BJ's Restaurant & Brewhouse - Avon

Review summary

1. m

   michael

   VIP

   Indiana

   99 reviews

   5.0

   99 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   food great, server Cesar was fantastic.........................................
   

   BJ's Restaurant & Brewhouse - AvonResponded 1 day ago

   Thanks, Michael! We're thrilled you enjoyed the food and had a great experience with Cesar. Our team works hard to provide top-notch service, and it's wonderful to hear your feedback. We look forward to welcoming you back soon!
   

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2. h

   hailey

   Indiana

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   last night i went on a date at BJ’s had a lovely waitress brought everything we needed with no problems. it was until we got our food i asked for my steak to be cooked well done and when it got brought to me it was still bleeding red so i sent it back the waitress was so sweet and had no problem running it back but the cook only cooked it for 2 more minutes brought it back out to me and was still cold and bleeding. I ate nothing for dinner had them just take my whole meal due to it taking more then twice from them to get it right and by the time they would have my husbands food would have been cold for him to wait on me to get mine correct food. This was our first time here and after this experience we will not be back.
   

   BJ's Restaurant & Brewhouse - AvonResponded 2 days ago

   Sorry, Hailey. Sounds like we fell short of our usual high standards for quality. We never want to disappoint our guests! I invite you to follow up with us by writing to feedback@bjsrestaurantscom. We'd appreciate any additional feedback you can give about the food that disappointed you. We'll share any feedback you can provide with the appropriate team members so we can stay on top of our game. Please include the name your review was posted under and that it is about our Avon restaurant.
   

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3. M

   Melissa

   Indiana

   12 reviews

   4.0

   12 reviews

   Dined on January 15, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Our server was amazing. Very attentive and friendly. But chicken breast was dry, steaks undercooked and we were all freezing cold in the restaurant.
   

   BJ's Restaurant & Brewhouse - AvonResponded on January 17, 2025

   Thanks for sharing your experience, Melissa! We’re thrilled to hear that our server made a positive impact. We're sorry to learn about the issues with your meals and the temperature. Your feedback is invaluable, and we’ll address these concerns with our team to improve your next visit.
   

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4. C

   Chad

   VIP

   Indiana

   4 reviews

   2.0

   4 reviews

   Dined on January 5, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Service was good. Server did a great job, no complaints. Food took forever to get to the table. 35+ minutes after ordering and the place wasn’t anywhere near crowded. Two people, including myself, ordered cheeseburgers and they were terrible. There was a gross taste of burntness with both burgers. If it hadn’t taken 35+ min the first time, we would have asked for a remake. Only received about 10-15 fries with each of the burger orders and they were ice cold. The other person in the party ordered salmon and they said it was really good. We all got a pizookie and they were of course amazing. The place overall was clean and quiet but it was absolutely freezing in the building. Overall we will return because the only reason we go is for dessert but as momma always says “you gotta have dinner before dessert…”
   

   BJ's Restaurant & Brewhouse - AvonResponded on January 6, 2025

   Hi Chad. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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5. A

   Allison

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always enjoy BJs! All of the waitstaff is amazing! We have never had a bad experience! And the food is always spot on!
   

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6. T

   Tricia

   Orange County

   2 reviews

   2.0

   2 reviews

   Dined on December 29, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   We love BJs and we’re excited to meet our friends there. Unfortunately on this night we did not have the best food. It didn’t seem as if the food was fresh and two of the guys ordered steak which was pretty bad. I had the mahi tacos which were terrible. I never complain either but the kitchen was not on their A game that night. Sorry, but please do better.
   

   BJ's Restaurant & Brewhouse - AvonResponded on January 8, 2025

   Hi Tricia. We are so sorry to hear about your experience with your food. We wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant, on the spot!
   

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7. V

   Valerie

   VIP

   Dallas

   8 reviews

   5.0

   8 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cesar was a fantastic waiter. Prime rib special was a great deal and food was good. Mashed potatoes were meh, but steak, asparagus, and pizookie were all amazing. Cesar is what got the five stars for sure tho. I appreciate him and he was super nice and helpful.
   

   BJ's Restaurant & Brewhouse - AvonResponded on December 23, 2024

   Valerie, thanks for the fantastic feedback! We're thrilled to hear you enjoyed your meal and that Cesar made such a positive impression. We appreciate your insights on the mashed potatoes and will share your comments with the team. Hope to see you again soon for more delicious dishes!
   

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8. M

   Marcus

   Indiana

   1 review

   5.0

   1 review

   Dined on December 21, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Not bad overall but the food has definitely lost its quality. Very little seasoning.
   

   BJ's Restaurant & Brewhouse - AvonResponded on December 23, 2024

   Thanks for your feedback, Marcus! We're glad you enjoyed your experience overall. We take quality seriously and will share your comments with our culinary team to enhance the seasoning. We appreciate your input and hope to impress you even more on your next visit!
   

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9. R

   RENEA

   VIP

   Cincinnati

   7 reviews

   3.0

   7 reviews

   Dined on November 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Food was as anticipated, service was very slow. We were not in a hurry and had great conversation, but it did take 20 minutes from being sat down to be served a drink and order taken.
   

   BJ's Restaurant & Brewhouse - AvonResponded on November 23, 2024

   Thank you for sharing your experience Renea. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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10. m

    michael

    VIP

    Indiana

    99 reviews

    5.0

    99 reviews

    Dined on October 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Good food great server …………………………………………………………………..
    

    BJ's Restaurant & Brewhouse - AvonResponded on October 16, 2024

    Thanks for the fantastic feedback, Michael! We're thrilled to hear you enjoyed the food and had a great experience with our server. Your support means a lot to us, and we can’t wait to welcome you back for more delicious meals!
    

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