Benihana - Temecula, CA

Review summary

1. A

   Ashley

   Greater Boston

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Had reservations at 6:30, checked in at 6:15 but didn’t get seated til 6:45 and had a long wait at grill because of chef shortages. Our food didn’t start getting cooked til a little after 8pm. Manager did give us 50% off our meal which was appreciated.
   

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2. K

   Kathy

   Palm Springs

   10 reviews

   4.0

   10 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Drinks took 30 mins to arrive, it was not a busy day. Chef was ok, he made weird voices, almost like he had turrets and he repeated everything he said twice. Food was a little too salty also. Server was friendly. Restaurant was clean.
   

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3. M

   Mike

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We had an 845pm reservation and didn’t get sat until 10pm. What’s the use of making reservations. The hostess was very rude. And we were told that the restaurant general manager left at 6pm to celebrate the new year. What restaurant GM leaves the restaurant on the busiest night of the year? In general I always love Benihana but I think if I’m in Temecula we will skip Benihana and go to Shogun.
   

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4. L

   Leah

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   We made reservations New Year’s Eve for dinner. Unfortunately staff weren’t telling guests there was a 2 hour delay. Many guests had small children and plans for later that evening. One group after us were told around 1130pm (they had an 845pm reservation) that it would be another hour, so if they stayed, they would miss New Year’s. The drinks, food, chef and waitresses were great as always. Unfortunately, the restaurant was overbooked and understaffed. We were not offered any discounts or extras for our troubles. We will still be back, but never again for any holiday.
   

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5. C

   Christie

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chad the chef was awesome - food was amazing I had the lobster, shrimp and scallops, chicken fried rice! Highly recommend
   

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6. P

   Paula

   VIP

   San Diego

   23 reviews

   4.0

   23 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Usually a great experience but we waited 30 minutes after our reservation time to be seated with no explanation or assurance from the staff. It was NYE and the restaurant began to get crowded after our reservation time. The bar didn’t honor the “happy hour” boards and charged full price without advising in advance - when I asked about they just said it doesn’t apply during holidays and walked away.
   

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7. R

   Rachel

   San Diego

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   With 7pm reservation, we still need to wait for half hour. Also after finished salad, we had to wait other 40mins for the chef. Our family love Benehana,temucula location are our first time visit. Overall feeling is unsatisfied.
   

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8. L

   Liliana

   San Diego

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great experience. Our Chef Chad was very attentive and creative. I highly recommend.
   

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9. H

   Heidi

   San Francisco

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was great, thanks to Raymond, our chef. However, we arrived prior to our 630 pm reservation and waited for over 40 minutes at our table to start our meal. In total, the experience was over 2 hours. The delay is the reason for the decrease in ratings.
   

   Benihana - Temecula, CAResponded 2 days ago

   Thanks for the feedback, Heidi. We're glad to hear you enjoyed the food at Benihana - Temecula, CA. However, it's regrettable that you had to wait for so long to enjoy your meal. We strive to provide excellent service and it's clear we fell short in this instance. We understand your patience was tested and we sincerely apologize for any inconvenience this caused. We appreciate your feedback and will use it to improve our service. We hope to provide a better experience on your next visit. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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10. R

    Raymond

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food and experience from our chef Levi were amazing. If you're going to the Temecula establishment, make sure to ask for Levi upon check-in.
    

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