BJ's Restaurant & Brewhouse - Cerritos

Review summary

1. L

   Lani

   Los Angeles

   28 reviews

   vip
   1.0

   28 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We had a reservation but they were late seating us. Our waitress took our orders but somehow one plate was missed. Waited 30 mins for food, then another 40 mins for the salad. Left after 2 hours getting our meals in a “to- go” containers. They did give us a gift card for the experience, but I doubt we’d ever go back.
   

   BJ's Restaurant & Brewhouse - CerritosResponded 3 days ago

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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2. h

   helen

   Orange County

   28 reviews

   vip
   5.0

   28 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and Ennis provided great service… friendly, efficient, attentive and courteous
   

   BJ's Restaurant & Brewhouse - CerritosResponded on November 23, 2024

   Helen, thank you for your fantastic review! We're thrilled to hear you enjoyed the delicious food and received top-notch service from Ennis. Our team works hard to create a great experience, and your feedback means the world to us! Looking forward to welcoming you back soon!
   

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3. C

   Caryl

   Los Angeles

   34 reviews

   vip
   4.0

   34 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The restaurant was super busy, however, I was so pleased they held my Open Table reservation. We were are time, but the line to check in was out the door. Whew, they handled all the crowds very well. The food was good and the service was great!
   

   BJ's Restaurant & Brewhouse - CerritosResponded on November 12, 2024

   Hi Caryl, thanks for your kind words! We're glad you enjoyed your experience and that our team managed the busy night well. We appreciate your patience and look forward to serving you again soon for another great meal!
   

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4. C

   Claudette

   San Diego

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 3
   3. Service 3
   4. Ambience 2

   The food was good . It was a crowded night and served was slow because of that. But it’s a place we mostly enjoy!
   

   BJ's Restaurant & Brewhouse - CerritosResponded on November 12, 2024

   Thank you, Claudette! We’re thrilled to hear you enjoyed the food. We appreciate your understanding during busy nights and are always working to improve our service. Looking forward to welcoming you back for another great experience!
   

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5. B

   Brad

   Orange County

   1 review

   3.0

   1 review

   Dined on November 3, 2024

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 3

   Seating was good 2 of our group meals were ok 1 with wings ordered no sauce and wings had ranch dressing on them My burger was the last to be delivered I ordered onion wings and a cheese burger. I was not given ketsup when asked and had to get a server to obtain some . My burger as well as my o ion rings were cold.
   

   BJ's Restaurant & Brewhouse - CerritosResponded on November 15, 2024

   Thanks for your feedback, Brad. We’re glad you enjoyed the seating but are sorry to hear about the issues with your meals. We'll address this with our team to ensure a better experience in the future. Your input helps us improve!
   

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6. G

   Gloria

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined on November 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Made an online reservation and they honored it a couple of minutes early even though the place was packed with many waiting (Saturday night 6 pm!). Excellent staff, very good food, fair prices. Not as noisy as some other similar places in spite of lots of families with kids and large parties. We'd definitely go back when in the area.
   

   BJ's Restaurant & Brewhouse - CerritosResponded on November 4, 2024

   Thanks for the great feedback, Gloria! We're thrilled to hear you enjoyed your experience, especially the prompt service and atmosphere. We look forward to welcoming you back on your next visit!
   

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7. S

   Starr

   Los Angeles

   1 review

   5.0

   1 review

   Dined on October 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service! Good food!!! They were out of halloween pazookies a day before Halloween tho :(
   

   BJ's Restaurant & Brewhouse - CerritosResponded on November 12, 2024

   Thanks for the awesome review! We're thrilled you enjoyed the service and food. We apologize for the Halloween pizookie shortage—definitely a bummer! We’ll work on better planning for next time. Hope to see you again soon!
   

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8. OT

   OpenTable Diner

   Los Angeles

   1 review

   5.0

   1 review

   Dined on October 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hostess in the front was amazing on dodgers night and went over and beyond to make sure we were taken care of
   

   BJ's Restaurant & Brewhouse - CerritosResponded on October 31, 2024

   We're thrilled to hear that our hostess made your Dodgers night special. Our team always strives to provide excellent service, and it’s wonderful to know you felt well taken care of. We look forward to welcoming you back soon!
   

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9. A

   Anusha

   Los Angeles

   1 review

   3.0

   1 review

   Dined on October 19, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   The pasta was under cooked, the waitress did not get drink with the kids meal, I had to ask her and she charged me for the drink. Took lot of time to just get drinks.
   

   BJ's Restaurant & Brewhouse - CerritosResponded on October 20, 2024

   Anusha, thanks for your feedback. We’re sorry to hear about your experience with the pasta and service. We’re committed to improving and will address these issues with our team to ensure a better experience next time. We appreciate you bringing this to our attention.
   

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10. E

    Emily

    Los Angeles

    1 review

    2.0

    1 review

    Dined on October 13, 2024

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 4

    I’m sorry BJ’s is a cool vibe inside but the food is just not edible. The pizza is so disgusting too :(
    

    BJ's Restaurant & Brewhouse - CerritosResponded on October 26, 2024

    Sorry to hear you were disappointed with your meal, Emily. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
    

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