BJ's Restaurant & Brewhouse - Albuquerque

Review summary

1. K

   Kathryn

   Denver8 reviews

   5.0

   Dined on February 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good stop for a traveling couple - good food, good value, good service
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on February 13, 2025

   Thanks for the fantastic review, Kathryn! We're thrilled to hear you enjoyed your experience with us. We strive to provide great food and service, and it’s wonderful to know we hit the mark for you. Safe travels, and we hope to see you again!
   

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2. D

   Doyce

   New Mexico17 reviews

   5.0

   Dined on February 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very nice as always.
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on February 7, 2025

   Thank you, Doyce! We’re thrilled to hear you had a great experience. Your continued support means a lot to us, and we can’t wait to welcome you back for more!
   

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3. J

   Jodi

   New Mexico1 review

   1.0

   Dined on January 1, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had reservations at 6:15 got seated at 6:35 ordered our drinks right away and it took over 30 minutes to get our drinks. We ordered right away to assure we got our food but we didn’t get it until an hour later. In the meantime the waiter didn’t check on us or refill our drinks. The only reason we finally got our food is because I complained. This is the worst experience I have ever had.
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on January 3, 2025

   Thank you for sharing your experience Jodi. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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4. V

   Vitali

   New Mexico1 review

   4.0

   Dined on December 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food and service there was pretty good, the food came pretty quick and the waiter did a great job, me and my girlfriend had a great time, I would definitely recommend coming here
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on December 29, 2024

   Thanks for the great feedback! We're thrilled to hear you and your girlfriend enjoyed the food and service. We appreciate your recommendation and look forward to welcoming you back for another fantastic experience!
   

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5. N

   Nikaya

   New Mexico1 review

   3.0

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We had an okay experience but they do not honor the reservation made through open table. I made a reservation for 7:30 but when I got there I still had to wait 1hr-1hr and 30 minutes. If I would’ve known that I would’ve arrived at BJ’s earlier to but us on the actually wait list. They also took along time with food orders and drink orders.
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on December 19, 2024

   Nikaya, we appreciate your feedback and apologize for the inconvenience you experienced with your reservation and service. Your concerns are important to us, and we’re actively working to improve our processes. Thank you for sharing your experience, and we hope to provide a better visit next time.
   

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6. V

   Victor VIP

   New Mexico108 reviews

   4.0

   Dined on October 13, 2024

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 4

   Prompt seating. Good menu, much variety. Kitchen very slow in preparation, almost 60 minutes from food order. Waitress was friendly / helpful.
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on October 15, 2024

   Thanks for your feedback, Victor! We're glad you enjoyed the prompt seating and menu variety. We apologize for the delay in food preparation and appreciate your patience. We'll work on speeding things up while maintaining our quality. Your support means a lot to us!
   

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7. A

   Abraham

   Greater Boston6 reviews

   1.0

   Dined on October 12, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was slow and inattentive. Addressed with the manager and nothing was done. Price for portion size is disappointing.
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on October 13, 2024

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurants.co m and provide the name your review was posted under and that it is about our Albuquerque restaurant. Allow us a few days to get back to you. Thank you.
   

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8. C

   C

   New Mexico1 review

   5.0

   Dined on September 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Everything about our experience was very good except initially the music was up so loud we had to ask the waitress if they could turn it down. Our group of 6 couldn't understand each other when the music was up so loud. Ambiance of the restaurant is excellent but the men's bathroom is showing hard use and could definately use some maintenance.
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on September 20, 2024

   Thanks for the great feedback! We're thrilled you enjoyed the ambiance and appreciate your input on the music and restroom. We'll certainly look into adjusting the volume and addressing the maintenance concerns. Your experience helps us improve, so thank you for sharing!
   

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9. C

   Carla VIP

   New Mexico4 reviews

   3.0

   Dined on August 12, 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 3

   It took 30 minutes for soup/salad and hamburger sliders. They were cold when brought to the table.
   

   BJ's Restaurant & Brewhouse - AlbuquerqueResponded on August 13, 2024

   Hi, Carla – we are so sorry to read about your recent experience. We know your time is valuable, and we hope to have another opportunity to serve you and make this right!
   

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10. OT

    OpenTable Diner

    New Mexico1 review

    1.0

    Dined on August 3, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    It wasn't packed, yet it took a good 30 minutes for the server to get us drinks. Then after we got our drinks, server disappeared again for another 20 minutes. We finally ordered food and server didn't check on us except for very last minute when we were ready to leave.
    

    BJ's Restaurant & Brewhouse - AlbuquerqueResponded on August 5, 2024

    We appreciate the feedback. Thank you for letting us know that our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
    

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