Bertucci's - Framingham

Review summary

1. H

   Heidi A

   Connecticut2 reviews

   3.0

   Dined on February 14, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We intentionally made a 5 pm reservation for a large group and it being V-Day. We were immediately brought to our table and soon there after our waiter came to take our drink order. He promptly returned with waters/non-alcoholic drinks and then over the course of the next 30-45 minutes, we got our bar drinks (not all together but 1 by 1 (or 2). The Host actually delivered a bottle of wine first while we continued to wait for the rest of the drinks. At this point, the dining room was filling up and other tables were ordering and receiving their food and we hadn’t even placed our order. I immediately asked the waiter even before the last bar drink was served if we could put in our order which he did come back and take (1:15 into our seating). Our soups & salads came out short 1 and it took a bit to get the final salad. Our meals were served all together, again minus 1, which was served right after the rest but it was now 1:45 in to our seating. Half of our party was heading into Boston for an 8:00 pm show and we anticipated they would have plenty of time with a 5:00 pm reservation, but they quickly ate their food and left at 7:25 - almost 2 1/2 hours after arriving. The rest of us remained and boxed up what was left. I have ALWAYS been a huge fan of Bertucci’s and the food did not disappoint. I can’t say the kitchen was a problem because once they had our order it was prepared quickly. Unfortunately, I have to blame the waiter on not taking our order in a timely manner. We will return to Bertucci’s as I said we have always been a fan, but I think management needs to address training with waitstaff and bartenders.
   

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2. C

   Craig VIP

   Greater Boston160 reviews

   3.0

   Dined on January 22, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Continued inconsistency at this restaurant. Last time we went it was good / this time we both had chicken parm and both servings were grossly over cooked to the point that the outside was visibly burnt and then they tried to cover it up with cheese. For some reason both dishes were served with virtually no tomato sauce so we needed to ask for more on the side. In addition, while the pasta was hot, both chicken dishes were served lukewarm. It’s like the chicken was ready and then sat for a while they made the pasta. The restaurant was not very busy the night we went so that really should not have been an issue.
   

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3. C

   Craig VIP

   Greater Boston160 reviews

   5.0

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was served hot and was well prepared exactly as ordered. Portions were large which was nice. Scott, our server, was very attentive and made sure we were well taken care of. Good service at Bertucci’s makes a huge difference.
   

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4. W

   Warren

   Greater Boston30 reviews

   2.0

   Dined on December 7, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Have been to Bertucci’s for years and always good service, delicious food. This trip was the worst. Waited 40 min to get soup….. it was cold. Manager apologized and took it back…. But never brought me hot soup! 30 min later our pizza arrives. Cold as well. Manager apologized and heated it up…still cold. We were hungry, so just ate cold pizza. Then waitress brings me hot soup! It was delicious too! They comped nearly the entire meal, so we’ll be back. Seems like they need to get there act together. Getting hot food from the stove/oven to the customer should not be so difficult.
   

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5. A

   Amanda VIP

   Greater Boston8 reviews

   2.0

   Dined on December 7, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Our food was good but unfortunately they are understaffed. They intentionally slow the seating so that waiters are not overwhelmed with multiple tables at once, but this creates a huge backup at the front and everyone has a reservation at the same time. Our food came out an hour and a half after our reservation time, we didn’t get rolls until after that despite asking multiple times and our salads were forgotten until we asked. There were many open tables but our waiter seemed stretched thin between the ones that were occupied.
   

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6. J

   Janice

   Greater Boston1 review

   4.0

   Dined on November 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Our waiter, Scott, was very attentive and helped with our special order.
   

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7. J

   Jonathan

   Greater Boston1 review

   1.0

   Dined on November 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Took 45 minutes for our salads to arrive and another 35 for the entrees. The waitress ignored us instead of giving updates. I had to get up twice to ask where the food was. She said there was a problem with the pasta machine, although several of our orders did not involve pasta. The food was mediocre at best, and the service abysmal.
   

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8. A

   Amy VIP

   Greater Boston45 reviews

   5.0

   Dined on September 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience and delicious pizza - thank you, Scott and everyone else at Bertucci’s Framingham!
   

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9. N

   Ness VIP

   Greater Boston7 reviews

   5.0

   Dined on April 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was GREAT The portions are Big The prices are very reasonable The bread rolls are delicious I will be back again and bring my friends
   

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10. OT

    OpenTable Diner

    Las Vegas1 review

    5.0

    Dined on April 19, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Good food, huge servings! Waiter Scot was outstanding!
    

    Bertucci's - FraminghamResponded on April 21, 2024

    Thank you for choosing to dine with us. We appreciate you for taking the time to share your review!
    

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