Betts - Cleveland

Review summary

1. OT

   OpenTable Diner

   New York City

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great crab cakes and vegan Caesar salad. Waitress was also very pleasant. Would come again.
   

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2. BA

   BarryA

   Cleveland

   7 reviews

   vip
   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food at a reasonable price. Good value.
   

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3. D

   Donna

   Cleveland

   69 reviews

   vip
   5.0

   69 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Quinton are waiter was attentive and helpful. It was. very pleasant dining experience. Food was good -served timely - we were going to a play downtown and they got us out on time . We will be back.
   

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4. OT

   OpenTable Diner

   Cleveland

   6 reviews

   4.0

   6 reviews

   Dined on November 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   The food was very good and the place was clean. Brussels sprouts were our favorite. Our server was not good. Mumbled and avoided eye contact. A little rude. Never checked on us once after ordering. We had to find different staff to order drinks and refill our waters more than once because she was nowhere to be found.
   

   Betts - ClevelandResponded 3 days ago

   Thank you very much for joining us at Betts and for your review. I do apologize that you did not enjoy the service in our restaurant the Sunday afternoon you were with us. We have counselled the person whom we believe was your server (and continue to instruct all of our staff) on the proper way to take care of our guests; eye contact and speaking clearly is a necessary first step with the next necessity being constantly attentive to our tables/guests needs. Again, thank you for letting us know. Without feedback from our guests, we cannot make the needed changes to improve our operations. Again, I appreciate you joining us and the time you took to leave your review. We hope that you give us a second chance and join us again. Best Regards, Kurtis Helser General Manager Betts
   

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5. D

   Dedra

   Cleveland

   1 review

   4.0

   1 review

   Dined on November 2, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Attentive server. We will definitely go back.
   

   Betts - ClevelandResponded 6 days ago

   Dedra, Thank you for joining us at Betts and for taking the time to leave a review. I am glad that you enjoyed your experience in our restaurant and that we earned a four-star rating while you were there. If you join us in the future, we have specials through the week. For example, on Tuesdays all of our appetizers are at half price. And on Wednesdays for lunch and dinner we have the majority of our bottles of wine at half price. These specials are available for lunch and dinner. We have also just started our new fall cocktail menu with a Blackberry Jalapeno Margarita, a Pumpkin Expresso Martini, and an Apple Cider Mule. Again Dedra, I am very happy that you enjoyed, and we hope that you come back to Betts again soon. Cheers, Kurtis Helser General Manager Betts
   

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6. K

   Kelly

   Dallas

   3 reviews

   3.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The service was attentive. The speed of the food from the kitchen was somewhat slow. Nothing on my plate was hot and it was barely warm. The mac and cheese was tasty. My son had shrimp and it was not warm either. Other son had chicken and it was dry and cold. Husband had salmon and asparagus and said it was hot and good. Overall, I like to eat hot food and I was rather disappointed. The place was clean and neat and our table was ready when we arrived.
   

   Betts - ClevelandResponded 6 days ago

   Kelly, Thank you very much for joining us at Betts and for your review. I do apologize that you did not enjoy the food in our restaurant the Saturday afternoon you were with us. Our food that meant to be served hot, should be served hot and in a timely fashion. We missed the mark there. If you would like to take the time, please call me at the restaurant at 216 357 2680, I would like to discuss your experience at Betts. If I am not there, please leave a message and I will get back to you. Again Kelly, I appreciate you joining us and appreciate the time you took to leave your review. I hope to hear from you. At Your Service, Kurtis Helser General Manager Betts
   

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7. M

   Maria

   Cleveland

   1 review

   5.0

   1 review

   Dined on October 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an incredible time at betts! My sister and I were having girls night. She’s really pregnant right now and they were so helpful and accommodating to her needs. We will absolutely be back!
   

   Betts - ClevelandResponded 6 days ago

   Maria Thank you for joining us at Betts and as well as leaving a review. I am happy that you enjoyed your experience while you were with us. Five stars is a fantastic rating, and I am glad that we merited that score. Our thoughts are with you and your sister, and we wish her and the little one luck and a wonderful future. If you do decide to join us in the at a later date, we have new featured cocktails created by our Beverage Director, Kevin with help from our entire bar staff. Once your sister has her big day, we hope that you, her and whomever else would care to join, come in for our Pumpkin Espresso Martini, or our Blackberry Whiskey Sour, or our Fall Margarita. Again Maria, we hope that you walk through our doors again soon. Our Very Best, Kurtis Helser General Manager Betts
   

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8. B

   Beth

   Cleveland

   1 review

   3.0

   1 review

   Dined on October 28, 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   The general manager is excellent. The staff terrific. I have eaten here 4 or 5 times because of its location, and I have yet to have a meal that actually liked. The options are a little unusual without offering some usual. This particular instance the rice in my poke bowl hard and cold.
   

   Betts - ClevelandResponded 6 days ago

   Beth, Thank you very much for leaving this review. Without feedback from guests like yourself, we cannot make changes to properly serve those who walk through our doors. I do apologize that we did not deserve to rate higher in regards to our food, and that this has been a consistent issue for you. We strive to take fantastic care of all of our guests, and we have not in your case. We have hired a new executive Chef and while all of our issues will not be fixed overnight, we are always striving to fix any food or service issues. For instance, we have taken steps and corrected the rice in the poke bowl. Beth, I hope that you give us another chance and if you come in, please do ask for me. At Your Service, Kurtis Helser General Manager Betts
   

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9. J

   Jenni

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from the host to the server and everyone in between who brought food to our table.
   

   Betts - ClevelandResponded on November 2, 2024

   Jenni, Thank you so much for joining us at Betts. I am very happy that you enjoyed your Saturday with us. We also appreciate your review, and we are pleased that we rated five stars during your time in our restaurant. I wanted to mention that we have specials throughout the week including half priced appetizers on Tuesdays and half priced bottles of wine on Wednesdays. These specials run from 11 am until close. We also offer Happy Hour at our bar Mondays through Fridays from 3 to 6pm with special cocktails, wine, beer and appetizers. Again Jenni, thank you for dining at Betts and for your comments. We hope that we see you again very soon. Cheers, Kurtis Helser General Manger Betts
   

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10. D

    David

    Cleveland

    5 reviews

    4.0

    5 reviews

    Dined on October 19, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    Everything was great, except for some slower service (initial drink orders, follow up, etc.) Had some celebrity sightings in the restaurant which was fun.
    

    Betts - ClevelandResponded on November 2, 2024

    Good morning, David, Thank you so much for joining us at Betts. I am very happy that you enjoyed your Saturday morning with us and that we rated four stars during your visit. The feedback that we receive from our guests is very important to us and we appreciate your review. Proper service is something that we are continually working on and striving to improve. I will mention your review to our management team and service staff. And, as you mentioned, you never know who may be coming into the restaurant as we are part of the fantastic Kimpton Schofield Hotel in vibrant downtown Cleveland. You never know whom you might run into. Again David, thank you for dining at Betts and we hope to see you again very soon. At Your Service, Kurtis Helser General Manger Betts
    

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