BJ's Restaurant & Brewhouse - Alamo Ranch

Review summary

1. R

   Richard

   West Palm Beach1 review

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The dinner reservation was at 6:30 p.m. We were a party of 12. We ordered two appetizers (chips and dip). Instead of serving both appetizers at the same time, they were sent to the table several minutes apart. Our meal orders were not taken until 7:12 p.m. There was nearly 45 minutes of wait time before our meal order was taken. This is unacceptable, in my opinion. This was a birthday party, my birthday party dinner. Not so happy birthday to me. Next year we will pick another place for dinner.
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on February 25, 2025

   Richard, we appreciate your feedback and sincerely apologize for the delays during your birthday dinner. We strive to provide timely service, and it’s clear we fell short this time. Your experience matters to us, and we hope to make it up to you in the future.
   

   Is this helpful?

2. S

   Shari

   San Antonio1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 4

   We changed our plans for dessert on Valentine’s Day night because of an email we got from BJ’s. It was the Valentine pzookie! I just had to try it! First, we know a waitress there and we were told that we would be seated in her section. We weren’t. Next we had a nice waiter who took our order. It took about 20 minutes to get our water! Then some time later we got the pzookie that we were so excited to get. There was 1 slice of strawberry! The ice cream was totally melted, and the chocolate was a dollop on the top. Of I could post pics on this review, I would. I plan to send the pics to corporate!
   

   • 

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on February 16, 2025

   Thank you for sharing your experience Shari. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

3. J

   Jesus

   San Antonio1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were promptly allowed to be seated as soon as possible. On Valentine’s Day!!!
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on February 16, 2025

   Jesus, we’re thrilled to hear you had a great experience on Valentine’s Day! Our team works hard to make special occasions memorable, and your feedback means a lot. Thanks for sharing your positive experience!
   

   Is this helpful?

4. K

   Kathy

   Salt Lake City3 reviews

   5.0

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and food, prepared just as ordered—highly recommend it!
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on February 3, 2025

   Kathy, thank you for your fantastic feedback! We’re thrilled to hear you enjoyed our service and food. Your recommendation means a lot to us, and we can’t wait to welcome you back for another great experience!
   

   Is this helpful?

5. L

   Lily

   San Antonio1 review

   3.0

   Dined on December 29, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   We reserved a table in advance, we went for the three course meal, only to find out they had run out of all the prime ribs and pork chops! So disappointing!
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on December 30, 2024

   Lily, we’re sorry to hear about your experience. We strive to serve all menu items and regret that we fell short during your visit. Your feedback is valuable, and we’ll work on improving our inventory to ensure a better experience next time. Thank you for sharing your thoughts!
   

   Is this helpful?

6. A

   Anita

   San Antonio2 reviews

   5.0

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love dining at BJs. All the food items are fantastic.
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on December 23, 2024

   Anita, we're thrilled to hear you love dining at BJ's! It's great to know our food consistently hits the mark for you. We appreciate your support and can't wait to welcome you back for more delicious meals!
   

   Is this helpful?

7. P

   Pat

   San Francisco4 reviews

   5.0

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   BJ's has a wide variety of menu options, and all that we have had are good. Tonight, we had a new waitress shadowing another employee. She was adorable and took the order perfectly.
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on November 29, 2024

   Pat, we’re thrilled to hear you enjoyed our menu and had a great experience with our new waitress! It’s wonderful to know our team is making a positive impression. Thanks for sharing your feedback; we can’t wait to serve you again soon!
   

   Is this helpful?

8. E

   Evangelina

   San Antonio1 review

   4.0

   Dined on November 24, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   My party got there and they had us wait 30 minutes until we could get seated. Then we got sat but at a very small table, but granted we were a big family of bigger people. We requested for a table change and they made it happen for us ! so nice and made my birthday very special !
   

   • 

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on November 25, 2024

   Evangelina, thank you for sharing your experience! We’re glad to hear our team made your birthday special despite the wait and seating challenges. Your feedback helps us continue to improve, and we appreciate your understanding. We hope to celebrate with you again soon!
   

   Is this helpful?

9. S

   Susan

   San Antonio1 review

   1.0

   Dined on November 7, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Took 56 min to get our food .. waited over an hour to be served .. disappointed
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on November 8, 2024

   Susan, we're sorry to hear about your experience. Timely service is important to us, and we appreciate your feedback. We're addressing this with our team to ensure improvements are made. Thank you for sharing your thoughts, and we hope to serve you better in the future.
   

   Is this helpful?

10. B

    Blanca

    San Antonio6 reviews

    5.0

    Dined on August 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As expected service at this location was great! Kudos to the managers who are hiring the right people that obviously like their job and do more than just take an order! Will definitely return!
    

    BJ's Restaurant & Brewhouse - Alamo RanchResponded on August 20, 2024

    Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
    

    Is this helpful?