BJ's Restaurant & Brewhouse - Easton Town Center

Review summary

1. R

   Rebecca/ Mark

   Unspecified1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   Reservations for 6:30 wasn’t seated for 1:45 later, exclamation was weird at full capacity!!
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded 3 days ago

   Hi Rebecca, we sincerely apologize for the long wait you experienced. Your feedback is valuable, and we’re looking into ways to improve our seating process during peak times. Thank you for bringing this to our attention; we hope to provide you with a better experience next time.
   

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2. T

   Tammy

   Columbus2 reviews

   1.0

   Dined on February 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This place absolutely was terrible. We had a reservation at 6:00 and got seated at 6:20. The waitress rushed us as we ordered. I ordered the chicken sandwich it was gristly and was an extra 4 dollars for a total of 5 onion rings. Food was terrible service was terrible. Do NOT make a reservation here you will be late to anything you have afterwards.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on February 24, 2025

   Thanks for this feedback, Tammy. Your experience doesn't reflect what we strive for at BJ's Restaurant & Brewhouse. Could you email us at feedback@bjsrestaurantscom and tell us a bit more about what happened? We'll pass along your concerns to the appropriate managers so that this doesn't happen again. Please include the name your review was posted under and that it is about our Easton Town Center restaurant. We're all ears if you have anything else you'd like to share about your dining experience with us.
   

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3. J

   Jossana

   Columbus2 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We only waited for 20 minutes after reservation. It took a little bit to get an item that I ordered after my food was received. Knowing that it was a holiday and very busy, it was ok. However, I don't think I will visit again. Not impressed with the food
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on February 16, 2025

   We are sorry to read your recent experience with us was not up to par, Jossana. We will work with our team to make sure this does not happen again.
   

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4. s

   steve VIP

   Chicago18 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   It was crazy busy. Seated about 20 minutes after reservation time. Staff was working hard to get people seated fast.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on February 16, 2025

   Thanks for your feedback, Steve! We appreciate your patience during busy times and are glad to hear our staff was working hard to accommodate everyone. Your experience matters to us, and we’re always looking for ways to improve. Hope to see you again soon!
   

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5. D

   Danica

   Columbus1 review

   2.0

   Dined on February 14, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   It was Valentine’s Day and I made reservations. We waited for an hour to be seated. We also kept getting quoted different times for when we’d be seated. The busier didn’t wipe down our table properly. He wiped the table but didn’t dry it so we sat at a wet table and he didn’t even check the seats because when we went to sit down seats had crumbs and a napkin from the last guests that sat there. Finally, our server barely came and checked on us. We saw her a total of 3-4 times in one night as she continued to keep checking on the other guests sitting near us, she didn’t keep our glasses full, and she didn’t bother to offer much or ask us how we were doing. The food was decent but we had such a bad experience that we were ready to go and didn’t want to try any desserts.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on February 16, 2025

   Thank you for sharing your experience Danica. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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6. M

   Mike

   Columbus11 reviews

   5.0

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   BJ’s Brewhouse is a go to fav for our family. And Demya, our waitress, was awesome!
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on February 10, 2025

   Thanks for the great feedback, Mike! We're thrilled to hear BJ's Brewhouse is a family favorite. Demya will be delighted to know she made your experience special. We look forward to welcoming you back soon!
   

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7. P

   Pete

   Columbus3 reviews

   3.0

   Dined on January 26, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Well, a bit understaffed as far as service. We sat on the floor but the bartender was our waitress. Not sure why management did that to her. Food receipt was slow. Venue was underheated. It is winter outside of the kitchen. Probably will not be back.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on January 28, 2025

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurant s.com and provide the name your review was posted under and that it is about our Easton Town Center restaurant. Allow us a few days to get back to you. Thank you.
   

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8. P

   Pat

   Chicago2 reviews

   4.0

   Dined on January 25, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious. Brittany or server at the bar was fantastic. But I would not say we truly had reservations even though we did. It did not take priority over other people waiting. I know it was a busy Saturday but they didn't even consider our reservations with any validity at all. But Britney really helped make the evening great
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on January 28, 2025

   Thanks for your feedback, Pat! We're thrilled to hear you enjoyed the food and Brittany's service. We’re sorry to hear about the reservation mix-up and appreciate your understanding. Your experience is important to us, and we’ll work on improving our reservation system. Hope to see you again soon!
   

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9. L

   Lachandra

   Columbus1 review

   5.0

   Dined on January 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the Avocado Egg Rolls. We went on a Thursday and had the daily special. Everything was prepared perfectly and our service was outstanding.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on January 21, 2025

   Thanks for the awesome feedback, Lachandra! We’re thrilled you enjoyed the Avocado Egg Rolls and the daily special. Our team works hard to provide great service, and it’s fantastic to hear you had a wonderful experience. Hope to see you again soon!
   

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10. S

    Sally

    Washington DC3 reviews

    1.0

    Dined on January 12, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    The worst dining experience I’ve ever had. After 3 hours, we left without 2 meals being served; with every single bill incorrect; and charged for the 2 meals that never came! Everyone’s food was cold, delayed and incorrect.
    

    BJ's Restaurant & Brewhouse - Easton Town CenterResponded on January 13, 2025

    Thank you for sharing your experience Sally. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
    

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