Bistro le SAM - Fairmont Château Frontenac

Review summary

1. OT

   OpenTable Diner

   Columbus

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Very bad service. Waiter didn’t pay attention to us (maybe we look like teenagers) and still request 15% tips. Food was average. The overall experience was average.
   

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2. M

   Melisa

   VIP

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was delicious and bar drinks were fantastic.
   

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3. S

   Susan

   Greater Boston

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful location and wonderful ambiance. Be sure to ask for a table with the view if the river.
   

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4. e

   emily

   VIP

   Miami

   13 reviews

   4.0

   13 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Good was 10/10. We had the beef cheek poutine, and braised short rib which were both amazing. Service was lacking we had to wait for so long to order dessert and check. Staff seemed overwhelmed. Need for staff.
   

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5. M

   Michael

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service and ambience expected to be a little pricey but worth it
   

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6. Y

   Yiju

   Toronto

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Everything is perfect, except the server. We are group of 3, we want to have a bigger table (we only got table for two and an extra chair.) I ask her can we switch to the bigger one, she told us that’s for group of 4, and the reality is group of 3.
   

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7. OT

   OpenTable Diner

   Charleston

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   High end organization for nothing out of the ordinary in your plate. Except the bill. At the entrance, the security is stopping people by look asking them where they go. The nice dressed people were smiled at and welcome warmly.. It starts there with a perception biais that continued all along. I am saying this as I observed this as recurrent theme during my 2 visits. Regarding the bistro: Savors were blend. Mainly disappointed by the pear and chocolate dessert which was without texture (was more an overcooked jam with chocolate mousse from your grocery store on top). The few disposed nuts (zero work on it to bring flavors) on top don’t balance it out. Lacked the fine ingredients and surprises you can expect from a dessert like this. Could have benefited of adding to the recipe a praline to play with salt/sugar, some stronger spices (cinnamon, pistachio..) add fresh pears for texture. As main plate I had the vegan gnocchi which has nothing to do with gnocchi. Let’s call this plate mashed balls instead. Outside was crusty with a layer such as a nugget and the inside was dry like a purée. It tasted as frozen mashed potatoes balls fried and then mixed in mushroom cream. It lacked the sweet flavor of the potatoe as well as the characteristic squidgy texture of the real Italian gnocchi. An alternative would have been fine if it was tasty, which wasn’t the case. Overall a poor 1 star out of 5 on the food. Spend your money on other restaurants near by which have similar price tag and real palate surprises such as “Le continental” or “aux anciens canadiens.”
   

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8. L

   Luv2eat

   VIP

   Phoenix

   30 reviews

   5.0

   30 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was the most wonderful Evening. From check in to check out everyone was friendly and helpful and so professional. The food was prepared with love! The setting magical. A christmas tradition for sure.
   

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9. M

   Mark

   Philadelphia

   16 reviews

   1.0

   16 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   45 minutes from seating to get pellegrino and order our food. I waited 20 minutes from getting the check to then get up from my seat to ask the hostess and the manager to pay but no one could help. Worst service ever. The table that was seated as we left were greeted, got their cocktails and ordered their food within the first 10 minutes.
   

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10. T

    Tiffany

    Sunshine Coast

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Christmas Day lunch was made very special at Bistro le Sam.
    

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