Berrellis Italian Chophouse

Review summary

1. OT

   OpenTable Diner

   Central Coast1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food is just not where it needs to be. Service slow. Wants to be elevated but isn’t.
   

   Berrellis Italian ChophouseResponded 5 days ago

   Dear Valued Guest, Thank you for sharing your feedback. We’re sorry to hear that the food and service did not meet your expectations. We understand the importance of both quality and efficiency in creating a great dining experience, and we truly regret that we fell short during your visit. Your comments are valuable, and we’ll be working with our team to address the areas you’ve mentioned to ensure improvements moving forward. We appreciate your input and hope to have the opportunity to provide you with a much better dining experience in the future. Best regards, The Camelback Team
   

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2. OT

   OpenTable Diner

   New York City2 reviews

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The only good thing at camelback resort! Highly recommend if you have to come to camel back
   

   Berrellis Italian ChophouseResponded 5 days ago

   Dear Valued Guest, Thank you for your kind recommendation! We're thrilled to hear that you had a positive experience and appreciate your feedback. We strive to create great experiences for all of our guests, and we're glad you enjoyed your visit to Camelback Resort and Berrelli's. We hope to welcome you back for another wonderful visit soon! Best regards, The Camelback Team
   

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3. OT

   OpenTable Diner

   Charleston1 review

   1.0

   Dined on March 4, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had made a reservation for my wife’s birthday. Upon getting to the restaurant and checking in we smelled fire and the fire alarms went off. We were escorted outside due to a kitchen fire. From there, the manager told everyone it was safe to return and we were sat. After waiting for 20 minutes without so much as a greeting, the manager came over and told us they were closed due to contamination. No compensation offered for the wasted hour plus of our time or horrible experience.
   

   Berrellis Italian ChophouseResponded on March 6, 2025

   Dear Valued Guest, Thank you for sharing your experience with us. We sincerely apologize for the disruption to your wife’s birthday celebration and for the way the situation was handled. While the safety of our guests and staff was our top priority during the unexpected kitchen fire, we understand how frustrating it must have been to wait without clear communication, only to have your evening cut short. Your time is valuable, and we regret that we were unable to provide the dining experience you had planned. We hope to have the chance to welcome you back for a much better experience in the future. Best regards, The Camelback Team
   

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4. R

   Randy

   New Jersey2 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great service. Our server Nora was amazing!
   

   Berrellis Italian ChophouseResponded on March 4, 2025

   Dear Randy, Thank you for your kind words! We're thrilled to hear that you enjoyed the food and service, and we’re especially delighted that Nora made such a great impression. We’ll be sure to share your compliments with her. We look forward to welcoming you back for another fantastic experience! Sincerely, The Camelback Team
   

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5. B

   Beth

   Poconos1 review

   3.0

   Dined on February 24, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Waiter (Jason) was amazing !!! Service was amazing Steak was overcooked. Having to pay for extras like “mashed potatoes” should have been included in meal. Food quality for price was a bit much but overall a good experience
   

   Berrellis Italian ChophouseResponded on February 26, 2025

   Dear Beth, Thank you for sharing your experience with us! We're thrilled to hear that Jason provided amazing service and helped make your visit enjoyable. We appreciate your feedback on the steak and meal pricing—we strive to provide the best value and will take your comments into consideration. We’re glad you had a good overall experience, and we hope to welcome you back again soon! Sincerely, The Camelback Team
   

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6. G

   Gina

   New York City1 review

   5.0

   Dined on February 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious from start to beginning. Tasted like old school Italian. The spaghetti and meatball sauce was delicious. Chicken parm w penne,, veal pasta, and burrata just as good . We’ll be back
   

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   Berrellis Italian ChophouseResponded on February 25, 2025

   Dear Gina, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your meal and that our dishes brought back that classic Italian flavor. We can't wait to welcome you back for another delicious experience soon! Best regards, The Camelback Team
   

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7. S

   Spiro

   New York City3 reviews

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I don’t usually leave reviews but our whole experience at Berrellis was fantastic! From the greeting area to our waitress but most importantly the restaurant manager ( I believe his name is AJ) , everyone was so polite and accommodating.. definitely going back and very highly recommending
   

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   Berrellis Italian ChophouseResponded on February 24, 2025

   Dear Spiro, Thank you so much for taking the time to share your experience! We're honored that Berrelli’s inspired you to leave a review, and we're thrilled to hear that you had a fantastic time. AJ and the entire team take great pride in providing warm and accommodating service, and we’ll be sure to pass along your kind words. We can’t wait to welcome you back again soon! Sincerely, The Camelback Team
   

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8. M

   Margaret

   New York City14 reviews

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ate here twice in one week and it did not disappoint. The food is excellent - arguably the one restaurant at Camelback that is the caliber of a NYC/metropolitan restaurant. Veal bolognese and gnocchi with mushrooms were our favorite pasta dishes. Saffron risotto, a notoriously tricky dish to make, was prepared perfectly with shrimp on top. Curated wine selection paired well. And the staff - attentive, warm, and very helpful. Will definitely eat here again when back in the Poconos.
   

   Berrellis Italian ChophouseResponded on February 24, 2025

   Dear Margaret, Thank you for your amazing review and for dining with us twice in one week—we're truly honored. We're delighted that you enjoyed our dishes, especially the veal bolognese, gnocchi with mushrooms, and saffron risotto. Our team takes great care in crafting a high-quality dining experience, from the food to the wine selection and service. It means so much to hear that we lived up to NYC/metropolitan standards! We can't wait to welcome you back next time you're in the Poconos. Sincerely, The Camelback Team
   

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9. D

   Daryl VIP

   New York City2 reviews

   3.0

   Dined on February 20, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food was mediocre and rushed. Drinks came after Appetizers arrived and they tried to serve dinner while still eating our appetizers.
   

   Berrellis Italian ChophouseResponded on February 24, 2025

   Dear Daryl, Thank you for sharing your feedback. We’re sorry to hear that your dining experience did not meet expectations. Providing great food and attentive service is our priority, and we regret that your meal felt rushed. We appreciate your comments and will use them to improve our service. We hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, The Camelback Team
   

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10. D

    Denise

    New York City4 reviews

    5.0

    Dined on February 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Truly spectacular!! From the food, to the decor & ambiance, to the views, staff and service. Everything was perfect!! I made second reservation during my stay after having dinner my first night. I would highly recommend dining here. Best restaurant on the resort shout out to Gabby, Jason, & Heidi! They truly were the absolute best 5 stars
    

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    Berrellis Italian ChophouseResponded on February 19, 2025

    Dear Denise, Thank you so much for your incredible review. We are absolutely thrilled to hear that you had such a spectacular experience with us—from the food and ambiance to the service and views! It means the world to us that you enjoyed your first night so much that you made a second reservation during your stay. A special thank you for recognizing Gabby, Jason, and Heidi! They are truly exceptional, and we’re delighted to hear that they made such a positive impact on your experience. We will be sure to pass along your kind words to them—they’ll be so happy to know they helped make your visit memorable. We sincerely appreciate your recommendation and your thoughtful review. We can’t wait to welcome you back for another five-star dining experience! Best regards, The Camelback Team
    

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