had a great experience with Meghan! Our team works hard to deliver delicious meals and exceptional service. Thanks for sharing your positive feedback! We look forward to welcoming you back soon.
   

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5. M

   Minnie

   New York City

   4 reviews

   4.0

   4 reviews

   Dined on January 12, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Food was good but they had run out of stock of the special
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on January 13, 2025

   Thanks for your feedback, Minnie! We're glad you enjoyed the food. We apologize for the stock issue with the special and are working to ensure it’s available next time. We appreciate your understanding and hope to see you again soon!
   

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6. G

   Gordon

   VIP

   Phoenix

   92 reviews

   4.0

   92 reviews

   Dined on January 6, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Food is always good and consistent. Large selection. Service is always very good to excellent. A little noisy at times and a large number of families with small children
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on January 7, 2025

   Thanks for the feedback, Gordon! We're thrilled to hear you enjoy our food and service. We appreciate your note about the noise level and will keep that in mind as we strive to create a great experience for everyone. Your insights help us improve!
   

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7. J

   Jamie

   Phoenix

   1 review

   3.0

   1 review

   Dined on January 2, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Great food and we love the atmosphere. My only complaint was we waited almost 10-15 for someone to approach our table to ask if we wanted a beverage or anything.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on January 3, 2025

   Thanks for sharing your experience, Jamie! We're thrilled you enjoyed the food and atmosphere. We apologize for the wait you experienced and appreciate your feedback. We’re working to improve our service to ensure a better experience next time. Hope to see you again soon!
   

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8. S

   Steve

   VIP

   Phoenix

   16 reviews

   2.0

   16 reviews

   Dined on December 23, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   This was our 3rd visit to BJ’s and was our last. Past experiences were the same as this one. We were greeted warmly and sat promptly. Our server arrived right away and was very pleasant. We placed our food order only to be told they were out of some items - onion rings! How are you out of those at 5:30 pm dinner? The food arrived and was below average. Not cooked as requested as well. The only positive about this meal was the greeter and server. Everything else wasn’t worth the $50 price. Never returning.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on December 26, 2024

   Thank you for sharing your experience Steve. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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9. J

   Jan

   Phoenix

   1 review

   5.0

   1 review

   Dined on December 22, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Even though we made a reservation on this site, they do not take reservations for parties of 4
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on December 23, 2024

   Thanks for the 5 stars, Jan! We appreciate your feedback and apologize for any confusion regarding reservations. We're always looking to improve our processes, so your input is valuable. We hope to provide you with a seamless experience next time!
   

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10. D

    Don

    Los Angeles

    10 reviews

    5.0

    10 reviews

    Dined on December 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Nice enjoyable dinner and evening. Waiter was fantastic.
    

    BJ's Restaurant & Brewhouse - Desert RidgeResponded on December 26, 2024

    Don, we’re thrilled to hear you had such an enjoyable dinner and evening! Our team works hard to provide great service, and it’s wonderful to know the waiter made a positive impact. We look forward to welcoming you back soon for another fantastic experience!
    

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