BJ's Restaurant & Brewhouse - Burbank

Review summary

1. j

   jonathan VIP

   Palm Springs37 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   The food came out at numerous different times. They forgot the drinks and food for two of the kids guests. They forgot drinks and appetizers for two of the adult guest and overall the experience was OK but service lacked. 
   

   BJ's Restaurant & Brewhouse - BurbankResponded 4 days ago

   Thank you for your feedback, Jonathan. We’re sorry to hear about the service issues during your visit. We strive for a seamless experience and will address this with our team to ensure improvements. Your input helps us get better, and we appreciate you sharing your thoughts.
   

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2. OT

   OpenTable Diner

   Los Angeles3 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   Nelson was AMAZING. He was energetic, entertaining, checking in on us often but not enough to annoy us. He’s simply the best!
   

   BJ's Restaurant & Brewhouse - BurbankResponded on March 3, 2025

   We're thrilled to hear you had such a fantastic experience with Nelson. His energy and attentiveness truly make a difference. We appreciate your kind words and hope to see you again soon!
   

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3. S

   Shannon

   Los Angeles2 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The server we had was great! We were seated on time and the food was fine. I would definitely go back.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on March 2, 2025

   Thanks for the feedback, Shannon! We’re thrilled to hear you enjoyed the service and your meal. Your support means a lot to us, and we can’t wait to welcome you back for another great experience!
   

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4. V

   Vicki

   Los Angeles2 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great customer service and allowed us to take our time to visit
   

   BJ's Restaurant & Brewhouse - BurbankResponded on March 1, 2025

   Thank you, Vicki! We're thrilled to hear you had a positive experience with our team. We believe in creating a relaxed atmosphere for our visitors, and it's great to know that resonated with you. We appreciate your support and look forward to welcoming you back soon!
   

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5. M

   Mandel VIP

   Los Angeles3 reviews

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Our burger was undercooked and we didn't get a satisfactory apology from the server when we mentioned this. Food wait time was long...and our server didn't seem as friendly and engaged as the others we observed.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on February 17, 2025

   Hi Mandel. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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6. A

   Arman

   Los Angeles1 review

   5.0

   Dined on January 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great my waiter was great thank u buddy I don’t remember his name 
   

   BJ's Restaurant & Brewhouse - BurbankResponded on January 30, 2025

   Thanks for the awesome feedback, Arman! We're thrilled to hear you had a great experience and that your waiter made a positive impact. We’ll make sure to pass along your appreciation to the team! Hope to see you again soon!
   

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7. T

   Tina VIP

   Los Angeles1 review

   5.0

   Dined on January 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have come here quite a few times in the last month. We never have to wait as long as we have a reservation. We’re good. I appreciate the handicap parking upfront as I am a pain Patient and walking hurts. Food is delicious. Where are amazing. We will be coming here again.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on January 20, 2025

   Tina, we’re thrilled to hear you’ve enjoyed your visits and appreciate the convenience of our handicap parking! It’s wonderful to know our food and service meet your expectations. Thank you for sharing your experience, and we look forward to welcoming you back soon!
   

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8. A

   Alexia

   Los Angeles1 review

   2.0

   Dined on January 8, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Not so great it was my boyfriends birthday . We ordered steak rib eye it was very dry and took a long time . Our server brought the check over to him when it was his birthday and she knew . She only checked up on us 1 time we had to bother other servers to bring us sauces ect
   

   BJ's Restaurant & Brewhouse - BurbankResponded on January 9, 2025

   Hi Alexia. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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9. J

   Janelle

   Las Vegas2 reviews

   4.0

   Dined on December 4, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We loved our server Judd, he was so kind and helpful. The food was delicious but insane that one meal out cost us almost $100. The bathrooms were absolutely filthy, obvious that no employees were checking it regularly, which gave us pause on the cleanliness level of the restaurant as a whole.
   

   BJ's Restaurant & Brewhouse - BurbankResponded on December 5, 2024

   Thank you for your feedback, Janelle! We’re thrilled you enjoyed Judd’s service and the food. We take cleanliness seriously and will address the bathroom situation with our team. Your input helps us improve and provide a better experience for all our guests. We hope to see you again soon!
   

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10. s

    steven

    Los Angeles33 reviews

    2.0

    Dined on October 21, 2024

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 4

    I was surprised by valet parking in this area and would have parked across the way had I know. Are reservation were honored on time. The first waiter was excellent but he went on break . Then we got Derrick who was hard to find. I ordered a sirloin steak medium rare which was more like medium well. I cut this dried out steak and did not bother to take a bite. The roasted veggies were salty and not edible. The chill as good. I was looking for the waiter to get a meal that I could eat. I could not get anybody to stop. So I sat watching my friends eat. Derrick did indicate when he showed up . I ask what could be fired up quickly. I ordered a sandwich which took a long time to make and get back my party had already finished dinner so no fun eating alone. Noise level high it was the playoffs. Lots of TV screens.
    

    BJ's Restaurant & Brewhouse - BurbankResponded on October 22, 2024

    Hi Steven. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
    

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